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System Technical Support Analyst Jobs (NOW HIRING)

Motorola

Technical Support Analyst (Hybrid)

Allen, TX · Hybrid

$52K - $59K/yr

Join our global technical support organization as a Technical Support Analyst, where you will help ... Observe and analyze system performance metrics to proactively identify resolution paths for cloud ...

GFF

Technical Support Analyst II

Manteno, IL · On-site

$80K - $95K/yr

The Systems Administrator works closely with other departments to support hardware and software ... In-depth technical experience with Office 365: Exchange Online, Teams, & SharePoint, including ...

Beyond SOF

Technical Support Analyst 4

Petersburg, VA · On-site

VDH TECHNICAL SUPPORT ANALYST III (HYBRID) Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware ...

Tristar Insurance

System Support Analyst

California, MO · On-site

Position Summary The System Support Analyst is responsible for providing high-quality technical assistance to users, ensuring operational efficiency, and maintaining a seamless user experience. The ...

Jobless

THE OPPORTUNITY Dillard's is seeking a Production Control / Technical Support Analyst to work the ... Handle phone and email support for moderate system or content issues * Identify, resolve, and ...

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How much do system technical support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for system technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

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Technical Support Analyst (Hybrid)

Allen, TX • On-site

Motorola Solutions, Inc.
Technology, Communication and Media • 10K+ employees
Learn more about Motorola Solutions, Inc.external

$52K - $59K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

Job description

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
At Motorola Solutions, we are committed to "Solving for safer" across the communities and enterprises we support. Our video security and access control division develops next-generation cloud-managed platforms that help to protect people, property, and places. We focus on engineering a proactive ecosystem that enables public safety agencies and commercial enterprises to collaborate seamlessly when it matters most.
Job Description
Join our global technical support organization as a Technical Support Analyst, where you will help to provide tier-one and tier-two troubleshooting for our Avigilon Alta Video and Access solutions. Working in a people-first, inclusive culture, you will help to ensure our installation partners and end users receive exceptional technical assistance. In this role, you will leverage advanced diagnostic tools alongside Assist, our intelligent AI assistant powered by Priority Intelligence™, to analyze complex network logs and resolve system challenges, delivering a premier "Assisted Experience" for those we protect. We invite applicants with a Bachelor's degree or equivalent practical experience to apply and join our mission-driven team.
Key Responsibilities:
Technical Resolution & Diagnostics
  • Analyze, troubleshoot, and resolve hardware, cloud software, mobile applications, and network issues for Avigilon Alta platforms
  • Replicate customer environments in our technical labs and analyze system logs to diagnose complex physical security integration issues
  • Observe and analyze system performance metrics to proactively identify resolution paths for cloud video and access control systems

Partner Success & Collaboration
  • Collaborate with senior escalation engineers and product development teams to resolve advanced customer inquiries across multiple channels
  • Contribute to our active Knowledge-Centered Service (KCS) by creating, editing, and publishing comprehensive technical knowledge base articles
  • Provide real-time technical guidance and phone support to installation partners to help ensure successful on-site hardware deployments

Job Requirements:
Technical Expertise
  • Network Troubleshooting to resolve IP routing, DNS configuration, and firewall communication issues
  • Multi-OS Support to troubleshoot enterprise applications in Windows, Mac, or Linux environments
  • Technical Certifications such as CompTIA A+, Network+, or CCNA

Professional Experience
  • Multi-Channel Delivery to manage and resolve customer inquiries via phone, email, tickets, and chat systems
  • Case Management to thoroughly document diagnostic steps and resolve cases within CRM ticketing platforms
  • English Proficiency to deliver clear, professional technical explanations to partners and customers

Preferred Qualifications
  • Experience with IP-based video management systems or cloud access control systems
  • Knowledge of Windows Server administration
  • Practical familiarity with physical low-voltage wiring, relay connections, or peripheral door hardware

Target Base Salary Range: $52,900 - $59,900
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
#LI-Hybrid
Basic Requirements
  • 1+ years of Technical Support experience.
  • High School Diploma or equivalent.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928

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