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System Support Manager Jobs in Texas (NOW HIRING)

SOUTHWEST BANK

IT Support Manager

Odessa, TX · On-site

Support software deployments, system upgrades, patch management, and maintenance activities. * Assist in maintaining business continuity and disaster recovery readiness. Project Management & Special ...

Temple Beth Shalom

Student Support Manager

Austin, TX · On-site

$55/hr

Help create systems and strategies that allow students to remain connected to classroom and ... management o Supporting diverse learners o Creating inclusive classroom environments * Provide ...

Abbott

$30 - $32/hr

Clinical System Support Specialist II Location: Abbott Park, IL Duration: 12 months Summary: The ... Documentation & Data Management Enter and maintain early-phase patient baseline information. Ensure ...

Temple Beth Shalom

Student Support Manager

Austin, TX · On-site

$55/hr

Help create systems and strategies that allow students to remain connected to classroom and ... management o Supporting diverse learners o Creating inclusive classroom environments * Provide ...

ERMC

Technical Support Manager

Houston, TX · On-site

Requirements and Description ERMC is looking for a qualified Technical Support Manager to perform ... Main focus will be to resolve all Conveyor & Passenger Boarding Bridge system issues. **This is a ...

Socket.dev

Business Support Manager

Harlingen, TX · On-site

$100 - $125/hr

Manage corporate-level programs and tools that support field operations, including centralized procurement portals, document management systems, reporting dashboards, and shared service workflows.

talentmovers inc

Application Support Manager

Dallas, TX · On-site

Application Support Manager Location: Dallas, TX (Onsite 5 days' work from office) Rate: On C2C ... Should have knowledge on Cloud (AWS, Azure) and knowledge of Content management systems would be an ...

OfficeAlly Inc.

Client Support Manager

San Antonio, TX · On-site

The Client Support Manager is a strategic and operational leader responsible for overseeing the ... Advanced proficiency with call center systems, analytics tools, and applicable software programs

SmithRx

Systems Support Specialist

Plano, TX · On-site

As a Systems Support Specialist, you will serve as a key contributor to day-to-day operations ... System Lifecycle Management: Contribute to the architecture and be able to manage user identity and ...

SmithRx

Systems Support Specialist

Plano, TX · On-site

As a Systems Support Specialist, you will serve as a key contributor to day-to-day operations ... System Lifecycle Management: Contribute to the architecture and be able to manage user identity and ...

SmithRx

Systems Support Specialist

Plano, TX · On-site

As a Systems Support Specialist, you will serve as a key contributor to day-to-day operations ... System Lifecycle Management: Contribute to the architecture and be able to manage user identity and ...

HCVT

Production Support Manager

Fort Worth, TX · On-site

As a Production Support Manager, you will be responsible for the following: * Oversees ... Bachelor's degree in information systems, accounting, or related field required; accounting ...

HCVT

Production Support Manager

Fort Worth, TX · Hybrid

As a Production Support Manager, you will be responsible for the following: * Oversees ... Bachelor's degree in information systems, accounting, or related field required; accounting ...

Sodexo

Operations Support Manager

Sugar Land, TX

$89K - $115K/yr

This role will support site operations by managing purchase orders, ordering supplies, providing ... MEP knowledge preferred and experience with work order systems a plus. About the job In this role ...

Sodexo

Operations Support Manager

Sugar Land, TX

$89K - $115K/yr

This role will support site operations by managing purchase orders, ordering supplies, providing ... MEP knowledge preferred and experience with work order systems a plus. About the job In this role ...

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System Support Manager information

What does a system support manager do?

A System Support Manager oversees the technical support team responsible for maintaining and troubleshooting an organization's computer systems and networks. They ensure that IT systems run efficiently and that issues are resolved quickly to minimize downtime. Their role includes managing support staff, developing support policies, implementing new technologies, and coordinating with other departments to meet business needs. System Support Managers also analyze system performance, recommend upgrades, and ensure compliance with IT standards.

What are the key skills and qualifications needed to thrive as a system support manager, and why are they important?

A System Support Manager requires strong technical troubleshooting skills, in-depth knowledge of IT infrastructure, and a relevant degree in computer science or information systems. Familiarity with ticketing systems, network monitoring tools, and ITIL or similar certifications is common. Problem-solving ability, leadership, and effective communication are crucial soft skills for managing teams and addressing complex user issues. These skills ensure efficient system operations, timely issue resolution, and high levels of user satisfaction.

How does a system support manager typically collaborate with other IT and business teams?

As a System Support Manager, you'll regularly coordinate with IT departments, such as network administrators, software developers, and help desk staff, to ensure smooth system operations and timely resolution of technical issues. You’ll also interact with business units to understand their system needs, prioritize support requests, and communicate solutions or changes effectively. This role often requires leading cross-functional meetings, managing escalations, and translating technical issues into business terms for non-technical stakeholders. Building strong relationships across departments is essential for success in this collaborative environment.

What is the difference between System Support Manager vs Network Support Specialist?

AspectSystem Support ManagerNetwork Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentOversees support teams, manages IT systemsFocuses on network troubleshooting and maintenance
Industry UsageIT departments, tech companies, large organizationsTelecommunications, network service providers, IT firms

The System Support Manager typically manages support teams and oversees overall IT systems, while the Network Support Specialist concentrates on network-specific issues and infrastructure. Both roles require similar certifications and are common in IT environments, but their focus areas differ, with the manager handling broader support functions and the specialist focusing on networks.

What cities in Texas are hiring for System Support Manager jobs?

Cities in Texas with the most System Support Manager job openings:

Infographic showing various System Support Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

IT Support Manager

Odessa, TX • On-site

SOUTHWEST BANK
See more jobs at SOUTHWEST BANKexternal

Full-time

Posted 7 days ago

Job description

Job Purpose
The IT Support Manager is responsible for delivering exceptional technical support services across the bank while providing leadership and oversight for the Help Desk team. This position serves as a working manager, performing advanced technical support functions, supervising Help Desk staff, coordinating vendor relationships, and supporting technology initiatives that enhance operational efficiency and customer service.
The IT Support Manager ensures timely resolution of technical issues, promotes exceptional internal customer service, assists with IT operations, and contributes to technology projects that support the bank's strategic objectives.
Key Responsibilities
Help Desk Leadership & Team Supervision
  • Provide day-to-day leadership, guidance, and support for Help Desk personnel.
  • Oversee workload distribution, ticket assignments, and service prioritization.
  • Monitor team performance and ensure consistent service levels across all bank locations.
  • Mentor, train, and develop Help Desk staff to enhance technical and customer service skills.
  • Assist with recruiting, onboarding, and evaluating Help Desk team members.
  • Establish and maintain support procedures, standards, and documentation.

Technical Support & Escalation
  • Serve as the escalation point for complex technical issues affecting bank operations.
  • Provide hands-on support for hardware, software, networking, telecommunications, and banking applications.
  • Troubleshoot and resolve issues related to computers, printers, phones, mobile devices, Microsoft 365, and other business systems.
  • Support user account administration, access management, and workstation deployments.
  • Assist with maintaining endpoint security and compliance requirements.
  • Participate in after-hours support activities when necessary.

Vendor Management
  • Coordinate relationships with technology vendors, service providers, and support partners.
  • Open, manage, and track vendor support cases through resolution.
  • Monitor vendor performance and escalate issues as needed.
  • Assist with vendor renewals, contracts, and technology evaluations.
  • Coordinate equipment purchases, installations, and service requests.

IT Operations
  • Monitor Help Desk metrics and identify opportunities to improve service delivery.
  • Ensure support tickets are accurately documented and resolved in a timely manner.
  • Maintain IT inventory records and asset management processes.
  • Support software deployments, system upgrades, patch management, and maintenance activities.
  • Assist in maintaining business continuity and disaster recovery readiness.

Project Management & Special Projects
  • Lead or participate in technology projects including software implementations, infrastructure upgrades, system migrations, and process improvements.
  • Coordinate project activities between business units, vendors, and IT staff.
  • Assist with testing, documentation, training, and deployment efforts.
  • Recommend process improvements and technology solutions that increase operational efficiency.
  • Perform other technology-related duties and special projects as assigned.

Education / Qualifications / Experience
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Equivalent combination of education, certifications, and experience may be considered.
  • Minimum of 2-5 years of progressively responsible IT support experience.
  • Previous leadership, mentoring, or supervisory experience preferred.
  • Experience supporting Microsoft Windows, Microsoft 365, networking, endpoint management, and business applications.
  • Experience working with third-party technology vendors.
  • Banking or financial services technology experience strongly preferred.

Competencies
  • Technical problem-solving
  • Attention to detail and accuracy
  • Excellent verbal and written communication
  • Customer service orientation
  • Time management and task prioritization
  • Adaptability and learning agility
  • Confidentiality and professionalism
  • Team collaboration and independence

Physical Requirements
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 25 pounds at times.
  • Occasional travel between bank locations may be required.
  • Must be able to bend, crouch, and crawl when installing or troubleshooting hardware.
  • Manual dexterity to operate tools, computers, and standard office equipment.

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