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System Support Manager Jobs in Michigan (NOW HIRING)

DRiV

Systems Support Manager

Southfield, MI · On-site

Manager, Systems Support & EDI Reports to: Director, Customer Experience and Master Data Position ... Accountability is required for trouble-shooting system issues with customers, and could be the lead ...

DRiV

Systems Support Manager

Southfield, MI · On-site

Manager, Systems Support & EDI Reports to: Director, Customer Experience and Master Data Position ... This position leads EDI, Drivparts/Drivdirect, & SAP system changes and fixes; along with ...

DRiV

Systems Support Manager

Southfield, MI · On-site

Manager, Systems Support & EDI Reports to: Director, Customer Experience and Master Data Position ... This position leads EDI, Drivparts/Drivdirect, & SAP system changes and fixes; along with ...

KODE Labs, inc.

Client Support Manager

Detroit, MI · On-site

As a Client Support Manager, you will play a critical role in scaling our support operations ... Hands‑on experience with ticketing/reporting systems (Zoho Desk, Zendesk, Salesforce Service ...

New

Socket.dev

Mining Support Manager

Negaunee, MI · On-site

Road Machinery & Supplies Co. is searching for a Mining Support Manager to join its team at its ... Good computer skills and system knowledge * Strong problem-solving, organizational, and leadership ...

New

ADP, Inc.

Mining Support Manager

Negaunee, MI · On-site

Mining Support Manager SALARIED SALES WORKERS Negaunee, MI, US Road Machinery & Supplies Co. is ... Good computer skills and system knowledge * Strong problem-solving, organizational, and leadership ...

New

Brunswick

Scoring POS Systems Support Tech

Muskegon, MI · On-site

$45K - $50K/yr

... CRM platforms, and a variety of serial- and network-connected devices. We are looking for ... Provide guidance and support for basic system operation and usage questions. * Assist customers ...

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System Support Manager information

What does a system support manager do?

A System Support Manager oversees the technical support team responsible for maintaining and troubleshooting an organization's computer systems and networks. They ensure that IT systems run efficiently and that issues are resolved quickly to minimize downtime. Their role includes managing support staff, developing support policies, implementing new technologies, and coordinating with other departments to meet business needs. System Support Managers also analyze system performance, recommend upgrades, and ensure compliance with IT standards.

What are the key skills and qualifications needed to thrive as a system support manager, and why are they important?

A System Support Manager requires strong technical troubleshooting skills, in-depth knowledge of IT infrastructure, and a relevant degree in computer science or information systems. Familiarity with ticketing systems, network monitoring tools, and ITIL or similar certifications is common. Problem-solving ability, leadership, and effective communication are crucial soft skills for managing teams and addressing complex user issues. These skills ensure efficient system operations, timely issue resolution, and high levels of user satisfaction.

How does a system support manager typically collaborate with other IT and business teams?

As a System Support Manager, you'll regularly coordinate with IT departments, such as network administrators, software developers, and help desk staff, to ensure smooth system operations and timely resolution of technical issues. You’ll also interact with business units to understand their system needs, prioritize support requests, and communicate solutions or changes effectively. This role often requires leading cross-functional meetings, managing escalations, and translating technical issues into business terms for non-technical stakeholders. Building strong relationships across departments is essential for success in this collaborative environment.

What is the difference between System Support Manager vs Network Support Specialist?

AspectSystem Support ManagerNetwork Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentOversees support teams, manages IT systemsFocuses on network troubleshooting and maintenance
Industry UsageIT departments, tech companies, large organizationsTelecommunications, network service providers, IT firms

The System Support Manager typically manages support teams and oversees overall IT systems, while the Network Support Specialist concentrates on network-specific issues and infrastructure. Both roles require similar certifications and are common in IT environments, but their focus areas differ, with the manager handling broader support functions and the specialist focusing on networks.

What cities in Michigan are hiring for System Support Manager jobs?

Cities in Michigan with the most System Support Manager job openings:

Infographic showing various System Support Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Systems Support Manager

Southfield, MI • On-site

DRiV
Motor Vehicle Manufacturing • 10K+ employees
Learn more about DRiVexternal

Other

Posted 14 days ago

Job description

Requisition ID2567-Posted -US Southfield MI (WAO) More (1)

Position Title: Manager, Systems Support & EDI
Reports to: Director, Customer Experience and Master Data

Position Summary

This position leads EDI, Drivparts/Drivdirect, & SAP system changes and fixes; along with responsibility for understanding, updating and analyzing the customer audits for systems. Expertise required in SAP report knowledge, along with driving cross-functional meetings to initiate system changes with large business teams. Accountability is required for trouble-shooting system issues with customers, and could be the lead liaison between IT, customer, vendors and the business. Project Management skills are critical, also to drive change of direction of team projects, along with training expertise to assist IT with direction and SAP field specific changes, required by our customer’s requests, specific capabilities, processes and changes required also by, sales, IT, pricing, the D.C.’s and Finance.

Major Duties & Responsibilities
  • Leads set up for customer EDI connections and conversions for the Aftermarket
  • Oversees EDI IT staff responsible for design and development of interfaces and maps
  • Develop SharePoint sites with training material for all for internal customers, peers and consultants or contractors as required
  • Take self-directed lead in analyzing system incident reports, performing root-cause analysis, assessing alternatives, and implementing a solution
  • Manage common configuration issues and system updates based on evolving business requirements and process changes
  • Provide end-user system training
  • Lead service ticket enhancements, fixes and training required for Wipro team
  • Initiates and leads cross-functional team meetings to address Aftermarket EDI and technical issues such as new customer set ups, changes and account mergers
  • Strong project management skills required. Must have the ability to push projects forward and mitigate issues
  • Acts as the liaison with IT, business, EDI vendors and customers regarding all EDI initiatives
  • Experience in multiple ERP/EDI systems required: SAP PTA/EP1, Azure, EWM, Manhattan, Seeburger and TENCares
  • Strong knowledge with communication methods such as FTP, web tools and AS2
  • Manages, troubleshoots, leads projects for Internet based sites (VIC, IPO and TEN & DRiV-DIRECT)
  • Extensive terms of sale knowledge to set up customer accounts from DRiV Authorization Forms (DAF) data
  • Manages processes and documentation of procedures to complete key customer master data set up
  • Cultivates and fosters productive relationships with key customer contacts across all functional areas
  • Initiate EDI process work instructions, system enhancements and clean up
  • Process and analyze monthly reports (audit, SAP label, reports, etc.)
  • Coaches and develops employees across customer experience teams
  • Identifies strengths and weaknesses of team members, along with coaching as required
  • Completes performance evaluations, improvement plans, IDP’s as required by employee
  • Audit reports analyzed to ensure accuracy
  • Tests system connections with internal/external customers
Minimum Qualifications
  • Bachelor’s Degree or minimum five years’ equivalent experience
  • Strong knowledge of EDI transactions and IT programs
  • Extensive customer, catalog and material master knowledge in SAP
  • Strong computer skills (Advanced Excel, Power Point, Word)
  • Knowledge of the IT ticket/request systems
  • Strong knowledge of Aftermarket customer base
  • Must possess critical thinking skills, quantitative and analytical/problem-solving skills with ability to interpret data
  • Training expertise and creating documents

Tenneco is committed to providing equal employment opportunities to all employees and applicants.

Employment decisions are based on qualifications, skills, experience, and business needs, without regard to protected characteristics under applicable law.

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