System Operations Manager Jobs in Hanover, MA (NOW HIRING)

Ci Siamo is a restaurant from Danny Meyer’s Union Square Hospitality Group and James Beard semifinalist Chef Hillary Sterling. Located at Manhattan West, this NYT Top 100 restaurant celebrates the beauty of simplicity centering around live-fire cooking. The Italian-inflected menu takes inspiration from Chef Sterling’s extensive travels and is rooted in the understated excellence of seasonal ingredients and purposeful preparations. Ci Siamo, which loosely translates to “we’ve made it” or “we’ve arrived,” bridges the traditional with the contemporary to introduce a new space that is at once transportive yet warmly familiar.

Ci Siamo’s upcoming Boston location will embody the same dynamic energy and commitment to culinary excellence as its New York original. Located at Commonwealth Pier, an exciting new waterfront project within the Seaport neighborhood, Ci Siamo Boston looks forward to assembling a talented opening team in our new home.

Who you are:

The Operations Manager is a key member of USHG’s Operations team. They play a key role in continuing to find efficiencies across businesses while operating at a high level of excellence. They work to ensure there is clarity, accountability and strategy around spending within USHG businesses. Through collaboration primarily with Supply Chain, Analytics and Facilities departments and a close working relationship with all restaurant leadership, the Operations Manager will ensure that the teams have the systems and due diligence in place to ensure best decision-making regarding venue and business spends.  Additional key relationships would include external vendors and trades as well as internal departments such as Finance and Accounting, Technology and more.  The Operations Manager has a meaningful positive impact on both the management teams and the restaurant P&L and makes decisions in line with Budgets and Forecasts.

What you’ll do:

• Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth 
• Leverage all aspects of Foodager and Bevager (Craftable) to ensure best in class strategy and decision making around all spending in the Cost of Goods Sold category
• Create systems, training and leverage software capabilities to ensure that daily purchasing is always to spec. Maintain consistency of GL coding, pack sizes, uploading of recipes and depletion set up
• Create a ‘Subject Matter Expert’ relationship with all management that interacts with purchasing software to ensure full understanding, adoption and ease of use for all who order product
• Continuously share and coach teams on KPI’s that impact weekly and period level Cost of Goods Sold
• Work closely with business leadership to ensure complete and accurate end of period inventories that accurately reflect our Cost of Goods Sold. Partner with Finance and Accounting teams, DO and restaurant leadership to ensure that the business closes the period correctly and completely, preventing period level swings and inaccuracies
• Operations Manager will work closely with USHG Facilities team to provide on-site partnership and status reports on all facilities and R&M initiatives and spends
• Closely monitor and track all contracted preventative maintenance and general upkeep work to ensure work is done on schedule and in accordance with contract. Any additional spends should be approved prior to work being done.
• Track all spends and projects from approval to completion, ensuring that full scope is completed and bill is correct and approved by Operations and Facilities department
• Ensure that all Facilities and R&M vendor invoices are processed correctly through Craftable once approved. Invoices should be processed in a timely manner aligned with financial periods and closes.  When discrepancies occur, partner with Accounting team to ensure accurate an accruals that are reversed in following period
• Closely monitor and maintain Craftable to ensure up to date mapping, order sheets and all SOP’s related to food and beverage purchasing
• Work with DO’s and USHG department leaders to create clear SOP’s for ordering so that all managers can confidently place purchase orders and process invoices daily for correct product at best possible pricing
• Train leadership teams on all details of invoice processing and work with leadership to ensure daily processing of invoices through Craftable by all departments within the restaurant
• Work closely with restaurant leadership, vendors, and accounting department to limit accruals to a minimum and ensure proper and timely reversals
• Partner with DO and USHG departmental leaders in a project management capacity. Maintain timelines and communicate both internally and externally while coordinating trades and vendors to complete projects both on time and on budget.
• Ensure clear communications, lead training when applicable and achieve timelines around restaurant level implementations and adoption of new technology, systems and procedures
• Lead change management with a focus on the ‘why’ as well as the ‘how’ always focusing on how the restaurants will improve and ‘win’ as a result
• Embody a culture of learning and growth within USHG restaurants
• Create and maintain an Operations Handbook for each business, including but not limited to, which vendor is used for what parts of the venue, specs of all furniture, fixtures, lighting, paint

What we need from you:

• 1+ years of experience in an operations role  
• Demonstrated experience in collaborating and communicating across teams 
• English and Spanish fluency strongly preferred 

What you’ll get from us:

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As an Operations Manager, you’ll enjoy:

• Competitive pay and bonus potential: Annual compensation of $65,000 - $70,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Investing in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Dining Credit: An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants 
• Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones 
• Convenience & flexibility: Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
• Center the salt shaker with an unwavering commitment to excellence and the values that matter most
• Write a great next chapter. The road to success is paved with mistakes well-handled
• Bring a charitable assumption and err on the side of generosity
• Leave our campsite better than we found it; always responsible for the impact of our wake

*The above represents the expected salary range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

#EnlightenedHospitality