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T Mobile Customer Service Representative Jobs (NOW HIRING)

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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T Mobile Customer Service Representative information

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How much do t mobile customer service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for t mobile customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a T Mobile customer service representative do?

A T Mobile Customer Service Representative assists customers with their wireless accounts, answers questions about products and services, resolves billing issues, and helps troubleshoot technical problems. They are responsible for providing excellent customer service over the phone, in stores, or through online chat. Their goal is to ensure customer satisfaction by addressing concerns, processing orders or returns, and offering solutions that meet customer needs.

What are the key skills and qualifications needed to thrive as a T Mobile customer service representative?

To thrive as a T Mobile Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude are essential soft skills that help you connect with customers and resolve issues effectively. These skills and qualities are crucial for delivering excellent customer experiences, maintaining customer loyalty, and achieving performance targets.

What are some common challenges faced by T Mobile customer service representatives, and how are they supported in handling them?

T Mobile Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex customer concerns, and staying updated on evolving products and services. To help with these challenges, T Mobile provides comprehensive training, ongoing coaching, and access to knowledge bases and support tools. Team leads and supervisors are also available to assist with difficult cases, ensuring representatives have the resources and guidance needed to deliver excellent service and resolve issues efficiently.

What is the difference between T Mobile Customer Service Representative vs T Mobile Sales Associate?

AspectT Mobile Customer Service RepresentativeT Mobile Sales Associate
Primary RoleAssist customers with service issues, billing, and technical supportPromote and sell T Mobile products and plans to customers
Required SkillsCustomer service, communication, problem-solvingSales, product knowledge, customer engagement
Work EnvironmentCall centers, retail stores, remoteRetail stores, in-person customer interactions
Common CertificationsCustomer service training, technical knowledgeSales training, product knowledge

While both roles involve working with T Mobile customers, Customer Service Representatives focus on resolving issues and providing support, whereas Sales Associates concentrate on selling products and plans. Both positions require strong communication skills and industry knowledge, but their daily tasks and objectives differ significantly.

What cities are hiring for T Mobile Customer Service Representative jobs?

Cities with the most T Mobile Customer Service Representative job openings:

What states have the most T Mobile Customer Service Representative jobs?

States with the most job openings for T Mobile Customer Service Representative jobs include:

What are popular job titles related to T Mobile Customer Service Representative jobs?

For T Mobile Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various T Mobile Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR Customer Service Representative

North Little Rock, AR • On-site

Gas Express LLC
Retail • 51 - 200 employees
Learn more about Gas Express LLCexternal

$13.75 - $18.50/hr

Part-time

Re-posted 28 days ago

Job description

Job Type
Part-time
Description
Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the
Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.
Essential Sales Duties and Responsibilities
  • Provide Excellent Customer Service Skills in all interactions
  • Ensure all Cash handling policies are followed explicitly.
  • Restock all store items as directed by Store Manager or customer needs.
  • Plus sell to every Customer, regardless of what they purchase.
  • Perform all duties related to serving our customers.
  • Provide training assistance to new CSR's.
  • Provide prompt, courteous customer service and resolve customer issues on shift.
  • Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  • Front and face all product to create a visually attractive display for our customers
  • Review, complete and suggest changes to all build-to's.
  • Provide feedback for the fast food service area of the store.
  • Complete reports assigned by the Store Manager.
  • Accept applications to be considered for employment.
  • Follow company procedures when working with vendors including checking in order and verifying quantities.
  • Adhere to all company policies and procedures.
  • Prepare and finalize shift close-out reports.
  • Inspect store facilities/equipment for safety, cleanliness and proper working order.
  • Complete all price changes and promotional price changes.
  • Document and report a safety incident or injury.
  • Document and report a maintenance request.
  • The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements
Minimum Qualifications and Prerequisites
  • High School diploma or GED preferred.
  • Outstanding customer service skills.
  • Have reliable transportation and can arrive at the store on time.
  • Has a positive attitude and promotes the company and is a team player.
  • Must have basic computer skills.
  • Must be well organized and manages time well.
  • Possess good people interaction skills.
  • Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

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