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System Support Manager Jobs in Iowa (NOW HIRING)

Rinvio

Electrical Automation Manager

Wilton, IA · On-site

$52 - $62/hr

Rinvio is hiring an Electrical Automation Manager for industrial controls leadership, automation strategy, electrical systems support, and reliability improvement work in the Wilton, Iowa area. Pay ...

Rinvio

Electrical Automation Manager

Wilton, IA · On-site

$52 - $62/hr

Manage or coordinate teams supporting PLCs, drives, instrumentation, SCADA systems, and electrical reliability * Oversee capital projects, upgrades, commissioning, controls standardization, and ...

Seaboard Triumph Foods

Sr HRIS Analyst

Sioux City, IA · On-site

$86K - $110K/yr

Ongoing HRIS support in both systems and managing the new system after go-live. * Handles data regarding employee productivity, attendance records and salary information. * Works with the HR ...

Seaboard Triumph Foods

Sr HRIS Analyst

Sioux City, IA · On-site

$86K - $110K/yr

Ongoing HRIS support in both systems and managing the new system after go-live. * Handles data regarding employee productivity, attendance records and salary information. * Works with the HR ...

Seaboard Corporation

Sr HRIS Analyst

Sioux City, IA · On-site

$86K - $110K/yr

Ongoing HRIS support in both systems and managing the new system after go-live. * Handles data regarding employee productivity, attendance records and salary information. * Works with the HR ...

Crystal Group

Project Manager

Hiawatha, IA · On-site

Project Support Manager Reports to: Director, Engineering Department : Engineering Work Model ... Leads all product and system lifecycle activities from pursuit and order capture to transition to ...

Crystal Group

Project Manager

Cedar Rapids, IA · On-site

Project Support Manager Reports to: Director, Engineering Department : Engineering Work Model ... Leads all product and system lifecycle activities from pursuit and order capture to transition to ...

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System Support Manager information

What does a system support manager do?

A System Support Manager oversees the technical support team responsible for maintaining and troubleshooting an organization's computer systems and networks. They ensure that IT systems run efficiently and that issues are resolved quickly to minimize downtime. Their role includes managing support staff, developing support policies, implementing new technologies, and coordinating with other departments to meet business needs. System Support Managers also analyze system performance, recommend upgrades, and ensure compliance with IT standards.

What are the key skills and qualifications needed to thrive as a system support manager, and why are they important?

A System Support Manager requires strong technical troubleshooting skills, in-depth knowledge of IT infrastructure, and a relevant degree in computer science or information systems. Familiarity with ticketing systems, network monitoring tools, and ITIL or similar certifications is common. Problem-solving ability, leadership, and effective communication are crucial soft skills for managing teams and addressing complex user issues. These skills ensure efficient system operations, timely issue resolution, and high levels of user satisfaction.

How does a system support manager typically collaborate with other IT and business teams?

As a System Support Manager, you'll regularly coordinate with IT departments, such as network administrators, software developers, and help desk staff, to ensure smooth system operations and timely resolution of technical issues. You’ll also interact with business units to understand their system needs, prioritize support requests, and communicate solutions or changes effectively. This role often requires leading cross-functional meetings, managing escalations, and translating technical issues into business terms for non-technical stakeholders. Building strong relationships across departments is essential for success in this collaborative environment.

What is the difference between System Support Manager vs Network Support Specialist?

AspectSystem Support ManagerNetwork Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentOversees support teams, manages IT systemsFocuses on network troubleshooting and maintenance
Industry UsageIT departments, tech companies, large organizationsTelecommunications, network service providers, IT firms

The System Support Manager typically manages support teams and oversees overall IT systems, while the Network Support Specialist concentrates on network-specific issues and infrastructure. Both roles require similar certifications and are common in IT environments, but their focus areas differ, with the manager handling broader support functions and the specialist focusing on networks.

What cities in Iowa are hiring for System Support Manager jobs?

Cities in Iowa with the most System Support Manager job openings:

Infographic showing various System Support Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Systems Analyst I or Systems Analyst II, OSS/BSS Application Specialist

Cedar Rapids, IA • On-site

ImOn Communications
Telecommunications • 51 - 200 employees
Learn more about ImOn Communicationsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Job Type
Full-time
Description
Systems Analyst I or Systems Analyst II, OSS/BSS Application Specialist
Location: Cedar Rapids (This position is located at the Corporate Office in Cedar Rapids, Iowa. Qualified candidates must live within a commutable distance to Cedar Rapids, or willing to relocate).
Department: Information Technology
Employment Type: Full-Time
Connect Communities. Grow Your Career. Make an Impact.
At ImOn Communications, we're more than a technology provider, we're a team of people passionate about keeping our community connected. As a Systems Analyst, OSS/BSS Application Specialist, you will administer, maintain, and support the organization's OSS/BSS application and the operational data that drives critical business and network processes. This position serves as a technical and functional resource for the OSS/BSS environment, ensuring that application configuration and data accurately reflect the organization's products, services, customers, and telecommunications network.
What You'll Do as a Systems Analyst I
  • Validate data sent from engineering teams and input into the OSS/BSS system while maintaining data integrity.
  • Assist in the resolution of incidents and service requests, including triage, troubleshooting, escalation, and timely follow-up within defined SLAs.
  • Monitor and manage assigned ticket queues, ensuring accurate updates, documentation, and communication with stakeholders.
  • Support the analysis of system behavior and business processes to identify issues, improvements, and optimization opportunities.
  • Assist with system integration support, including validating data flows, troubleshooting interface issues, and escalating complex problems when needed.
  • Participate in system upgrades, patches, and migrations, including testing, validation, and post-implementation support.
  • Monitor system performance and report issues, risks, or degradation to appropriate teams for resolution.

What You'll Do as a Systems Analyst II
  • Validate data sent from engineering teams and input into the OSS/BSS system while maintaining data integrity.
  • Own the end-to-end resolution of incidents and service requests, including triage, prioritization, root cause analysis, and timely resolution within defined SLAs
  • Manage and drive ticket queues, ensuring accountability for progress, resolution quality, and clear communication with stakeholders
  • Analyze system behavior and business requirements to identify, recommend, and implement improvements, defect resolutions, and performance optimizations
  • Own system integration support, including validating data flows, troubleshooting interface failures, and ensuring reliable interoperability between systems
  • Maintain accurate system documentation, ensuring configurations, processes, and knowledge are current and transferable across the team
  • Monitor system performance and integration points, proactively identifying risks, degradation, and opportunities for optimization, and driving corrective actions

What We're Looking For
  • Strong communication and customer service skills
  • A positive, professional attitude, even in challenging situations
  • Technical curiosity and a willingness to learn
  • Dependability and attention to detail
  • Ability to work independently and as part of a team

Requirements
Minimum Requirements
Level I:
  • At least 1 year of experience in systems support, application support, systems analysis, or a related IT role (or equivalent internship, education, or technical support experience).
  • Associate's degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
  • Strong communication skills, with the ability to effectively communicate with technical and non-technical users.
  • Basic understanding of incident and service request management processes, including troubleshooting and escalation procedures.
  • Strong analytical and problem-solving skills with the ability to troubleshoot application, integration, and data-related issues.
  • Working knowledge of business applications, system support concepts, and production support environments.
  • Basic proficiency in SQL, including querying and data validation.
  • Basic understanding of system integration concepts, APIs, data flows, and middleware technologies.
  • Ability to learn new systems, applications, and business processes with limited supervision.
  • Proficiency with Microsoft Excel, including filtering, sorting, pivot tables, and basic data analysis.
  • Ability to manage multiple tasks, prioritize work, and maintain accurate documentation in a fast-paced environment.

Level II:
  • All requirements for a level I.
  • At least 3 years of experience in systems support, application support, systems analysis, or a related IT role.
  • Strong communication skills, with the ability to provide clear, concise updates to technical and non-technical stakeholders during incidents.
  • Proven ability to independently own incident and service request resolution, including triage, root cause analysis, and cross-team coordination.
  • Strong troubleshooting experience across applications, integrations, and data issues in a production environment.
  • Working knowledge of application lifecycle management, including deployments, support, and change management processes.
  • Proficiency in SQL, including complex querying, data validation, and troubleshooting data integrity or performance issues.
  • Practical experience supporting system integrations, including working with APIs, data flows, and middleware technologies.
  • Demonstrated ability to take ownership of issues and drive resolution across multiple teams and dependencies.
  • Strong proficiency with Microsoft Excel, including data analysis, filtering, pivot tables, and troubleshooting data discrepancies.

Preferred Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field
  • Experience supporting enterprise or business-critical applications.
  • Experience supporting CRM, OSS/BSS, or other integrated business systems.
  • Exposure to REST/SOAP APIs, including basic testing or troubleshooting.
  • Familiarity with scripting or programming languages (e.g., PowerShell, Python, Java, C#).
  • Basic understanding of infrastructure concepts, including networking, servers, and cloud environments.
  • Experience using monitoring, logging, or ticketing tools in a support environment.
  • Familiarity with ITIL-based service management practices (incident, problem, and change management).
  • Telecom industry experience.

Why Join Our Team
Career Growth: Structured advancement with company-supported certifications.
Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.
Work with Purpose: Help families, businesses, and communities stay connected through reliable, high-quality service.
Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way.
Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.
ImOn will hook you up with Company Benefits:
  • Competitive pay
  • Comprehensive health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (vacation, holidays, and sick days)
  • Company-provided tools, uniforms, and vehicle for field roles
  • Employee discounts on services and partner programs
  • Wellness and employee assistance programs

Ready to Get Started?
If you're ready to take on a rewarding role that combines hands-on work, customer connection, and career growth, we'd love to hear from you.
Apply today and start building the network of tomorrow - with us.
www.ImOn.Net/Careers
ImOn Communications, LLC is an Equal Opportunity Employer

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