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System Support Manager Jobs in Edmond, OK (NOW HIRING)

Revel Staffing

IT Support Supervisor

Oklahoma City, OK · Remote

$80K - $115K/hr

Support system stability, application readiness, data integrity, and compliance requirements ... Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ...

OU Health

Benchmark Analytics Manager

Oklahoma City, OK · On-site

This position is a part of our Financial System support team and will be responsible for leading ... Project Management and team leadership- will lead Finance system projects and train and mentor less ...

AAR

Program Manager, E6-B

Oklahoma City, OK · On-site

Demonstrated experience supporting Department of Defense aviation logistics, Naval Air Systems ... Experience managing repairable assets, support equipment, inventory accuracy, forecasting ...

AAR Corporation

Program Manager, E6-B

Oklahoma City, OK · On-site

$132K/yr

Demonstrated experience supporting Department of Defense aviation logistics, Naval Air Systems ... Experience managing repairable assets, support equipment, inventory accuracy, forecasting ...

AAR Corporation

Program Manager, E6-B

Oklahoma City, OK

$132K/yr

Demonstrated experience supporting Department of Defense aviation logistics, Naval Air Systems ... Experience managing repairable assets, support equipment, inventory accuracy, forecasting ...

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All JobsSystem Support JobsSystem Support Manager JobsSystem Support Manager Jobs in Edmond, OK

System Support Manager information

See Edmond, OK salary details

$41.6K

$92.2K

$138.2K

How much do system support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for system support manager in Edmond, OK is $92,218.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,600.00 and $112,900.00 per year, depending on experience, location, and employer.

What does a system support manager do?

A System Support Manager oversees the technical support team responsible for maintaining and troubleshooting an organization's computer systems and networks. They ensure that IT systems run efficiently and that issues are resolved quickly to minimize downtime. Their role includes managing support staff, developing support policies, implementing new technologies, and coordinating with other departments to meet business needs. System Support Managers also analyze system performance, recommend upgrades, and ensure compliance with IT standards.

What are the key skills and qualifications needed to thrive as a system support manager, and why are they important?

A System Support Manager requires strong technical troubleshooting skills, in-depth knowledge of IT infrastructure, and a relevant degree in computer science or information systems. Familiarity with ticketing systems, network monitoring tools, and ITIL or similar certifications is common. Problem-solving ability, leadership, and effective communication are crucial soft skills for managing teams and addressing complex user issues. These skills ensure efficient system operations, timely issue resolution, and high levels of user satisfaction.

How does a system support manager typically collaborate with other IT and business teams?

As a System Support Manager, you'll regularly coordinate with IT departments, such as network administrators, software developers, and help desk staff, to ensure smooth system operations and timely resolution of technical issues. You’ll also interact with business units to understand their system needs, prioritize support requests, and communicate solutions or changes effectively. This role often requires leading cross-functional meetings, managing escalations, and translating technical issues into business terms for non-technical stakeholders. Building strong relationships across departments is essential for success in this collaborative environment.

What is the difference between System Support Manager vs Network Support Specialist?

AspectSystem Support ManagerNetwork Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentOversees support teams, manages IT systemsFocuses on network troubleshooting and maintenance
Industry UsageIT departments, tech companies, large organizationsTelecommunications, network service providers, IT firms

The System Support Manager typically manages support teams and oversees overall IT systems, while the Network Support Specialist concentrates on network-specific issues and infrastructure. Both roles require similar certifications and are common in IT environments, but their focus areas differ, with the manager handling broader support functions and the specialist focusing on networks.

Infographic showing various System Support Manager job openings in Edmond, OK as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $92,218 per year, or $44.3 per hour.

Technical Support Supervisor

Oklahoma City, OK • On-site

Dobson Fiber
Internet and IT • 201 - 500 employees
Learn more about Dobson Fiberexternal

Full-time

Re-posted 7 days ago

Key responsibilities

  • Supervise, coach, and develop a team of Technical Support Representatives.

  • Monitor operational performance, handle escalated customer issues, and analyze metrics to improve service delivery.

  • Assist agents with advanced troubleshooting and technical guidance related to ISP services.

Job description

The Technical Support Supervisor is responsible for leading a team of Technical Support Representatives who provide exceptional customer service and technical assistance to residential and business internet customers. This role ensures service level objectives, quality standards, and performance metrics are consistently met while fostering a positive, high-performing team environment. The supervisor is responsible for coaching employees, resolving escalated customer issues, monitoring operational performance, and driving continuous improvement initiatives. The ideal candidate is an experienced leader who combines strong people-management skills with technical knowledge of ISP services. They are passionate about developing employees, improving customer experiences, and using data to drive operations excellence. This individual thrives in a a fast-paced environment and is committed to delivering exceptional support while achieving organizational goals. 

Key Responsibilities


Team Leadership

  • Supervise, coach, and develop a team of Technical Support Representatives. 
  • Conduct regular one-on-one meetings, coaching sessions, and performance evaluations. 
  • Monitor employee performance and provide timely feedback to improve productivity and customer experience. 
  • Create a positive, accountable, and customer-focused work environment. 
  • Assist with hiring, onboarding, training, and employee development.

Operations Management

  • Monitor real-time call center performance, including service levels, queue management, and staffing needs. 
  • Ensure adherence to schedules, attendance policies, and productivity expectations. 
  • Coordinate with Workforce Management to maintain adequate staffing levels. 
  • Analyze operational metrics and implement action plans to improve performance.

Customer Experience

  • Handle complex customer escalations and complaints professionally and efficiently. 
  • Ensure representatives deliver exceptional customer service while accurately troubleshooting internet, voice, and Wi-Fi issues. 
  • Promote first-call resolution and customer satisfaction. 
  • Identify trends impacting customer experience and recommend process improvements.

 Quality Assurance

  • Review customer interactions for quality, compliance, and technical accuracy. 
  • Provide coaching based on quality evaluations. 
  • Ensure adherence to company policies, procedures, and regulatory requirements. 
  • Support continuous improvement initiatives to enhance service delivery.

Technical Support Oversight

  • Maintain working knowledge of ISP technologies including: 
    • Fiber-to-the-Home (FTTH) 
    • GPON/XGS-PON networks 
    • Residential Wi-Fi 
    • Routers and networking 
    • VoIP services 
  • Assist agents with advanced troubleshooting and technical guidance. 

Required Qualifications

  • 3+ years of customer service or technical support experience. 
  • 1–3 years of leadership or supervisory experience in a call center environment. 
  • Strong understanding of broadband internet technologies and networking fundamentals. 
  • Experience using CRM, ticketing systems, and call center platforms. 
  • Excellent verbal and written communication skills. 
  • Strong problem-solving, organizational, and conflict-resolution abilities. 
  • Ability to lead in a fast-paced, metrics-driven environment.

Preferred Qualifications

  • Previous experience in the telecommunications or ISP industry. 
  • Experience with fiber internet services. 
  • Knowledge of workforce management and quality monitoring systems. 
  • Experience with Service Now, CHR Omnia 360, Calix, and Nokia.
  • ITIL, CompTIA Network+, or similar technical certifications are a plus.

Key Competencies

  • Leadership 
  • Coaching & Employee Development 
  • Customer Focus 
  • Technical Troubleshooting 
  • Performance Management 
  • Conflict Resolution 
  • Time Management 
  • Analytical Thinking 
  • Adaptability 
  • Continuous Improvement

Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.