Tac Escalation Engineer Jobs (NOW HIRING)

Description

Key Responsibilities • Provide advanced troubleshooting for conference room technologies, collaboration platforms, AV signal flows, endpoint configurations, SIP/network traffic, room scheduling, and integrated room systems. • Maintain working knowledge of Cisco collaboration endpoints, Cisco Control Hub, Microsoft Teams, Zoom, Webex, Microsoft 365 services, DSP platforms, IPTV, digital signage, Crestron controllers, and related AV infrastructure. • Engineer deployment cycles for hardware, firmware, operating system, application, and cloud service changes across collaboration management portals and room ecosystems. • Perform User Acceptance Testing (UAT) and production readiness reviews for new platform features, device software, and vendor releases. • Create and maintain technical documentation including diagrams, test plans, runbooks, deployment guides, training material, standard operating procedures, support workflows, and service transition documentation. • Develop deployment plans, project schedules, rollback plans, adoption plans, support models, and operational handoff documentation for collaboration technology changes. • Serve as a technical escalation point for complex incidents and coordinate resolution across internal teams, vendors, manufacturers, and support providers. • Open, manage, and escalate manufacturer and vendor support cases • Evaluate new collaboration, AI, automation, and workplace technology capabilities for operational fit, business value, supportability, security alignment, and user experience. • Partner with networking, security, identity, endpoint, infrastructure, facilities, and application teams to ensure collaboration services are secure, reliable, scalable, and supportable. • Support automation and integration opportunities using APIs, PowerShell, Microsoft Graph, reporting workflows, monitoring tools, and service management platforms. • Facilitate quality assurance activities to validate conference room uptime, standardization, device health, platform readiness, and user experience. • Communicate complex technical concepts clearly to non-technical stakeholders, business users, executives, vendors, and cross-functional technology teams. • Create and deliver training for end users, support teams, and internal technology teams, including written guides, presentations, walkthroughs, and video training content. • Support change management processes, including after-hours maintenance, production deployments, emergency changes, and incident response activities as required. • Meet required SLAs for incidents, requests, problems, change tasks, and project deliverables within ServiceNow, Microsoft Planner, or other enterprise tracking systems.

Skills

Teams, Zoom, Cisco Endpoint, audio visual, Cloud Management portals, DSP, Room Scheduling, AV Control Systems

Top Skills Details

Teams,Zoom,Cisco Endpoint,audio visual,Cloud Management portals,DSP,Room Scheduling,AV Control Systems

Additional Skills & Qualifications

Qualifications • Bachelor’s degree in Computer Science, Information Technology, Engineering, Electronics, or equivalent practical experience. • Minimum 5 to 7 years of experience supporting enterprise collaboration, AV, unified communications, conferencing, networking, managed services, or infrastructure environments. • Strong understanding of enterprise collaboration platforms such as Microsoft Teams, Zoom, Cisco Webex, Cisco Control Hub, Microsoft 365 administration, and related cloud services. • Working knowledge of conference room technology ecosystems including codecs, cameras, microphones, DSPs, touch panels, scheduling panels, control systems, signage, and room peripherals. • Ability to troubleshoot across AV, endpoint, cloud platform, identity, network, and security boundaries. • Fundamental understanding of TCP/IP, DNS, DHCP, VLANs, QoS, SIP, firewall concepts, wireless concepts, VPN considerations, and enterprise authentication flows. • Experience managing technical escalations with vendors, manufacturers, integrators, and internal engineering teams. • Experience creating user-facing and technical documentation, including procedures, diagrams, training content, and support guides. • Strong analytical, organizational, communication, and customer service skills with the ability to operate independently and prioritize multiple workstreams. • Ability to work in a high-visibility critical response dynamic, executive support situations, change controls, and entprise level technology deployments. Abilities Preferred • Cisco Collaboration, Cisco RoomOS, Cisco Control Hub, or Cisco TAC escalation experience. • Microsoft Teams Admin Center, Microsoft Teams Rooms • Zoom admin portal, Zoom Rooms, Webex administration, or multi-platform conferencing environment experience. • PowerShell scripting, Microsoft Graph, REST API, Python, JavaScript, or workflow automation experience. • Understanding with Intune, Entra ID, SSO, conditional access concepts, endpoint managemen

Experience Level

Expert Level

This is a Contract position based out of Newport Beach, CA.

The pay range for this position is $90.00 - $90.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Newport Beach,CA.

This position is anticipated to close on Sep 6, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.