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System Experience Manager Jobs (NOW HIRING)

EoS Fitness

Member Experience Manager

Houston, TX · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and ... Ability to access and operate the Company computer system including preparing documents, entering ...

EŌS Fitness

Member Experience Manager

Santa Barbara, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Santa Barbara: Chapala St / W Carrillo St EōS Fitness is bold, upbeat ... Ability to access and operate the Company computer system including preparing documents, entering ...

EoS Fitness

Member Experience Manager

Las Vegas, NV · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and ... Ability to access and operate the Company computer system including preparing documents, entering ...

EōS Fitness

Member Experience Manager

Santa Ana, CA · On-site

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... Ability to access and operate the Company computer system including preparing documents, entering ...

EōS Fitness

Member Experience Manager

Webster, TX · On-site

$15/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... Ability to access and operate the Company computer system including preparing documents, entering ...

EŌS Fitness

Member Experience Manager

Goodyear, AZ · On-site

$18.50 - $20.50/hr

Member Experience Manager Goodyear, AZ: McDowell Rd. EōS Fitness is bold, upbeat, and motivating ... Ability to access and operate the Company computer system including preparing documents, entering ...

H.G. Fenton

Candidate Experience Manager

San Diego, CA · On-site

$34 - $40/hr

Join Our Team as a Candidate Experience Manager! What You Will Do: As a Candidate Experience ... Systems and Processes : You'll shape Talent Attraction systems and processes with the goal of ...

EōS Fitness

Member Experience Manager

Bountiful, UT · On-site

$15 - $17/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... Ability to access and operate the Company computer system including preparing documents, entering ...

EōS Fitness

Member Experience Manager

Sandy, UT · On-site

$15 - $17/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... Ability to access and operate the Company computer system including preparing documents, entering ...

EōS Fitness

Member Experience Manager

Henderson, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... Ability to access and operate the Company computer system including preparing documents, entering ...

EōS Fitness

Member Experience Manager

Plano, TX · On-site

$15/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... Ability to access and operate the Company computer system including preparing documents, entering ...

EōS Fitness

Member Experience Manager

Las Vegas, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... Ability to access and operate the Company computer system including preparing documents, entering ...

EŌS Fitness

Member Experience Manager

Oceanside, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Oceanside, CA: Palm Tree Plaza EōS Fitness is bold, upbeat, and ... Ability to access and operate the Company computer system including preparing documents, entering ...

EŌS Fitness

Member Experience Manager

Temecula, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Temecula, CA: Temecula Pkwy EōS Fitness is bold, upbeat, and motivating ... Ability to access and operate the Company computer system including preparing documents, entering ...

EoS Fitness

Member Experience Manager

Kissimmee, FL · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and ... Ability to access and operate the Company computer system including preparing documents, entering ...

EoS Fitness

Member Experience Manager

Syracuse, NY · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and ... Ability to access and operate the Company computer system including preparing documents, entering ...

EōS Fitness

Member Experience Manager

Richmond, TX · On-site

$15/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... Ability to access and operate the Company computer system including preparing documents, entering ...

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System Experience Manager information

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$46K

$102.1K

$153K

How much do system experience manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for system experience manager in the United States is $102,067.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is a system experience manager?

A System Experience Manager is a professional responsible for overseeing and improving the end-to-end experience users have with an organization's systems, platforms, or technologies. They collaborate with cross-functional teams to ensure that systems are user-friendly, efficient, and aligned with business goals. Their duties often include analyzing user feedback, implementing enhancements, and ensuring seamless integration across various digital touchpoints. This role is key in driving user satisfaction and optimizing system performance.

What are the key skills and qualifications needed to thrive as a system experience manager, and why are they important?

To thrive as a System Experience Manager, you need strong analytical abilities, expertise in user experience (UX) design, and a background in systems management or information technology, often supported by a relevant degree. Familiarity with customer experience management (CEM) platforms, data analytics tools, and project management software is typically required. Exceptional communication, problem-solving, and stakeholder management skills help you effectively bridge technical and business needs. These combined skills are crucial for ensuring seamless system interactions that drive user satisfaction and organizational efficiency.

How does a system experience manager typically collaborate with cross-functional teams to improve user experience?

A System Experience Manager often works closely with product managers, engineers, designers, and customer support teams to gather feedback and identify opportunities for system enhancements. They act as a bridge between technical and non-technical stakeholders, ensuring that user needs and business goals are aligned in system updates. Regular meetings, user journey mapping, and feedback sessions are common practices to facilitate this collaboration. This role requires strong communication skills and a proactive approach to problem-solving to drive continuous improvement.

What is the difference between System Experience Manager vs User Experience Designer?

AspectSystem Experience ManagerUser Experience Designer
Primary FocusManaging overall system interactions and functionalityDesigning user interfaces and enhancing user satisfaction
Required SkillsSystems analysis, project management, technical knowledgeDesign principles, user research, prototyping
Work EnvironmentCross-functional teams, technical settingsDesign studios, collaborative workshops
Common Industry UsageIT, software development, system integrationWeb, app development, digital products

The System Experience Manager focuses on overseeing system functionalities and ensuring seamless integration, while the User Experience Designer concentrates on creating intuitive interfaces and improving user satisfaction. Both roles require understanding user needs but differ in their scope and technical involvement.

What are popular job titles related to System Experience Manager jobs?

For System Experience Manager jobs, the most frequently searched job titles are:

Infographic showing various System Experience Manager job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $102,067 per year, or $49.1 per hour.

Member Experience Manager

Houston, TX • On-site

EoS Fitness
Fitness and Sports Centers • 1 - 5K employees
Learn more about EoS Fitnessexternal

Full-time

Re-posted yesterday

Job description

We are seeking a dynamic and highly organized Member Experience Manager to support EoS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.

Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Responsibilities:

  • Takes Initiative in identifying ways to enhance the member experience.
  • Serve as the rst point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
  • Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
  • Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and oering personalized outreach to members.
  • Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
  • Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
  • Ensure members feel heard and valued, maintaining an open line of communication.
  • Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reects our values and professionalism.
  • Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
  • Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
  • Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
  • Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.

Qualifications:

  • Proven experience in customer service or front-line leadership, preferably in the tness, hospitality, or service industry.
  • Excellent communication (written and verbal), problem-solving, and interpersonal skills.
  • Ability to multitask and thrive in a fast-paced, customer-facing environment.
  • Strong organizational skills and attention to detail.
  • Prociency with tness management software, social media platforms, and Microsoft Oce Suite.
  • Knowledge of tness industry operations, including membership management and billing processes.

Requirements:

  • Must successfully pass background check.
  • Must Obtain a CPR certication within 30 days of employment. *
  • Must attend EoS Ethos and Customer Service Training within 30 days of employment. *
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
  • Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
  • Ability to bend routinely and repetitively to lift more than 40 lbs.

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