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System Support Manager Jobs in Edmond, OK (NOW HIRING)

Chenega Mios

VIOS System Manager

Oklahoma City, OK · On-site

VIOS System Manager Are you ready to enhance your skills and build your career in a rapidly ... Join our team of professionals who support large-scale government operations by leveraging cutting ...

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System Support Manager information

See Edmond, OK salary details

$41.6K

$92.2K

$138.2K

How much do system support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for system support manager in Edmond, OK is $92,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,600.00 and $112,900.00 per year, depending on experience, location, and employer.

What does a system support manager do?

A System Support Manager oversees the technical support team responsible for maintaining and troubleshooting an organization's computer systems and networks. They ensure that IT systems run efficiently and that issues are resolved quickly to minimize downtime. Their role includes managing support staff, developing support policies, implementing new technologies, and coordinating with other departments to meet business needs. System Support Managers also analyze system performance, recommend upgrades, and ensure compliance with IT standards.

What are the key skills and qualifications needed to thrive as a system support manager, and why are they important?

A System Support Manager requires strong technical troubleshooting skills, in-depth knowledge of IT infrastructure, and a relevant degree in computer science or information systems. Familiarity with ticketing systems, network monitoring tools, and ITIL or similar certifications is common. Problem-solving ability, leadership, and effective communication are crucial soft skills for managing teams and addressing complex user issues. These skills ensure efficient system operations, timely issue resolution, and high levels of user satisfaction.

How does a system support manager typically collaborate with other IT and business teams?

As a System Support Manager, you'll regularly coordinate with IT departments, such as network administrators, software developers, and help desk staff, to ensure smooth system operations and timely resolution of technical issues. You’ll also interact with business units to understand their system needs, prioritize support requests, and communicate solutions or changes effectively. This role often requires leading cross-functional meetings, managing escalations, and translating technical issues into business terms for non-technical stakeholders. Building strong relationships across departments is essential for success in this collaborative environment.

What is the difference between System Support Manager vs Network Support Specialist?

AspectSystem Support ManagerNetwork Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentOversees support teams, manages IT systemsFocuses on network troubleshooting and maintenance
Industry UsageIT departments, tech companies, large organizationsTelecommunications, network service providers, IT firms

The System Support Manager typically manages support teams and oversees overall IT systems, while the Network Support Specialist concentrates on network-specific issues and infrastructure. Both roles require similar certifications and are common in IT environments, but their focus areas differ, with the manager handling broader support functions and the specialist focusing on networks.

Infographic showing various System Support Manager job openings in Edmond, OK as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $92,218 per year, or $44.3 per hour.

System Support Specialist

Oklahoma City, OK • On-site

Delaware Nation Industries
501 - 1,000 employees
Learn more about Delaware Nation Industriesexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

Job description

Delaware Nation Industries and Investments (DNI) is a 100% tribally owned federal contractor and family of companies delivering mission-critical IT, cybersecurity, research and development, construction, management, and professional services to government customers nationwide. Guided by our SHINES culture-Selflessness, Humility, Integrity, Native Pride, Entrepreneurship, and Servanthood-we believe our people are the foundation of our success. At DNI, you'll join a collaborative, purpose-driven team where your expertise is valued, your growth is supported, and your work contributes to meaningful missions and the economic strength of the Delaware Nation. Veterans and transitioning service members are encouraged to apply.

Delaware Nation Investments/Emerging Technologies looking for a System Support Specialist to support the FAA that provides technical support for users, systems, and applications that support government mission requirements.

Requirements

  • U.S. Citizenship is required
  • Must be able to obtain and maintain a Public Trust clearance
  • This position is 5/days a week in Mike Monroney Aeronautical Center, Oklahoma

Qualifications and Experience:

  • Bachelor's degree in an IT-related field.
  • Minimum of seven (7) years of relevant experience supporting enterprise IT operations, service desk/ticketing workflows, endpoint/print services, or similar operations support roles.

Preferred Qualifications:

  • Industry certifications relevant to the position.
  • Experience supporting federal government or DoD customers.

Key Responsibilities:

  • Provide day-to-day operational support for PrinterLogic print management services, including intake, triage, tracking, documentation, and closure of print-related incidents and service requests in Government-designated ticketing/workflow tools.
  • Monitor and manage PrinterLogic support queues to ensure timely updates, routing, escalation, and resolution in accordance with Government direction and standard operating procedures.
  • Support administration and maintenance activities within PrinterLogic, such as assisting with management of printer objects, queues, profiles, and standard configurations, as directed.
  • Assist with print service continuity by coordinating with service providers and stakeholders to troubleshoot and resolve issues impacting end-user printing functionality.
  • Maintain accurate records, configuration notes, and troubleshooting actions in Government-approved repositories; ensure documentation is current, complete, and audit-ready.
  • Compile and provide routine operational inputs for reporting (e.g., ticket volumes, common issues, device/queue status, and service performance trends) and support ad hoc reporting requests as directed.
  • Support transition, rollout, or change activities impacting PrinterLogic services (e.g., updates to configurations, procedures, or user guidance), including maintaining user-facing job aids and quick-reference instructions.
  • Identify recurring incidents and recommend process improvements (e.g., SOP updates, knowledge articles, standard fixes) to improve service delivery and reduce repeat tickets.

Benefits

Benefits Include:

  • Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
  • Matching 401K
  • Short- and Long-Term Disability
  • Pet Insurance
  • Professional Development/Education Reimbursement
  • Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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