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System Support Manager Jobs in Iowa (NOW HIRING)

Lightedge

Support Technician (Night Shift)

Des Moines, IA · On-site

$25 - $29/hr

Perform Network, Operating System, SAN Storage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedge managed customers and internal systems * Create ...

Lightedge

Support Technician (Night Shift)

Des Moines, IA · On-site

$25 - $29/hr

Perform Network, Operating System, SAN Storage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedge managed customers and internal systems * Create ...

Lightedge

Support Technician (Night Shift)

Des Moines, IA · On-site

$25 - $29/hr

Perform Network, Operating System, SAN Storage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedge managed customers and internal systems * Create ...

Dave & Buster's

Support Technician

Des Moines, IA

$7.25 - $12.25/hr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... Notifies Manager of any Guest that is perceived to be unhappy. * Responsible for stocking ...

Dave & Buster's, Inc.

Support Technician

Des Moines, IA · On-site

$7.25 - $12.25/hr

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... Notifies Manager of any Guest that is perceived to be unhappy. * Responsible for stocking ...

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System Support Manager information

What does a system support manager do?

A System Support Manager oversees the technical support team responsible for maintaining and troubleshooting an organization's computer systems and networks. They ensure that IT systems run efficiently and that issues are resolved quickly to minimize downtime. Their role includes managing support staff, developing support policies, implementing new technologies, and coordinating with other departments to meet business needs. System Support Managers also analyze system performance, recommend upgrades, and ensure compliance with IT standards.

What are the key skills and qualifications needed to thrive as a system support manager, and why are they important?

A System Support Manager requires strong technical troubleshooting skills, in-depth knowledge of IT infrastructure, and a relevant degree in computer science or information systems. Familiarity with ticketing systems, network monitoring tools, and ITIL or similar certifications is common. Problem-solving ability, leadership, and effective communication are crucial soft skills for managing teams and addressing complex user issues. These skills ensure efficient system operations, timely issue resolution, and high levels of user satisfaction.

How does a system support manager typically collaborate with other IT and business teams?

As a System Support Manager, you'll regularly coordinate with IT departments, such as network administrators, software developers, and help desk staff, to ensure smooth system operations and timely resolution of technical issues. You’ll also interact with business units to understand their system needs, prioritize support requests, and communicate solutions or changes effectively. This role often requires leading cross-functional meetings, managing escalations, and translating technical issues into business terms for non-technical stakeholders. Building strong relationships across departments is essential for success in this collaborative environment.

What is the difference between System Support Manager vs Network Support Specialist?

AspectSystem Support ManagerNetwork Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentOversees support teams, manages IT systemsFocuses on network troubleshooting and maintenance
Industry UsageIT departments, tech companies, large organizationsTelecommunications, network service providers, IT firms

The System Support Manager typically manages support teams and oversees overall IT systems, while the Network Support Specialist concentrates on network-specific issues and infrastructure. Both roles require similar certifications and are common in IT environments, but their focus areas differ, with the manager handling broader support functions and the specialist focusing on networks.

What cities in Iowa are hiring for System Support Manager jobs?

Cities in Iowa with the most System Support Manager job openings:

Infographic showing various System Support Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Member Support Manager

Mason City, IA

Girl Scouts of Greater Iowa
See more jobs at Girl Scouts of Greater Iowaexternal

$43K - $46K/hr

Full-time

Posted 6 days ago

Job description

Hiring Range: $43,650 - $46,350 per year
Member Support Manager
Department: Member Support
Classification: Exempt
Reports to: Director of Member Support
Mission: Girl Scouting builds girls of courage, confidence, and character who make the world a better place.
Purpose: The Member Support Manager will showcase a daily priority on servant leadership and diversity, equity and inclusion. This position plays a critical role in delivering seamless, high-quality experiences for Girl Scouts, volunteers, and families across the council. This role serves as a key connector between customer engagement operations and volunteer experience, ensuring consistent, proactive, and solution-oriented support across all member touchpoints.
This position is responsible for overseeing the full member lifecycle post-recruitment, including effective new leader onboarding, ongoing support, and overall member retention and engagement. The Member Support Manager blends frontline service leadership, relationship management, and operational execution to ensure members and volunteers are supported from their first interaction through long-term engagement.
A day in the life… (Essential functions)
Member Lifecycle, Retention amp; Engagement
  • Support and execute strategies that drive member and volunteer satisfaction and retention in every interaction, while serving as a subject matter expert on the member journey to ensure consistently high-quality experiences.
  • Ensure a seamless transition from recruitment to active participation by effectively onboarding new leaders and members, while providing the guidance, resources, and training that all volunteers need for successful program delivery.
  • Provide proactive outreach and ongoing engagement to new and returning leaders to build confidence, connection, and long-term success.
  • Monitor member and volunteer trends, identifying opportunities to improve retention and satisfaction.
  • Partner with leadership to implement strategies that enhance the overall member experience.
  • Serve as a primary point of contact for member and volunteer inquiries across phone, CRM-based email, and in-person interactions, ensuring friendly, timely, accurate, and solutions-oriented resolution.
  • Utilize strong interpersonal and conflict management skills to effectively engage with members and volunteers, de-escalate concerns, and drive timely, constructive resolutions that strengthen relationships and overall member experience.
  • Maintain expertise in council programs, policies, systems, and resources to provide effective support.
  • Foster a welcoming, inclusive, and consistent member experience aligned with council values.
  • Build and maintain strong relationships with troop leaders, volunteers, and families through proactive communication and ongoing support.
  • Support daily operations, including call queue participation, case management, and retail coverage.
  • Ensure accurate case documentation and leverage CRM and knowledge management tools to drive consistency and efficiency.
  • Support council operations by ensuring a welcoming, efficient, and member-focused environment.
Program amp; Organizational Support
  • Participate in cross-functional initiatives to ensure alignment with council goals.
  • Assist with service unit engagement, including occasional in-person or virtual support.
  • Support council-wide initiatives, including membership growth, product programs, and program participation.
  • Promote and support council wide programs, events, and philanthropy initiatives.
  • Support incoming and outgoing mail and deliveries.
Retail Operations (Role-Dependent Responsibility)
Some Member Support Managers may have ownership of retail operations within one of our locations.
  • Oversee brick-and-mortar retail operations, ensuring an engaging and customer-focused experience.
  • Manage daily sales activities, including point-of-sale transactions, cash handling, and reconciliation.
  • Monitor and maintain inventory levels, merchandising standards, and seasonal product displays.
  • Analyze sales trends and partner with leadership to maximize revenue opportunities and product performance.
  • Ensure operational consistency with council retail standards, policies, and procedures.
  • Support annual inventory processes and ongoing inventory management.
  • Create a welcoming retail environment that enhances the overall member experience and supports council programs.
  • Manage equipment check-out process and tracking.
The fine print… (Qualifications)
  • Ability to manage high phone volume (up to 75% seasonally) with clear, professional communication.
  • Strong customer service orientation, with excellent written, verbal, and interpersonal communication skills, along with significant organization, time management, and attention to detail.
  • Strong supporter of Girl Scouts of Greater Iowa's desired culture.
  • Proficiency with technology, including Microsoft Office, CRM systems, point-of-sale, and inventory management tools.
  • Business and shop hours vary seasonally; including minimal extended hours during the week, weekend hours, and select Saturday openings. Individual staff schedule, including hybrid work opportunities, to be determined by needs of the business and subject to change.
  • Adaptable to changing priorities, direction, and business needs.
  • Bachelor’s degree or equivalent experience required.
Additional Eligibility Qualifications and Requirements
  • Must uphold and support Girl Scouts of Greater Iowa’s commitment to diversity, equity, and inclusion as outlined in our Employee Handbook.
  • Must maintain annual or lifetime membership in Girl Scouts at all times.
  • Must possess a valid driver’s license and liability insurance.
  • Every three years, successful completion of a criminal background check and driving check.
  • Flexibility is key. We’ll need you to work weekends and evenings as needed.
Your Surroundings
  • Generally, climate-controlled office conditions.
  • Role may involve outdoor work in varying weather conditions and exposure to moderate to high noise levels depending on duties.
  • Minimal ( lt; 10%) travel within the council for member engagement, staff meetings, and special events.

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