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Switchboard Jobs in Connecticut (NOW HIRING)

Middlesex Health System

Switchboard Operator

Middletown, CT · On-site

$15.25 - $19.25/hr

Switchboard Operator * Department: Switchboard * Hours: per diem Position Summary Today's Smarter Choice for Care... Middlesex Health is an independent award winning organization. At Middlesex Health ...

The Millennium Group

Switchboard Operator

Hartford, CT · On-site

$16 - $17.50/hr

Under the direct supervision of the Supervisor/ Manager the switchboard operator is responsible for answering all incoming calls and forwarding to the correct office or employee. Also assisting in ...

The Millennium Group

Switchboard Operator

Hartford, CT · On-site

$16 - $17.50/hr

Under the direct supervision of the Supervisor/ Manager the switchboard operator is responsible for answering all incoming calls and forwarding to the correct office or employee. Also assisting in ...

New Country Motor Cars

Cashier/Receptionist

Hartford, CT · On-site

$15.25 - $18.25/hr

Operate busy switchboard & communicate efficiently with all customer & internal teams * Collecting payment for both service and parts customers * Greeting customers upon arrival and exit

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Switchboard information

See Connecticut salary details

$8

$15

$23

How much do switchboard jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for switchboard in Connecticut is $15.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What is a switchboard operator?

A switchboard operator is a professional responsible for managing telephone communications within an organization or facility. They operate a switchboard or telephone console to route incoming, outgoing, and interoffice calls, providing information and connecting callers to the appropriate departments or individuals. In addition to handling calls, switchboard operators may also perform administrative tasks such as taking messages, paging staff, and maintaining call logs. This role requires excellent communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need strong verbal communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with telephone systems, computer-based switchboards, and customer relationship management (CRM) software is often required. Excellent interpersonal skills, patience, and the ability to multitask under pressure make someone stand out in this position. These abilities ensure efficient call routing, positive caller experiences, and smooth operation of organizational communications.

What are some typical challenges faced by switchboard operators, and how can they be managed effectively?

Switchboard operators often handle a high volume of calls, which can be challenging during peak hours or emergencies. Staying organized, maintaining a calm demeanor, and using efficient note-taking methods can help manage these demands. Operators must also quickly route calls to the correct departments, so strong attention to detail and clear communication skills are essential. Building familiarity with the organization's structure and regularly updating contact information can further streamline the process and reduce errors.

What is the difference between Switchboard vs Receptionist?

AspectSwitchboardReceptionist
Primary RoleManages incoming calls and directs them to appropriate departments or personnelGreets visitors, manages front desk, and handles general administrative tasks
Work EnvironmentCall centers, corporate offices, hospitalsOffice reception areas, corporate front desks
Required SkillsExcellent communication, multitasking, basic technical skillsCustomer service, communication, organizational skills
Common CertificationsNone typically required, but communication or switchboard training can helpCustomer service certifications or administrative training

While both roles involve interaction with visitors and callers, a Switchboard primarily handles incoming calls and directs them efficiently, often in larger organizations or call centers. A Receptionist focuses on greeting visitors, managing appointments, and performing administrative duties at the front desk. Understanding these differences helps organizations assign the right responsibilities and candidates to each role.

Did switchboard operators make good money?

Switchboard operators historically earned wages that varied by location and era, with median pay often comparable to other administrative roles. In recent years, the role has become less common due to technological advances, and pay rates have generally declined or become obsolete. Compensation depended on experience, employer, and the complexity of the switchboard system used.

Is it hard to be a switchboard operator?

Being a switchboard operator involves handling multiple phone lines, often requiring good communication skills, attention to detail, and the ability to work in a fast-paced environment. The job can be physically and mentally demanding, especially during busy periods, but it generally requires basic technical knowledge and customer service skills.

What are popular job titles related to Switchboard jobs in Connecticut?

For Switchboard jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Switchboard jobs in Connecticut look for?

The top searched job categories for Switchboard jobs in Connecticut are:

What cities in Connecticut are hiring for Switchboard jobs?

Cities in Connecticut with the most Switchboard job openings:

Switchboard jobs near you
Infographic showing various Switchboard job openings in Connecticut as of August 2026, with employment types broken down into 4% As Needed, 79% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,144 per year, or $15.9 per hour.

Switchboard Operator

Middlesex Health System

Middletown, CT • On-site

$15.25 - $19.25/hr

Per diem

Re-posted 15 days ago

Job description

Switchboard Operator
  • Department: Switchboard
  • Hours: per diem

Position Summary
Today's Smarter Choice for Care...
Middlesex Health is an independent award winning organization. At Middlesex Health, we have a unique combination of award-winning talent, world-class technology and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.
Position Summary:
The Switchboard Operator is a front-line position requiring exceptional customer service and telephone etiquette skills to ensure that consistent, quality service is being delivered every time. This position functions in accordance with established policies, procedures and hospital standards.
Key Responsibilities:
  • Accurately utilize the features of the switchboard consoles, headsets, telephones and other related equipment
  • Answer all calls and respond to requests in a timely, professional and accurate manner
  • Utilize computer technology to initiate both numeric and alpha pages for routine and emergency situations and record all emergency codes in accordance with established policies
  • Monitor alarms located in the switchboard and notify appropriate personnel as required
  • Respond quickly and accurately to STAT and other emergency situations
  • Maintain confidentiality, security and integrity of patient and organizational data
  • Ensure release of information is consistent with privacy policies
  • Performs other duties as assigned by department management

Minimum Qualifications:
  • High School Diploma or equivalent
  • Demonstrated telephonic customer service experience, preferably in healthcare, is required
  • Previous switchboard experience is preferred
  • Excellent listening, verbal and written communication skills
  • Accurate data entry and basic typing skills

Per Diem: Based on availability; will be scheduled into shifts in advance
Middlesex Health
Based in Middletown, Connecticut, Middlesex Health, a member of the Mayo Clinic Care Network, includes Middlesex Hospital, a not-for-profit magnet hospital with 275 beds, and two Middlesex Health Cancer Center locations. It also features three emergency departments and two urgent care centers, along with many other programs and services. Middlesex Health's network of primary care physicians, medical and surgical specialists, and other employees work to meet the needs of the Middlesex County and Connecticut shoreline communities.
Using innovative technology, Middlesex Health's vision is to be the clear, first choice for medical care, and its mission is to provide the safest, highest-quality care and best experience possible.

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