ZipRecruiter

Log In

1

System Support Manager Jobs in Michigan (NOW HIRING)

Emerson

Manager, Detroit Water Site Support

Novi, MI · On-site

As the Manager, Detroit Water Site Support , you will guide a high-performing team while ... Deliver high-quality customer support, including system troubleshooting, field services, system ...

The Shyft Group

HR Generalist

Novi, MI

Participate in HR projects and continuous improvement initiatives (process documentation, SOP updates, system enhancements, change management support). Support office clerical and management needs ...

Emerson

Manager, Detroit Water Site Support

Novi, MI · On-site

As the Manager, Detroit Water Site Support , you will guide a high-performing team while ... Deliver high-quality customer support, including system troubleshooting, field services, system ...

Eaton Steel Corporation

Support Technician

Oak Park, MI · On-site

Non-Management Position type: Full Time Permanent/Temp. Permanent Union/Non-Union USW-United steel Workers Support technician performs material movement throughout the facility, as required. Position ...

previous pagenext page

Showing results 21-40

All JobsSystem Support JobsSystem Support Manager JobsSystem Support Manager Jobs in Michigan

System Support Manager information

What does a system support manager do?

A System Support Manager oversees the technical support team responsible for maintaining and troubleshooting an organization's computer systems and networks. They ensure that IT systems run efficiently and that issues are resolved quickly to minimize downtime. Their role includes managing support staff, developing support policies, implementing new technologies, and coordinating with other departments to meet business needs. System Support Managers also analyze system performance, recommend upgrades, and ensure compliance with IT standards.

What are the key skills and qualifications needed to thrive as a system support manager, and why are they important?

A System Support Manager requires strong technical troubleshooting skills, in-depth knowledge of IT infrastructure, and a relevant degree in computer science or information systems. Familiarity with ticketing systems, network monitoring tools, and ITIL or similar certifications is common. Problem-solving ability, leadership, and effective communication are crucial soft skills for managing teams and addressing complex user issues. These skills ensure efficient system operations, timely issue resolution, and high levels of user satisfaction.

How does a system support manager typically collaborate with other IT and business teams?

As a System Support Manager, you'll regularly coordinate with IT departments, such as network administrators, software developers, and help desk staff, to ensure smooth system operations and timely resolution of technical issues. You’ll also interact with business units to understand their system needs, prioritize support requests, and communicate solutions or changes effectively. This role often requires leading cross-functional meetings, managing escalations, and translating technical issues into business terms for non-technical stakeholders. Building strong relationships across departments is essential for success in this collaborative environment.

What is the difference between System Support Manager vs Network Support Specialist?

AspectSystem Support ManagerNetwork Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentOversees support teams, manages IT systemsFocuses on network troubleshooting and maintenance
Industry UsageIT departments, tech companies, large organizationsTelecommunications, network service providers, IT firms

The System Support Manager typically manages support teams and oversees overall IT systems, while the Network Support Specialist concentrates on network-specific issues and infrastructure. Both roles require similar certifications and are common in IT environments, but their focus areas differ, with the manager handling broader support functions and the specialist focusing on networks.

What cities in Michigan are hiring for System Support Manager jobs?

Cities in Michigan with the most System Support Manager job openings:

Infographic showing various System Support Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Agency Support Team Lead

Lansing, MI • On-site

Michigan Farm Bureau
51 - 200 employees
Learn more about Michigan Farm Bureauexternal

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description


Agency Support Team Lead

To assist the Agency Support Manager in the development of a team-based approach to the handling Agency Support/Quality Control inquiries and functions. To provide support by hiring, training and developing professional staff. To assist in all office staff functions as needed to support the successful operation of the field force in ensuring an excellent customer experience. To oversee the daily operation of Agency Support to ensure calls, chats and tasks are handled in a timely and efficient manner with delivery of an exceptional experience. To act as a resource and coach to the members of the team to meet department and company objectives. To work toward resolution of complex issues and complaints from the Agency Support Team.

Assist the Agency Support manager in the development and implementation of strategies for improved oversight and efficiencies. Provide supervision to Agency Support by coaching and developing talent.

Assist in developing and building effective teams to achieve a high-quality customer experience of Farm Bureau Insurance agents and field office staff.

Create an environment where people feel valued, appreciated, and empowered to improve

the organization. Create an environment where ideas and opinions are shared. Provide

opportunities to share knowledge and skills while also developing and coaching team

members to reach department standards.

Use available technology to stay organized, build and motivate teams, have crucial conversations regarding expectations, perform monthly touch bases with team members, and delegate tasks as needed.

Perform periodic audit of department functions to ensure accuracy. Learn how to use information from these reviews to drive improvements in quality and consistency. Maintain departmental standards for production while maintaining accuracy.

Maintain quality assurance data and provide daily statistics of quality assurance to team

members, be able to analyze data compared to goals. Perform quality monitoring of calls, chats, and of system administration. Including spot checks on both telephone calls, chats, tickets and tasks once a trainee is released to work independently.

Required
Bachelor's degree required with focus on business, management insurance or finance, or equivalent experience may be considered.

Three to five years' experience in customer service within a contact center or professional office required.

Past leadership, training, coaching, and mentoring experience required.

Willingness to pursue continuing job-related training and education required.

Demonstrated ability to use discretion when dealing with confidential material required.

Demonstrated ability to learn new technologies required.

Keyboarding skills with accuracy required.

Experienced computer usage and proven skills in Microsoft 365, including Teams, Outlook, SharePoint, Word, Excel, Forms, and PowerPoint required.

Must be accurate, detail-oriented, dependable and organized.
Designations in AINS, API, or AU required, or actively being pursued.
Preferred

Professional accomplishments in AICPCU programs preferred.

Designations in AINS, API, or AU required, or actively being pursued.
Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19


PI5943bdd4c1e6-0573

Apply