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Switchboard Operator Jobs in Worcester, MA (NOW HIRING)

FMC Ice Sports

Facility Operator

Worcester, MA · On-site

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

FACILITY MANAGEMENT CORP

Facility Operator

Natick, MA · On-site

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

FMC Ice Sports

Facility Operator

Auburn, MA

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

IPG Photonics

Operator I

Oxford, MA · On-site

$17.49 - $23.18/hr

As a process operator at IPG, you will join the team responsible for producing our world-class semiconductor lasers in a class 1000 clean room. You will have the opportunity to receive training from ...

FMC Ice Sports

Facility Operator

Marlborough, MA · On-site

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

FMC Ice Sports

Facility Operator

Hopedale, MA

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

FACILITY MANAGEMENT CORP

Facility Operator

Hopedale, MA · On-site

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

FMC Ice Sports

Facility Operator

Franklin, MA · On-site

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

FACILITY MANAGEMENT CORP

Facility Operator

Worcester, MA · On-site

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

FACILITY MANAGEMENT CORP

Facility Operator

Auburn, MA · On-site

$18 - $20/hr

The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility ...

Adecco

Operator I

Clinton, MA · On-site

$16.34/hr

Operator I - Clinton, MA Partnerships between Adecco and our local Customers always give great benefits! While working as an Operator I for Adecco at our local Customer, you will earn starting at $16 ...

Babson College

Rink Operator

Wellesley, MA · On-site

$20/hr

The Rink Operator is responsible for ice maintenance and assisting with facility operations including general maintenance and customer service. Primarily responsible for safe operation of the Zamboni ...

Babson College

Rink Operator

Wellesley, MA

$20/hr

The Rink Operator is responsible for ice maintenance and assisting with facility operations including general maintenance and customer service. Primarily responsible for safe operation of the Zamboni ...

Babson College

Rink Operator

Wellesley, MA · On-site

$20/hr

The Rink Operator is responsible for ice maintenance and assisting with facility operations including general maintenance and customer service. Primarily responsible for safe operation of the Zamboni ...

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Showing results 21-40

All JobsSwitchboard Operator JobsSwitchboard Operator Jobs in Worcester, MA

Switchboard Operator information

See Worcester, MA salary details

$8

$16

$24

How much do switchboard operator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for switchboard operator in Worcester, MA is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

What does a switchboard operator do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a switchboard operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.
More about Switchboard Operator jobs

What are the most commonly searched types of Switchboard Operator jobs in Worcester, MA?

The most popular types of Switchboard Operator jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Switchboard Operator jobs?

Cities near Worcester, MA with the most Switchboard Operator job openings:

Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in Worcester, MA as of August 2026, with employment types broken down into 49% Full Time, 49% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $34,765 per year, or $16.7 per hour.

Facility Operator

Facility Management Corporation

Marlborough, MA • On-site

$20/hr

Part-time

Re-posted 3 days ago

Job description

Job Type
Part-time
Description
Facility Management Corporation, known as "FMC Ice Sports" was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice skating arenas across the state of Massachusetts in long-term partnership agreements with the Commonwealth and various municipalities as well as educational institutions.
The Facility Operator is responsible for maintaining FMC facilities in order to ensure clean, safe and healthy facilities are available. Routine maintenance and janitorial functions of the facility while it is open to the public, is required. Responsible for driving/operating ice resurfacer. The Facility Operator reports directly to the Arena Manager and/or Facility Supervisor and will work alone and with other positions as required by the facility activities schedule. Work schedule will include nights, weekends and some holidays as necessary to meet the needs of our patrons and to complete job responsibilities.
No prior experience in an ice rink or ice sports required. We will train.
Responsibilities include:
  • Maintain and secure facility.
  • Make and maintain ice surface and maintain arena facilities.
  • Ensure facilities are cleaned on a regular basis.
  • Demonstrate total commitment to outstanding customer service for both internal and external customers.

Requirements
Preferred Skills and Qualifications:
  • HS Diploma or GED
  • Must be at least 21 years of age and have a valid Driver's License.
  • Must be a self-starter with ability to analyze situations and develop solutions to problems with minimal supervision.
  • Ability to communicate effectively both verbally and in writing, with a variety of individuals and groups, interested in recreational matters, representing different interests.
  • Must possess strong organizational skills with the ability to prioritize multiple tasks, and manage time effectively.
  • Flexibility to work varying hours especially as seasons and service needs change.

Compensation: Training rate $18 per hour. Rate will increase to $20 per hour upon completion of training, nonnegotiable. Compensation model to include discretionary bonus and annual reviews. Will be discussed at time of offer.
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer.

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