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Sykes Jobs (NOW HIRING)

Mascoma Bank

Relationship Banker I

White River Junction, VT · On-site

$17.75 - $23/hr

This position will be based out of our Sykes branch in White River Junction, VT. What You Bring * High school diploma or equivalent. * Strong written and verbal communication skills and proficiency ...

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Sykes information

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How much do sykes jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for sykes in the United States is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Representatives at Sykes, and how can new hires prepare for them?

Customer Service Representatives at Sykes often manage high call volumes and interact with customers who may be frustrated or upset. Balancing empathy with efficiency is key, as is quickly learning company products, services, and protocols. New hires can prepare by practicing active listening, familiarizing themselves with common customer issues, and developing effective communication skills. Sykes provides structured training and supportive team environments to help employees succeed in these situations.

What is the difference between Sykes vs Customer Service Representative?

AspectSykesCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote or call center settingCall center, retail, or office environment
Employer & Industry UsageMajor BPO companies, including SykesVarious industries including retail, telecom, finance
Common Search & ComparisonYesYes

While Sykes is a specific company known for customer support outsourcing, a Customer Service Representative is a general role found across many companies and industries. Sykes employees typically perform customer service tasks similar to those of a Customer Service Representative, but within the context of Sykes' client companies. The main difference lies in the employer and specific work environment, with Sykes being a BPO provider and Customer Service Representatives working for various organizations.

What are Sykes jobs?

Sykes jobs refer to various customer service, technical support, and sales positions offered by Sykes Enterprises, a global business process outsourcing (BPO) company. Employees typically assist customers via phone, chat, or email on behalf of client companies across industries such as technology, finance, healthcare, and retail. These roles may be onsite at Sykes centers or remote, providing flexibility for workers. Sykes jobs often emphasize communication skills, problem-solving abilities, and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Sykes, and why are they important?

To thrive as a Customer Service Representative at Sykes, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and proficiency in basic computer applications are commonly required. Patience, active listening, and a positive attitude help individuals excel in handling diverse customer concerns. These skills are crucial for ensuring customer satisfaction and maintaining the company's reputation for quality service.
What cities are hiring for Sykes jobs? Cities with the most Sykes job openings:
What states have the most Sykes jobs? States with the most job openings for Sykes jobs include:
Sykes jobs near you
Technical Customer Service Representative

Technical Customer Service Representative

Foundever

Chavies, KY

$19/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Foundever rating

5.5

Company rating: 5.5 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

43rd of 71 rated call and contact centers

Job description

Technical Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 101 SYKES BLVD. CHAVIES, KY 41727

Job Overview

Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. 

What We're Looking For:
  • Ability to multitask in and navigate between screens efficiently while assisting customers 
  • Comfortable in a fast-paced environment
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Must pass a criminal background
Key Skills & Responsibilities:
  • Handle inbound customer service calls
  •  Drive customer satisfaction through voice, chat and email communication
  •  Navigate multiple systems and tools
  • Recommend product solutions for unique customer needs
Why You Should Join Us:
  • Pay: $17/hour base rate + growth opportunities up to $19/hour
  •  100% paid training
  •  Dedicated time to skill development 
  •  Benefits including medical, dental, life, and vision insurance
  •  Employee Assistance Program (EAP)
  •  401k retirement plan with company match
  •  Employee discounts
  •  Referral bonuses
  •  Internal Mobility (84% of our managers are promoted within)
About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.    

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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