Tac Escalation Engineer Jobs (NOW HIRING)

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Regular Full-Time Technical GB

25 days ago Requisition ID: 2684

Salary Range: £51,000.00 To £55,000.00 Annually

Are you looking for an exciting opportunity working for a Global Technology Leader?

At Aviat Networks, we take great pride in hiring a workforce that is committed to supporting and strengthening our values and attributes. If you are a results-oriented, customer centric and innovative thinker who also takes pride in personal and professional integrity, Aviat Networks is the ideal next step in your career. We are looking for people who love to solve problems, enjoy change, and know how to have fun so come and join a dynamic team that strives to bring communications to the world.

Aviat Networks is the world’s largest independent supplier of wireless transmission systems. We are recognized worldwide for cutting-edge 5G, backhaul, networking solutions and services. Customers in more than 135 countries depend on Aviat Networks to build, expand, and upgrade their voice, data, and video solutions

About the Role:This position will play a key role in delivering high-quality technical support to Aviat Networks internal and external customers across EMEA & APAC. The primary focus will be remote technical assistance and advanced troubleshooting for microwave transmission products, packet microwave networks, network management systems and associated IP/Ethernet services. The role is suited to an engineer with strong practical experience of microwave backhaul, multi-vendor transmission networks and service-impacting customer faults, combined with a solid understanding of IP routing, Ethernet switching, QoS/HQoS, synchronization and network management.

Core Technical Focus:

Microwave transmission

Microwave, E-band and multiband link support, RF fault isolation, service-impact analysis, capacity and availability troubleshooting.

Packet networking

IP routing fundamentals, Ethernet switching, VLAN/QinQ, MSTP/ERP, QoS and HQoS for carrier-grade transport networks.

NMS/EMS support, SNMP alarm investigation, software upgrades, backups, RADIUS integration and customer-facing diagnostics.

Synchronization and legacy transport

SyncE, IEEE 1588 PTP, NTP, PDH, SDH and TDM service support during migration to packet-based backhaul.

Responsibilities:

• Handle telephone, email and web-based technical enquiries from internal and external customers on Aviat Networks microwave, packet microwave, network management and associated software products.
• Provide structured fault isolation for microwave transmission services, including RF path performance, equipment alarms, capacity, modulation, interference indicators, link availability and customer service impact.
• Troubleshoot Ethernet and IP service issues across microwave and fibre-connected transport networks, including VLAN/QinQ, L2 protection, routing reachability, traffic rerouting, QoS/HQoS, packet loss, latency and synchronization impact.
• Support IP routing and carrier Ethernet designs used for mobile backhaul and enterprise transport, including static and dynamic routing concepts, IP addressing, gateway reachability, management-plane connectivity and service separation.
• Support network management platforms and operational tools, including alarm investigation, SNMP/EMS/NMS diagnostics, backup and restore, user access, RADIUS integration, software upgrades and reporting.
• Log all activity, customer updates, troubleshooting evidence and resolution actions in the Aviat Networks case system to maintain clear case history and service accountability.
• Escalate complex issues to TAC Management, product engineering or a higher technical level with clear technicalsummaries, logs, topology information, service impact and recommended next actions.
• Create, review and execute MOPs, test plans, upgrade procedures, configuration checks and technical notes forcustomerdeployments, swaps, maintenance windows and service migrations.
• Pre-check hardware, software, configuration files and scripts before installation, upgrade or customer execution,ensuringthat changes are technically valid and operationally safe.
• Validate new scenarios and customer requirements in the lab or live network, including multiband operation, N+0/N+1 resilience, synchronization plans, QoS/HQoS profiles and service migration from TDM/SDH to Ethernet/IP.
• Supportcustomer demonstrations, trials, acceptance testing, fault review meetings and post-resolution follow-up to ensure customer satisfaction and service continuity.
• Participate in the TAC on-call rota and support business-critical escalations when required.
• Train on new technologies, products and acquired platforms, including microwave and packet networking.
• Contribute to knowledge base articles, troubleshooting guides and support process improvements based on recurring customer cases and field issues.
• Work with field teams, product specialists and customers to restore service, validate configurations, support upgrades and improve support processes.
• Perform other related duties as assigned.

Qualifications & Competencies:

• Proven technical support, transmission operations or field engineering experience in microwave backhaul or carrier transport networks.
• Strong microwave transmission knowledge, including microwave, E-band and multiband links, RF troubleshooting, link commissioning, traffic migration and service-impact analysis.
• Strong understanding of Ethernet transport, including VLANs, QinQ, bridge domains, customer/provider bridging, MSTP/RSTP, ERP or equivalent protection mechanisms.
• Good IP networking knowledge, including IP addressing, subnetting, routing principles, management connectivity, reachability troubleshooting and interpretation of routing/switching diagrams.
• Practical experience with QoS and HQoS concepts such as classification, marking, queues, schedulers, shaping, policing, prioritisation and traffic verification.
• Experience with network management platforms and protocols such as NMS/EMS, SNMP, RADIUS, alarms, software management, configuration backups and performance monitoring.
• Knowledge of synchronization technologies such as SyncE, IEEE 1588 PTP, NTP, SDH/TDM timing and migration from legacy timing designs to packet-based synchronization.
• Experience with legacy and packet transport services, including PDH, SDH, TDM, Ethernet over microwave, Ethernet over SDH, and migration from TDM/SDH to packet backhaul.
• Ability to analyse logs, scripts, configuration files, topology diagrams, test results and customer evidence to reach a clear technical conclusion.
• Good working knowledge of Windows and Linux environments, with basic scripting or automation skills desirable.
• Professional customer communication skills, including the ability to explain complex technical faults clearly, manage expectations and document actions accurately.
• Ability to write MOPs, procedures, technical notes and case summaries to a standard suitable for customer and internal use.
• ITIL awareness or certification is desirable.
• Cisco CCNA, Cisco ICND, JNCIA, equivalent IP/Ethernet training or demonstrable practical experience is desirable.
• Experience with MPLS, LDP, RSVP-TE, VPWS, VPLS, L2VPN, L3VPN or similar carrier packet technologies is desirable.
• Experience with RF and Ethernet/IP test equipment is desirable.
• Experience with multi-vendor microwave and transport platforms.
• Fluent business English required; additional languages are advantageous.

Expected Outcomes:

• Customer faults are resolved or escalated with clear evidence, ownership and urgency.
• Microwave, IP/Ethernet, QoS and synchronization issues are diagnosed in a structured and repeatable way.
• Customer upgrades, migrations and maintenance activities supported by technically sound checks and procedures.
• Recurring issues are converted into knowledge, process improvements or training material for the wider TAC team.

Aviat Networks provides equal employment opportunity for all applicants and employees. The Company does not discriminate against applicants or employeeson the basisof race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran or military status, disability or any other legally recognized protected basis under federal, state or local law.

For positions in California, Colorado, or New York City you may contact us athuman.resources@aviatnet.com for the salary range for this position (include the exact Job Title as it reads above).