System Administrator Jobs in Manchester, NH (NOW HIRING)

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CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a System Administrator to support print management solutions & secure data access to users. This position will be full-time and hybrid in Concord, NH.
What You'll Do

• Monitors and analyzes Help Desk requests; performs initial triage, evaluation, second tier resolution, or transfers requests to a senior level technician as needed

• Creates and manages DHCP reservation records utilizing Microsoft DHCP Server

• SMB network scanning including Windows File Server management, Folder, and Share security

• Network Printing Administration

• Deployments - involves managing print servers, configuring printer queues & ensuring proper permissions are set for users

• Removals - safely decommissioning printers from networks making sure user access is removed & associated data handled properly

• Scanning/Troubleshooting - addressing issues related to network connectivity, printer malfunctions & user problems. May involve diagnosing problems through network protocols like DNS and DHCP

• Administers secure user access to AD and Azure secured shared resources for Executive Branch agencies; ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements

• Works with PowerShell/Graph scripts to provide efficiencies for and optimization

• Provides file recovery with Volume Shadow Services and current file backup software

• Provides guidance for user self-service of cloud file and email recovery

• Develops, maintains, and follows, documentation related to MCS processes, procedures, and standards

• Contributes ideas for process and workflow improvement

• Partners with technicians from other DoIT divisions and bureaus to provide support and solutions

• Follows all established DoIT and State policies, standards, and procedures

What You'll Need

Required:

• 3 years' experience with Network Printing Administration - including deployments, removals, scanning and troubleshooting of network printing

• 3 years of general networking experience - DNS, DHCP, IP protocols, troubleshooting access to network resources as it relates to connectivity

• 3 years of Microsoft Windows Server administration experience (Windows Server 2016 - 2022)

• 3 years of SMB-based Network Scanning experience including Windows File Server management, Folder and Share security

• 3 years of Windows Active Directory Identity Administration AND Azure AD Identity Administration experience

• Exceptional communication skills and professionalism as dealing with users of all levels within organization

Preferred:

• 2 years of PowerShell/Graph Scripting experience

• File Access and Recovery - Experience recovering files with VSS and recovering files from backup

• Documentation Proficiency

• MS SharePoint, Teams & OneDrive - troubleshooting user access from the backend - authentication, permissions, licensing

• Information Security experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.