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SEIU Local 2015 – Systems Administrator

Location: California – Statewide Support
Department: Information Technology
Reports To: IT Coordinator
Status: Full-Time | Non-Exempt

About SEIU Local 2015

SEIU Local 2015 is the largest union of long-term care workers in California, representing more than half a million home care, skilled nursing facility, and assisted living center workers across the state. Our members are united in their commitment to caring for California’s older adults and people with disabilities while building worker power and stronger communities.

Our mission is to unleash the collective power of long-term care workers, their families, and their communities to advance economic and social justice. We are committed to building an anti-racist organization grounded in equity, justice, and cross-difference solidarity.

To learn more, visit seiu2015.org.

About the Role

SEIU Local 2015 is seeking an experienced and solutions-oriented Systems Administrator to support the reliability, security, performance, and continued development of the union’s statewide technology infrastructure.

The Systems Administrator is responsible for administering and maintaining servers, network systems, cloud services, telecommunications platforms, workstations, mobile devices, enterprise applications, and related technology resources. This position serves as a technical expert and escalation resource, helping ensure that staff, members, leaders, and organizational programs have consistent and secure access to the technology needed to advance the union’s mission.

Working closely with the IT Coordinator and other technology staff, the Systems Administrator supports infrastructure operations, cybersecurity, disaster recovery, business continuity, end-user service delivery, and technology modernization. The position also contributes to technical research, systems planning, implementation, documentation, and the ongoing improvement of technology services across SEIU Local 2015.

The ideal candidate brings strong technical expertise, sound judgment, a proactive approach to problem-solving, and the ability to communicate effectively with both technical and non-technical audiences.

Key Responsibilities

Systems Administration & Infrastructure Management

• Administer, maintain, and support servers, operating systems, workstations, mobile devices, printers, audiovisual equipment, and related technology infrastructure
• Monitor enterprise systems for performance, availability, reliability, and security
• Perform routine maintenance, system patching, upgrades, configuration changes, and troubleshooting
• Establish, modify, and maintain user accounts, system permissions, security groups, and access controls
• Administer Microsoft Windows Server environments, Active Directory, Exchange, and related infrastructure services
• Maintain accurate system documentation, technical inventories, configuration standards, and operating procedures
• Conduct capacity planning and recommend infrastructure improvements based on organizational growth and operational needs
• Evaluate emerging technologies and recommend practical solutions that strengthen organizational effectiveness

Network & Cybersecurity Operations

• Monitor, administer, and maintain network infrastructure, including switches, routers, firewalls, wireless systems, and internet connectivity
• Identify, investigate, and address cybersecurity risks, vulnerabilities, suspicious activity, and potential system intrusions
• Support the implementation and enforcement of technology security standards, access controls, and systems-management practices
• Perform system monitoring, performance tuning, vulnerability remediation, and infrastructure optimization
• Maintain backup, disaster-recovery, and business-continuity systems and procedures
• Test backup and recovery processes to help protect mission-critical systems and organizational data
• Assist with cybersecurity incident response, documentation, escalation, and remediation
• Promote secure technology practices and provide guidance to staff regarding system and data security

Telecommunications & Collaboration Systems

• Administer Voice over Internet Protocol (VoIP) and telecommunications platforms, including user provisioning, configuration, maintenance, and support
• Maintain video-conferencing, conference-call, audiovisual, and organizational collaboration platforms
• Configure and support mobile devices, user accounts, service plans, and related technology resources
• Provide technical infrastructure support for organizational meetings, Executive Board meetings, trainings, conferences, and special events
• Troubleshoot telecommunications and collaboration-system issues and coordinate resolution with vendors when necessary

Technical Projects & Innovation

• Participate in infrastructure modernization, systems implementation, and technology-improvement initiatives
• Conduct technical research, needs assessments, and feasibility evaluations for new systems, platforms, and services
• Assist with project planning, technical design, system configuration, testing, deployment, documentation, and post-implementation support
• Develop implementation plans and technical recommendations that reflect organizational requirements, security needs, and available resources
• Coordinate with technology vendors, service providers, consultants, and external partners
• Track assigned project deliverables, risks, dependencies, and timelines
• Identify opportunities to automate routine processes and improve the reliability and efficiency of technology operations

End-User Support & Service Delivery

• Provide advanced technical support and escalation assistance for complex hardware, software, network, account-access, and systems-related issues
• Diagnose root causes and implement timely, effective, and sustainable solutions
• Partner with IT Support Specialists and other technology staff to resolve escalated requests and strengthen service-delivery processes
• Support technology operations for SEIU Local 2015 offices, training centers, remote staff, and statewide programs
• Communicate system interruptions, planned maintenance, security concerns, and resolution updates clearly and promptly
• Create technical instructions, knowledge-base materials, and user documentation
• Help ensure technology services support staff productivity, organizational campaigns, and operational effectiveness

Documentation, Asset Management & Compliance

• Maintain accurate records of systems, equipment, licenses, warranties, configurations, service agreements, and technology assets
• Document system changes, incidents, troubleshooting steps, resolutions, and maintenance activities
• Assist with technology audits, vendor reviews, risk assessments, and compliance-related documentation
• Support the development and maintenance of IT policies, standards, procedures, and internal controls
• Protect confidential organizational, personnel, membership, and technology information
• Perform other duties and special projects as assigned

Required Qualifications

• Four to seven years of progressively responsible experience administering enterprise systems, servers, networks, and technology infrastructure
• Demonstrated experience supporting Microsoft Windows Server environments, Active Directory, Exchange, and enterprise applications
• Experience administering network infrastructure, including switches, routers, firewalls, wireless systems, and internet connectivity
• Experience supporting telecommunications, VoIP, mobile-device, and collaboration platforms
• Working knowledge of cybersecurity principles, access controls, vulnerability management, backup systems, and disaster-recovery practices
• Strong diagnostic, analytical, and technical troubleshooting skills
• Ability to independently assess complex technical issues, determine priorities, and implement effective solutions
• Experience documenting system configurations, processes, technical procedures, and issue resolutions
• Ability to explain complex technical information clearly to staff and leaders with varying levels of technical knowledge
• Strong organizational and project-management skills, with the ability to manage multiple assignments and competing deadlines
• Ability to work independently with minimal supervision while collaborating effectively as part of a technology team
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive systems, access credentials, and organizational information
• Commitment to responsive, professional, and service-oriented technology support
• Commitment to the mission and values of SEIU Local 2015

Preferred Qualifications

• Bachelor’s degree in information technology, computer science, information systems, or a related field; an equivalent combination of relevant education, training, certifications, and professional experience may be considered
• Microsoft, networking, cloud, cybersecurity, or other relevant technical certifications
• Experience with virtualization technologies and cloud-based infrastructure platforms
• Experience administering enterprise backup, recovery, security, and infrastructure-monitoring solutions
• Knowledge of Microsoft SQL Server, systems automation, scripting, and reporting tools
• Experience supporting a multi-site organization and remote or hybrid workforce
• Experience participating in technology implementations, infrastructure migrations, or systems-modernization initiatives
• Experience supporting nonprofit, labor, advocacy, community-based, or other mission-driven organizations

Core Competencies

The successful Systems Administrator will demonstrate:

Technical Expertise

Ability to administer and maintain complex technology environments while promoting system availability, reliability, security, and performance.

Problem-Solving & Troubleshooting

Ability to diagnose root causes, analyze complex technical issues, and implement effective and sustainable solutions.

Cybersecurity Awareness

Ability to identify risks and vulnerabilities, protect sensitive systems and information, and strengthen organizational security practices.

Planning & Project Management

Ability to organize and manage multiple operational priorities and technology initiatives while meeting deadlines and maintaining service continuity.

Communication

Ability to translate technical information into clear, practical, and actionable guidance for staff, leaders, and external partners.

Service Orientation

Commitment to providing timely, respectful, professional, and solutions-focused technology support throughout the organization.

Collaboration

Ability to work effectively with IT colleagues, staff, leadership, vendors, and external partners to achieve shared organizational objectives.

Continuous Learning & Innovation

Commitment to staying informed about emerging technologies, cybersecurity risks, and industry practices that can improve organizational effectiveness.

Judgment & Accountability

Ability to work independently, protect confidential information, make sound technical decisions, and take ownership of assigned responsibilities.

Work Environment & Travel Requirements

This position supports SEIU Local 2015 offices, staff, and technology operations throughout California. The role operates in a fast-paced, mission-driven environment and requires the ability to respond effectively to changing priorities, urgent technical issues, and organization-wide operational needs.

Periodic statewide travel may be required to support union offices, training centers, meetings, events, technology installations, and infrastructure initiatives.

The position may occasionally require work outside standard business hours, including early mornings, evenings, weekends, or holidays, to perform system maintenance, respond to technology emergencies, or support organizational priorities.

The role requires extended periods of working at a computer and may involve installing, moving, or troubleshooting technology equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This job posting describes the primary responsibilities of the role but is not intended to include every duty or responsibility that may be assigned.

Commitment to Equity

SEIU Local 2015 is committed to building an anti-racist organization and advancing equity, justice, and solidarity across differences. We strongly encourage candidates from historically underrepresented backgrounds and communities to apply.

Equal Opportunity Employer

SEIU Local 2015 is an equal opportunity employer. We value diversity and are committed to maintaining an inclusive, equitable, and accessible workplace. Employment decisions are made without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, marital status, medical condition, genetic information, veteran status, disability, or any other characteristic protected by applicable law.

Don’t Meet Every Qualification?

Please apply anyway. Research shows that women, LGBTQ+ individuals, people of color, people with disabilities, and candidates from other historically underrepresented communities may be less likely to apply unless they meet every listed qualification. If you are excited about this opportunity, possess relevant transferable skills, and share our commitment to economic and social justice, we encourage you to apply.

Required Qualifications

• Four to seven years of progressively responsible experience adm...