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Switchboard Jobs in Texas (NOW HIRING)

Giga Energy

Switchboard Design Engineer

Houston, TX · On-site +1

Customize switchboard designs based on customer specifications and project requirements * Work with our product and engineering teams to translate designs into accurate manufacturing prints * Create ...

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Switchboard information

See Texas salary details

$8

$15

$22

How much do switchboard jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for switchboard in Texas is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.02 per hour, depending on experience, location, and employer.

What is a switchboard operator?

A switchboard operator is a professional responsible for managing telephone communications within an organization or facility. They operate a switchboard or telephone console to route incoming, outgoing, and interoffice calls, providing information and connecting callers to the appropriate departments or individuals. In addition to handling calls, switchboard operators may also perform administrative tasks such as taking messages, paging staff, and maintaining call logs. This role requires excellent communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need strong verbal communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with telephone systems, computer-based switchboards, and customer relationship management (CRM) software is often required. Excellent interpersonal skills, patience, and the ability to multitask under pressure make someone stand out in this position. These abilities ensure efficient call routing, positive caller experiences, and smooth operation of organizational communications.

What are some typical challenges faced by switchboard operators, and how can they be managed effectively?

Switchboard operators often handle a high volume of calls, which can be challenging during peak hours or emergencies. Staying organized, maintaining a calm demeanor, and using efficient note-taking methods can help manage these demands. Operators must also quickly route calls to the correct departments, so strong attention to detail and clear communication skills are essential. Building familiarity with the organization's structure and regularly updating contact information can further streamline the process and reduce errors.

What is the difference between Switchboard vs Receptionist?

AspectSwitchboardReceptionist
Primary RoleManages incoming calls and directs them to appropriate departments or personnelGreets visitors, manages front desk, and handles general administrative tasks
Work EnvironmentCall centers, corporate offices, hospitalsOffice reception areas, corporate front desks
Required SkillsExcellent communication, multitasking, basic technical skillsCustomer service, communication, organizational skills
Common CertificationsNone typically required, but communication or switchboard training can helpCustomer service certifications or administrative training

While both roles involve interaction with visitors and callers, a Switchboard primarily handles incoming calls and directs them efficiently, often in larger organizations or call centers. A Receptionist focuses on greeting visitors, managing appointments, and performing administrative duties at the front desk. Understanding these differences helps organizations assign the right responsibilities and candidates to each role.

Did switchboard operators make good money?

Switchboard operators historically earned wages that varied by location and era, with median pay often comparable to other administrative roles. In recent years, the role has become less common due to technological advances, and pay rates have generally declined or become obsolete. Compensation depended on experience, employer, and the complexity of the switchboard system used.

Is it hard to be a switchboard operator?

Being a switchboard operator involves handling multiple phone lines, often requiring good communication skills, attention to detail, and the ability to work in a fast-paced environment. The job can be physically and mentally demanding, especially during busy periods, but it generally requires basic technical knowledge and customer service skills.

What are popular job titles related to Switchboard jobs in Texas?

For Switchboard jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Switchboard jobs in Texas look for?

The top searched job categories for Switchboard jobs in Texas are:

What cities in Texas are hiring for Switchboard jobs?

Cities in Texas with the most Switchboard job openings:

Switchboard jobs near you
Infographic showing various Switchboard job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 100% Physical job distribution, with an average salary of $32,460 per year, or $15.6 per hour.

Houston Switchboard Operator (Full Time 11pm-7am)

Innovation At Work

Houston, TX • On-site

$14.25 - $18.25/hr

Full-time

Re-posted 7 days ago

Job description

PRIMARY LOCATION:
The Place of Performance is at Michael E. DeBakey VA Medical Center, 2002 Holcombe Blvd, Houston, TX 77030
CITIZENSHIP REQUIREMENT: US Citizenship
EDUCATION AND QUALIFICATIONS:
High School Diploma or equivalent
MINIMUM REQUIRED SKILLS/EXPERIENCE:
• Must have with at least three years of telephone switchboard operating experience, of which one year involved substantial responsibility for placing a variety of special calls (e.g., conference calls, long distance calls, and local calls) over varied circuits or routings
• Capable of placing various types of calls and performing operator services that require familiarity with large, multi-division organizational units.
• Must effectively deal with individuals from diverse backgrounds and work under pressure
Requirements
POSITION OVERVIEW
• Operators should assume the responsibility for placing a variety of special calls (e.g., conference calls, long distance calls, and local calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization
• shall have the ability to meet and deal with people from a variety of backgrounds, with varying levels of understanding, work under pressure and stressful conditions, and adapt to changing working conditions.
• Answer all incoming calls using the MEDVAMC Standard Greeting in a polite, efficient, and friendly manner, even during heavy workload or crises.
• Provide general information such as visiting hours and directions to the Medical Center.
• Operate emergency call and alarm systems, including Code Blue, fire, disaster, Code Green, Code Brown, and other urgent notifications.
• Use audio, radio, and digital paging systems, and maintain relevant records.
• Respond to patient and employee locator inquiries using computer terminals and published rosters.
• Operate the public address and radio paging systems as required, particularly during emergencies.
• Handle threatening or suicidal calls calmly and professionally, follow suicide prevention protocols, and notify proper authorities.
• Maintain up-to-date on-call personnel and essential staff schedules.
• Utilize two-way radios to communicate with Police and provide assistance during emergencies.
• Maintain workspace security and prevent unauthorized access.
• Adhere to ADP and Privacy Act guidelines for securing printed and electronic data.
• Assist with placing commercial and FTS (Federal Telecommunication System) calls.
• Report telephone equipment malfunctions and log service complaints.
• Document and record long-distance/toll calls and emergency responses.
• Use paging and overhead systems to support Medical Center operations.

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