Tagalog Customer Service Jobs in Dayton, OH (NOW HIRING)

Description
The Dayton Metro Library is seeking a full-time Teen Services Librarian for our Trotwood Branch. The successful candidate will be flexible, team-oriented and self-motivated. They will continue to build relationships with local schools and community organizations and strive to enhance those relationships in new ways. The Dayton Metro Library provides proactive customer service to our patrons, and we are looking for someone to continue this tradition of excellence. The Teen Services Librarian develops and delivers all programming for youth in grades 7-12 at the branch and assists all patrons with their information needs. Join our team today!
DML is committed to cultivating environments and a workforce that reflects our community. Further, we recognize the importance of language expertise on our team as Dayton was the first city in the United States to earn the status of "Certified Welcoming" city. We encourage applications from individuals that are fluent or proficient in any non-English languages commonly used in Montgomery County including Spanish, Mandarin, French, Korean, Vietnamese, Hindi, Urdu, Russian, Tagalog, Kinyarwanda, Arabic, Turkish, Swahili, and American Sign Language (ASL).
Essential Job Duties
-Demonstrates excellent internal and external customer service. Creates a welcoming atmosphere in the Teen area through personal presence and area's design.
-Provides all library users with assistance in reference, readers' advisory, information literacy, and in the use of library materials and reference resources (all formats). Serves at the Ask Me Desk and in a roaming capacity.
-Assists patrons in finding and selecting library materials and in the use of the public computers, personal electronic devices, and library virtual materials.
-Provides work guidance in the absence of the Manager and/or appointed person in charge.
-Designs, promotes, presents, and evaluates teen programs and activities that address community needs and incorporates library resources.
-Provides service and maintains liaisons with schools, community organizations, government agencies, and other groups as appropriate. Provides library outreach programs and school visits that meet community needs.
-Maintains attractive appearance of the Teen area in accordance with safety and ADA requirements. Creates displays to promote library use.
-Evaluates and suggests titles for purchase or replacement. Reevaluates and deselects materials which need to be cancelled, repaired, replaced, or redistributed.
-Submits required reports and budget requests. May serve on library committees. Attends applicable department meetings. Assists with system-wide programs, activities, and initiatives.
Requirements
-Master's degree in Library and Information Science (preferred) or its equivalent in education and experience is required.
-Ability to deal effectively with confrontational individuals and/or challenging situations.
-Ability to effectively present information and respond to questions from teens, parents, teachers, patrons, managers, coworkers and members of the community. Ability to apply active listening skills.
-Knowledge of professional library principles, methods, techniques and procedures. Knowledge and appreciation of teen literature, periodicals, audiovisual materials, web sites, social media and other electronic media which constitute a diverse, current and relevant teen collection.
-Knowledge of available teen library materials and reader's interests. Ability to determine patron information needs.
-Ability to plan and implement programs and services to meet community needs.
-Ability to use Internet and other electronic reference resources. Ability to use e-mail, spreadsheet, and word processing software. Ability to learn integrated library systemfunctions used in carrying out job duties. Ability to operate in a network environment.
Work Schedule: Monday: 10:00 AM - 7:00 PM; Tuesday, Wednesday and alternating Friday/Saturdays: 9:00 AM - 6:00 PM; Thursday: 11:00 AM - 8:00 PM *Subject to change*
Transportation: Valid driver's license, acceptable motor vehicle record, and continuous insurability required for driving own vehicle for Library-related obligations OR has access to reliable and efficient* transportation. (*Definition of efficient is that employee can travel to and from required work obligations within Google Maps' specified timeframe.)
Compensation and Benefits: The starting hourly rate for this position is $23.95. (Those applicants with a relevant Master's degree may qualify for the professional offset, which would increase the hourly rate by $3.09 per hour.) Benefits include health, dental and vision insurance along with paid time off and OPERS retirement.