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Switchboard Operators Jobs in Washington (NOW HIRING)

Watch Operator - Intermediate Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

Cashier

Alexandria, VA · On-site

$11.50 - $15.50/hr

Switchboard operating * Ability to handle multiple tasks at once REQUIREMENTS: * Computer Skills must be A+-proficiency in Excel and customer database interfaces. * Superior customer service skills

Cashier

Alexandria, VA · On-site

$11.50 - $15.50/hr

Switchboard operating * Ability to handle multiple tasks at once REQUIREMENTS: * Computer Skills must be A+-proficiency in Excel and customer database interfaces. * Superior customer service skills

Cashier

Alexandria, VA · On-site

$11.50 - $15.50/hr

Switchboard operating * Ability to handle multiple tasks at once REQUIREMENTS: * Computer Skills must be A+-proficiency in Excel and customer database interfaces. * Superior customer service skills

Cashier

Alexandria, VA

$12.50 - $17/hr

Switchboard operating * Ability to handle multiple tasks at once REQUIREMENTS: * Computer Skills must be A+-proficiency in Excel and customer database interfaces. * Superior customer service skills

Apply Early

Watch Operator - Intermediate Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

Cashier

Alexandria, VA · On-site

$11.50 - $15.50/hr

Switchboard operating * Ability to handle multiple tasks at once REQUIREMENTS: * Computer Skills must be A+-proficiency in Excel and customer database interfaces. * Superior customer service skills

Be Seen First

Essential Responsibilities Staff Supervision & Operations · Supervise and schedule Access Control Officers and Switchboard Operators to ensure continuous campus coverage · Recruit, train, and ...

Cashier

Falls Church, VA · On-site

$12.50 - $17/hr

Switchboard operating * Ability to handle multiple tasks at once REQUIREMENTS: * Computer Skills must be A+-proficiency in Excel and customer database interfaces. * Superior customer service skills

Cashier

Falls Church, VA

$12.50 - $17/hr

Switchboard operating * Ability to handle multiple tasks at once REQUIREMENTS: * Computer Skills must be A+-proficiency in Excel and customer database interfaces. * Superior customer service skills

Cashier

Falls Church, VA · On-site

$12.50 - $17/hr

Switchboard operating * Ability to handle multiple tasks at once REQUIREMENTS: * Computer Skills must be A+-proficiency in Excel and customer database interfaces. * Superior customer service skills

Cashier

Falls Church, VA · On-site

$12.50 - $17/hr

Switchboard operating * Ability to handle multiple tasks at once REQUIREMENTS: * Computer Skills must be A+-proficiency in Excel and customer database interfaces. * Superior customer service skills

Cashier

Falls Church, VA

$12.50 - $17/hr

Switchboard operating * Ability to handle multiple tasks at once REQUIREMENTS: * Computer Skills must be A+-proficiency in Excel and customer database interfaces. * Superior customer service skills

Apply Early

Communications Operator

Washington, DC · On-site

$18 - $29.74/hr

About the Job General Summary of Position Operates hospital switchboard provides visitors and callers appropriate routine information and providing telephone communication service regarding the ...

We are seeking dedicated Call Center Operators to support emergency communication services for the ... Telephony or switchboard experience * Experience in a medical or emergency call center environment

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Switchboard Operators information

See Washington salary details

$10

$18

$27

How much do switchboard operators jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for switchboard operators in Washington is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.67 per hour, depending on experience, location, and employer.

How much do switchboard operators make?

Switchboard operators typically earn a median annual wage of around $30,000 to $40,000, depending on experience and location. The job often requires good communication skills and familiarity with telephone systems, with some positions offering shift work or on-call hours.

What is the difference between Switchboard Operators vs Receptionists?

AspectSwitchboard OperatorsReceptionists
CredentialsMinimal; often basic communication skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, office buildings, hospitalsFront desk, office reception areas, clinics
Employer & Industry UsageTelecommunications, healthcare, corporate officesCorporate, healthcare, hospitality, educational institutions
Primary DutiesOperate switchboards, direct calls, relay messagesGreet visitors, answer phones, manage appointments

While both roles involve communication and customer interaction, Switchboard Operators primarily handle call routing and switchboard operations, whereas Receptionists focus on greeting visitors and managing front desk activities. Both roles are essential in office environments but serve different functions within communication and customer service.

What are the key skills and qualifications needed to thrive as a Switchboard Operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line telephone systems, call routing technology, and office software like Microsoft Outlook is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient call management, professional interactions, and seamless information flow within an organization.

What are some common challenges faced by switchboard operators, and how can they be effectively managed?

Switchboard operators often encounter challenges such as managing high call volumes during peak periods, accurately transferring calls under pressure, and addressing callers who may be upset or in a hurry. Effective time management, clear communication, and staying calm under stress are key to handling these situations. Many organizations provide training to help operators develop these skills, and support from experienced team members can also be invaluable. Building familiarity with the organization's departments and frequently used extensions can further streamline call handling and improve overall efficiency.

What are switchboard operators?

Switchboard operators are professionals who manage incoming and outgoing telephone calls for organizations. They operate telephone switchboards or consoles to connect callers to the appropriate department or individual, take messages, and provide information to callers. In addition to handling calls, switchboard operators may also perform administrative tasks such as maintaining directories, scheduling appointments, and assisting with other clerical duties. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently. Switchboard operators often serve as the first point of contact for an organization, making professionalism and a courteous manner essential.

What exactly does a switchboard operator do?

A switchboard operator manages telephone exchanges by connecting calls manually or electronically, often using a switchboard or console. They answer incoming calls, direct callers to the appropriate departments or individuals, and may handle administrative tasks related to communication systems. Strong communication skills and familiarity with telephone equipment are essential for this role.

Did switchboard operators make good money?

Switchboard operators historically earned wages that varied based on experience, location, and the employer, with many earning around minimum wage to moderate salaries. The role often required good communication skills and the ability to handle multiple lines, but pay generally declined as technology replaced manual switchboards. Today, the profession is largely obsolete, and salaries are no longer relevant for current job prospects.

Are switchboard operators still a thing?

Switchboard operators were once essential for connecting calls manually in telephone exchanges, but their role has largely been replaced by automated switching systems and digital technology. Today, the job is rare and typically found only in specialized or historical contexts, with most communication handled by automated systems or virtual operators. Some positions may still exist in niche environments or for legacy systems, but they are uncommon.
What are popular job titles related to Switchboard Operators jobs in Washington? For Switchboard Operators jobs in Washington, the most frequently searched job titles are:
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What cities in Washington are hiring for Switchboard Operators jobs? Cities in Washington with the most Switchboard Operators job openings:
Infographic showing various Switchboard Operators job openings in Washington as of June 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,461 per year, or $19 per hour.
Watch Operator - Intermediate

Watch Operator - Intermediate

KBR

Springfield, VA

$125K - $153K/yr

Full-time

Posted 8 days ago


KBR rating

8.3

Company rating: 8.3 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

97th of 357 rated engineering


Job description

Title:

Watch Operator - Intermediate

Belong. Connect. Grow. with KBR!

KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.

Why Join Us?

  • Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
  • Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
  • Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

This is a contingent position based upon contract award

KBR is seeking an Intermediate level Watch Operator that will be responsible for overseeing real-time monitoring and operational support for mission-critical systems in a 24/7 environment. This role involves advanced analysis of operational data, proactive identification of potential issues, and coordination of incident response activities. The specialist will ensure accurate reporting, maintain operational continuity, and provide guidance to junior team members during complex events. Strong problem-solving skills and the ability to manage multiple priorities under pressure are essential.

This position offers the opportunity to lead operational improvements and contribute to the resilience and security of enterprise systems. This role is performed full-time on site at a government facility and is contingent upon contract award.

Primary Responsibilities:

  • Monitor and analyze operational systems, dashboards, and alerts to ensure continuous availability and performance.
  • Identify, investigate, and escalate anomalies, outages, or security incidents according to established protocols.
  • Lead incident triage and coordinate with technical teams for timely resolution of complex issues.
  • Maintain accurate documentation of events, actions taken, and system status updates.
  • Provide situational awareness reports and briefings to leadership during operational events.
  • Mentor and assist junior watch specialists in troubleshooting and escalation procedures.
  • Participate in shift handovers and ensure continuity of operations across watch teams.
  • Contribute to the development and refinement of standard operating procedures and best practices.
  • Operate within a 24/7 shift schedule, including nights, weekends, and holidays

Required Qualifications:

  • Education & Experience: Master's degree and 7 years of relevant experience with demonstrated expertise; OR Bachelor's degree and 8 years of relevant experience with demonstrated expertise; OR No degree and 10 years of relevant experience with demonstrated expertise.
  • Experience with operational monitoring tools, dashboards, and incident management systems.
  • Proven ability to manage and resolve complex operational issues in a high-pressure environment.
  • Familiarity with incident response frameworks and escalation procedures.
  • Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with adjudicated polygraph

Preferred Qualifications:

  • Prior experience in a leadership role within a Network Operations Center (NOC), Security Operations Center (SOC), or similar watch floor environment.
  • Advanced knowledge of IT infrastructure components (servers, networks, cloud services) and their operational dependencies.
  • Exposure to cybersecurity principles and practices in a mission-critical operational setting

Basic Compensation:

$125,500 - $153,400

This range is for the Virginia area only

The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.

Additional Compensation:

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.

Ready to Make a Difference?

If you're excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.

Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.


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About KBR

Sourced by ZipRecruiter

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1998