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Switchboard Jobs in Kentucky (NOW HIRING)

PBX/switchboard operation training preferred. Typing and general office/computer training preferred. Basic computer skillsrequired. No licensure, certification, registration, or life support ...

PBX/switchboard operation training preferred. Typing and general office/computer training preferred. Basic computer skillsrequired. No licensure, certification, registration, or life support ...

Summary The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical staff across the hospital. The ...

Summary PBX Operator Full-Time, Nights The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical ...

Switchboard Operators play a vital role in ensuringtimely,accurate, and courteous communication, often serving as the first point of contact for individuals reaching the hospital. The department is ...

ACIC Receptionist

Scottsville, KY

$12.25 - $16.25/hr

Operate a telephone switchboard at District or school-site office; perform receptionist, clerical and mail distribution duties; provide routine information to the public; perform receptionist duties ...

Summary The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical staff across the hospital. The ...

ACIC Receptionist

Scottsville, KY · On-site

$12.25 - $16.25/hr

Operate a telephone switchboard at District or school-site office; perform receptionist, clerical and mail distribution duties; provide routine information to the public; perform receptionist duties ...

Summary The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical staff across the hospital. The ...

Summary The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical staff across the hospital. The ...

Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. * Monitor alarms and emergency telephones in the switchboard and communicate necessary ...

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Showing results 1-20

Switchboard information

See Kentucky salary details

$7

$14

$21

How much do switchboard jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for switchboard in Kentucky is $14.55, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.87 per hour, depending on experience, location, and employer.

What is a switchboard operator?

A switchboard operator is a professional responsible for managing telephone communications within an organization or facility. They operate a switchboard or telephone console to route incoming, outgoing, and interoffice calls, providing information and connecting callers to the appropriate departments or individuals. In addition to handling calls, switchboard operators may also perform administrative tasks such as taking messages, paging staff, and maintaining call logs. This role requires excellent communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need strong verbal communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with telephone systems, computer-based switchboards, and customer relationship management (CRM) software is often required. Excellent interpersonal skills, patience, and the ability to multitask under pressure make someone stand out in this position. These abilities ensure efficient call routing, positive caller experiences, and smooth operation of organizational communications.

What are some typical challenges faced by switchboard operators, and how can they be managed effectively?

Switchboard operators often handle a high volume of calls, which can be challenging during peak hours or emergencies. Staying organized, maintaining a calm demeanor, and using efficient note-taking methods can help manage these demands. Operators must also quickly route calls to the correct departments, so strong attention to detail and clear communication skills are essential. Building familiarity with the organization's structure and regularly updating contact information can further streamline the process and reduce errors.

What is the difference between Switchboard vs Receptionist?

AspectSwitchboardReceptionist
Primary RoleManages incoming calls and directs them to appropriate departments or personnelGreets visitors, manages front desk, and handles general administrative tasks
Work EnvironmentCall centers, corporate offices, hospitalsOffice reception areas, corporate front desks
Required SkillsExcellent communication, multitasking, basic technical skillsCustomer service, communication, organizational skills
Common CertificationsNone typically required, but communication or switchboard training can helpCustomer service certifications or administrative training

While both roles involve interaction with visitors and callers, a Switchboard primarily handles incoming calls and directs them efficiently, often in larger organizations or call centers. A Receptionist focuses on greeting visitors, managing appointments, and performing administrative duties at the front desk. Understanding these differences helps organizations assign the right responsibilities and candidates to each role.

Did switchboard operators make good money?

Switchboard operators historically earned wages that varied by location and era, with median pay often comparable to other administrative roles. In recent years, the role has become less common due to technological advances, and pay rates have generally declined or become obsolete. Compensation depended on experience, employer, and the complexity of the switchboard system used.

Is it hard to be a switchboard operator?

Being a switchboard operator involves handling multiple phone lines, often requiring good communication skills, attention to detail, and the ability to work in a fast-paced environment. The job can be physically and mentally demanding, especially during busy periods, but it generally requires basic technical knowledge and customer service skills.

What cities in Kentucky are hiring for Switchboard jobs?

Cities in Kentucky with the most Switchboard job openings:

Infographic showing various Switchboard job openings in Kentucky as of August 2026, with employment types broken down into 71% Full Time, 24% Part Time, and 5% Nights. Highlights an 100% In-person job distribution, with an average salary of $30,260 per year, or $14.5 per hour.

Switchboard Operator

Baptist Health

Corbin, KY • On-site

$7.25/hr

Full-time, Per diem

Medical, Retirement

Posted 12 days ago


Baptist Health South Florida rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

1st of 24 rated health and beauty retailers


Job description

Experience Required

1 - 20 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Summary

Job Description:

PBX SwitchboardOperator

PRNFirstShift

BHCOR-PBX (Switchboard)I Corbin, KY

The BPX unit serves as thehospital'scentral communications hub, responsible for managing all incoming and outgoing calls, paging systems, and emergency communication services 24 hours a day.

Primarily responsible for answering and routing all incoming calls. Maintains current knowledge of all Codeprocedures, including Code 1, disaster, fire, bomb, and electrical alerts. Responds promptly and appropriatelyto all alarms andis responsible foroverhead paging. Requires the ability to consistently manage multiple taskssimultaneously whileoperatingmultiple computer screens. Functions as the information desk for theorganization. Consistentlymonitorsand adheres to safety responsibilities and initiatives. Demonstrates anongoing commitment to the mission, vision, and values of Baptist Health.

Description:

Answer and route incoming calls professionally and provideaccurateinformation to callers.

Receive, document, and route messages to providers and staff, ensuringtimelyfollow-up.

Respond to and coordinate emergency codes, alarms, and overhead paging activities.

Operateswitchboard, communication, and information systems while managing multiple tasks.

Process and route work orders and service requests accurately and efficiently.

Maintain knowledge of emergency procedures, safety protocols, and compliance requirements.

Support Baptist Health's mission, values, culture of safety, and customer service standards.

Complete required training and adhere to organizational policies and regulatory requirements.

Requirements:

High School Diploma or GEDrequired.

No prior experiencerequired; one year of related switchboard, customer service, or communications experience preferred.

PBX/switchboard operation training preferred.

Typing and general office/computer training preferred.

Basic computer skillsrequired.

No licensure, certification, registration, or life support certificationrequired.

Benefits: PRN (As Needed)

Preventive Plan

Retirement Plans

FlimpDecisions -FlimpDecisions will help you pick the best value planoptiongiven your expected medical needs. The proprietary algorithm provides a personalized financial analysis and recommendation, considering both premium and expected out-of-pocket cost (copays, etc.), as well as other important plan features.

Work Experience

Education

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

"EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to r ace, color, national origin, gender, s exual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056."

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

R26103453


What Baptist Health South Florida employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Baptist Health South Florida logo

About Baptist Health South Florida

Sourced by ZipRecruiter

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US