System Analyst Jobs in Worcester, MA (NOW HIRING)

Our Company

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Position Summary

As a Senior Systems Management Analyst focusing on Epic Cadence and Referrals, you will partner with clinical and operational leadership to design, optimize, and maintain patient scheduling and referral workflows. You will lead template optimization, manage system build, align referral operations with scheduling access, and utilize access metrics to reduce delays in care and improve patient access across primary care and specialty settings.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Partner with clinical and operational leaders to design and optimize Epic Cadence scheduling templates, improving access, utilization, and alignment to care delivery goals
• Manage and prioritize multiple concurrent scheduling optimization requests across specialties and primary care, balancing local needs with enterprise access strategies
• Work closely with operations to translate access objectives into sustainable template structures, standards, and scheduling workflows
• Maintain and enhance scheduling build (visit types, blocks, rules, and overrides) to ensure consistency, accuracy, and scalability
• Identify opportunities for standardization and process improvement, partnering with operational teams to reduce variation and manual workarounds
• Serve as a senior Cadence Access resource, supporting stakeholders with issue resolution, best practices, and guidance on scheduling optimization
• Partner with referral operations and access teams to align referral workflows with scheduling templates, ensuring timely and appropriate patient access to care
• Collaborate on referral optimization efforts (work queues, prioritization, and routing) to improve conversion from referral to scheduled visit and reduce delays in care delivery

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Epic Cadence certification
• 5 years of progressive experience supporting Epic Cadence, with demonstrated expertise in scheduling template design and access optimization
• 5 years of experience analyzing access metrics (e.g. third next available, no-shows) and translating insights into actionable build and workflow improvements
• 3 years of experience partnering with clinical and operational leaders to align scheduling and referral workflows with organizational access goals
• 3 years of working knowledge of referral workflows and their integration with scheduling, including work queues, prioritization, and conversion to visits
• Demonstrated ability to manage multiple competing scheduling and access initiatives in a fast-paced environment

Preferred Qualifications:

• Epic Referrals certification
• Bachelor's degree in Healthcare Informatics, Computer Science, Information Technology, or a related field (or equivalent experience in healthcare systems management)
• Experience with MyChart self-scheduling or digital patient access workflows
• Experience configuring decision tree or decision support scheduling tools within Epic

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.  

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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