System Support Helpdesk Jobs (NOW HIRING)

United Support Services, Inc., founded in 2003, is an innovative engineering and technology business headquartered in San Diego, CA. We have an exciting new opportunity and are adding to our maintenance team. As a System Support Specialist for our facility in the Hampton Roads, VA area, you will be responsible for providing Information Technology support services onboard U.S. Navy vessels and at associated facilities. USS offers competitive salaries and excellent benefits!

Military Veterans highly encouraged to apply

Duties and Responsibilities

• Represents the Information Technology team when interacting with our customer and workforce.
• Provides support for all Information Technology products and services.
  Answers questions, troubleshooting assistance, problem resolution, teaching or instructing others regarding software or hardware functionality, and communicating policy.
• Determines the most effective manner to resolve personnel technical issues.
• Engages in research and in-depth troubleshooting to resolve technical issues.
• Consults with full-time staff when necessary.
• Resolves support-related issues independently but may escalate complex and/or high-priority problems to the appropriate Information Technology team members for resolution.
• Verifies that suggested solutions effectively resolve users' problems through verbal or email follow-up.
• Provides assistance for personal computers, mini/mainframe computers, client servers, LANs, WANs, and web pages.
• Per contract requirements, must be able to respond to urgent calls outside of regular working hours.
• Employees are expected to provide their own customary trade hand-tools necessary to perform their job duties, subject to applicable federal, state, and local laws.
• Employees are expected to perform other duties as assigned, including tasks outside of their primary trade, when required to support operational needs. Such assignments may be temporary or may continue for an extended period of time.
  

Experience:

Messing & Berthing Barge Experience preferred.

Minimum 1 year experience providing workstation support for 500+ users required.
Ability to provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed.
Ability to learn quickly and work independently.
Experience with Windows 7 & 10 Workstations.
Experience with hardware repair (break-fix) and configuration/installation.
Experience in wireless network support.
Knowledge of LAN/WAN networking.

Experience with SMS, Active Directory, and/or Group Policy.
Experience supporting a large call center environment.
Experience in a Tier 1/Tier 2 Help Desk or call center.
Knowledge of Microsoft Office Suite, MS Windows Server 2008 and above, Active Directory, and related software.
Knowledge of Windows 7/10, Office 2010 and above, and various other applications for installation and support.
Knowledge of administrative skills for Windows 7/10, Microsoft Office, and Sophos Antivirus.
Knowledge of Ethernet, cabling, hubs/switches, network protocols, printers, and multimedia presentation technologies support.
Excellent customer service and problem-solving skills.
Excellent communication skills both verbal and written.

Required Qualifications:

Must have Security Clearance.

Must have Drivers License.

Associate's Degree in Computer Science, Engineering, or related discipline.

MCSE/MCSA certification.
Certifications: Microsoft MTA, CompTIA A+, Network+, Security+.

Be able to possess a valid and active Common Access Card (CAC) or Defense Biometric Identification System (DBIDS) Card, whichever is required by the U.S. Navy, at all times during the period of employment.

ADA Notations:

The physical job requirement involves, but is not limited to, walking, reaching, bending-over, concentration in the presence of noise, lifting items up to 50 lbs., and traversing narrow passageways, climbing ladders/stairs, and operating in confined spaces onboard naval vessels, barges, and in buildings.

Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Job Type: Full-time, Non-Exempt

United Support Services, Inc. is proud to be an Equal Employment Opportunity and affirmative action employer.