System Operations Manager Jobs in Rochester, NY (NOW HIRING)

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Type of contract: Volontariat International en Entreprise (VIE). To know more about the VIE program, click here

Could you be the IS&T Canada Operations VIE in Rochester, NY, United States we’re looking for?

Your future role

Take on a new challenge and apply your IT infrastructure and operations expertise in a cutting-edge field. You’ll work alongside collaborative and innovative teammates. 

The IS&T operating model focuses on business value and innovation while delivering operational excellence:

• Development of cost-efficient services and standard solutions
• Improvement of performance, efficiency and agility on business as usual activities with focused KPIs
• Measure performance of IS&T services provided to internal customers
• Provide support to end users locally and through Service Desk
• Aligning local priorities and resources to support global processes and services

The IS&T model is driven by 4 key principles:

• Standardize business processes
• Address regional priorities
• Improve IS&T cost variability and efficiency
• Leverage new technologies to bring value to the business

The IS&T Canada Operations VIE will be reporting to Canada IS&T Operations Manager and will be one of the main faces of IS&T to our users.

We’ll look to you for:

• Support the Operations team in the execution of project work packages, activities, documentation, quality assurance, reporting, and process improvements.
• Active role in planning and managing training and communications across the Americas.
• Apply templates and records to document project activities following defined standards
• Manage small projects including:
  • Ipad/Mobile management
  • PC management
  • Printer replacement
• Work closely with end users and the Operations team to identify and resolve concerns.
• Assist in discovery of the tools and network for various sites.
• Work under the direction of the Country Operations Manager
• Performs related responsibilities as required

They will interact on a regular basis with Regional IS&T Operations manager, Global Operations teams, Business Partners, Projects teams, and Local Management.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Bachelor’s Degree in Computer Science, Business, Engineering, or equivalent education and experience
• Proven experience in end-user support
• Fluency in English (Spanish and Portuguese are a plus)
• Strong communication skills – ability to collaborate with international teams across organizational levels
• Effective presentation skills – capable of delivering training and presentations to diverse audiences
• Result-oriented and self-driven mindset
• Data-driven approach – extensive knowledge of statistics is a plus
• Intellectual curiosity and creativity
• Willingness to work autonomously in an international environment
• Teamwork and collaboration skills
• Flexibility to travel for business purposes

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Work with new security standards for rail signalling
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.