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PerkinElmer

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Raleigh, NC · Remote

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The Vice President, Client Solutions (VP, CS) is a senior executive responsible for driving ... services context. * Technology Proficiency : Experience with CRM/PSA platforms, data visualization ...

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Vice President, Resident Empowerment

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Senior Vice President, Resident Empowerment & Choice Neighborhoods Pay Grade: S Target Salary: $133 ... Oversee budget management for assigned service areas, ensuring responsible and strategic use of ...

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As of Sep 10, 2026, the average yearly pay for svp customer service group manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Svp Customer Service Group Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Senior Vice President, Development Data, Operations, and Technology

New York, NY • On-site

Planned Parenthood Federation of America
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Planned Parenthood Federation of Americaexternal

$260K - $310K/yr

Full-time

Re-posted 11 days ago

Planned Parenthood rating

7.8

Company rating: 7.8 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

111th of 898 rated healthcare providers

Job description

Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education.
Planned Parenthood organizations serve all people with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates, which operate non-profit health centers
across the U.S. PPFA also works to educate the public on and advocate for issues of sexual and reproductive health. Formed as the advocacy arm of Planned Parenthood Federation of America, Planned Parenthood Action Fund is a separate non-profit membership organization tax-exempt under section 501(c)(4). The Action Fund engages in educational, advocacy, and limited electoral activity, including grassroots organizing, legislative advocacy, and voter education in furtherance of the Planned Parenthood mission.

Planned Parenthood Federation of America and Planned Parenthood Action Fund seek a dynamic and data-driven Senior Vice President of Development Data, Operations, and Technology (SVP). As a core member of Development’s Senior Leadership team, the SVP reports to Chief Development Officer (CDO) Leora Hanser in the Development division of PPFA. This role is the backbone of Planned Parenthood’s philanthropic efforts, ensuring that the infrastructure supporting PPFA’s fundraising is robust, efficient, scalable, and best-in-class. The SVP provides the strategic roadmap for the foundational systems, data architecture, and insights that empower fundraising strategy and builds a cohesive development operations function in service of the National Office and Federation fundraising goals. 
 
The SVP is a newly created role reflecting the prioritization of development data, operations, and technology as a suite of strategic functions – above and beyond process alone – to drive decision-making and optimize fundraising. They have accountability for the following: development technology strategy, development data governance, CRM administration and optimization, fundraising analytics and business intelligence, prospect research and prospect management, revenue operations and gift processing, development reporting, development technology vendor strategy, and the development systems roadmap and investment priorities. The SVP leads a team of approximately 62 professionals. This leader will join Planned Parenthood as it reimagines its development program and consolidates operations and technology functions – once dispersed across multiple fundraising channels – within the National Office. Desired outcomes include improved data quality and governance, increased fundraising efficiency, improved reporting timeliness, reduced manual processing, increased fundraiser adoption of tools, improved donor retention and conversion insights, and strong service-level performance. The SVP is a key thought partner to the CDO in enhancing Planned Parenthood’s philanthropic impact, ensuring that data-informed strategies are leveraged for all fundraising channels.
 
Planned Parenthood raised approximately $390M from all sources during FY26.
Purpose:
  • Provides strategic leadership for all the technical and data strategy functions that are foundational to the ability of PPFA multi-channel marketing and philanthropy functions to innovate, scale, and grow fundraising capabilities.
  • Directs the creation of cutting-edge operational solutions and data-forward practices that position Development as a leader in operational excellence within and outside Planned Parenthood.
  • Unifies all development technical and data operations functions into a cohesive, and high-impact division that scales with the organization’s ambitions.
  • Provides data-strategy and analytics support to the Philanthropy and Federation Fundraising verticals, as well as the overall divisional strategy.
  • In collaboration with the Philanthropy and Federation verticals, leads the enterprise-wide donor data strategy, ensuring that advanced analytics and business intelligence directly inform fundraising, resource allocation, and organizational growth.
  • Establishes and maintains enterprise fundraising data governance policies, standards, and stewardship practices that ensure data quality, consistency, security, and compliance across PPFA and affiliate fundraising activities.
  • Builds a culture of exceptional service delivery to fundraising strategists within the Federation and Philanthropy verticals, as well as to affiliate partners, to ensure the timely, accurate, and donor centric execution of fundraising campaigns and data operations at scale within the National office and across the Federation.
  • As a member of the Senior Development Leadership Team (SDLT), the SVP influences strategic decisions across Development, in service of a unified Development strategy and models PPFA’s values in leading the division.
Engagement:
  • Partners with the COO, CFO, General Counsel, CIO, and other leaders to ensure concurrence with interdivisional priorities and operational effectiveness in fundraising technical and data practices.
  • Serves as the primary point of contact and bridge between Development and key corporate functions, including Finance, Office of the General Counsel (OGC), and IT.
  • Leads with deep empathy and a proven track record of modernizing fundraising operations for greater impact, and leading changes in business processes and workflow.
  • Develops Federation-wide strategies, standards, and service models that support data sharing, reporting consistency, and technology enablement across independently governed affiliate organizations.
  • The SVP must be an expert in internal partnership, working closely with peer vertical leaders to ensure that operational workflows empower fundraising success.
  • Motivates and champions their team to explore innovative approaches to challenges experienced in the Philanthropy sector.
Delivery:
  • Drives strategic vision and direction for all fundraising technical and data operations functions.
  • Leads the recruitment, development, and retention of a diverse team of professionals, fostering an environment of innovation, engagement, and sustained excellence.
  • Partners with executive leadership to advance a culture that embraces change, fosters teamwork, and prioritizes belonging, ensuring the team is equipped to grow, innovate, and pivot.
  • Leads the department through complex transitions, including system migrations, process re-engineering, and data-informed decision-making.
  • Upholds and evolves technical and data operational standards within the division by ensuring accountability and consistent service delivery levels for internal and external stakeholders.
  • Identifies and reduces workflow and technical bottlenecks in the donor lifecycle, from prospect research and gift intake to gifts acknowledgement and reporting.
  • Leads the enterprise-wide donor data strategy.
  • Leads an innovative approach to fundraising technology, with a focus on staying ahead of industry trends to ensure PPFA utilizes state-of-the-art tools for donor engagement; evaluates and deploys emerging technologies, including artificial intelligence, predictive analytics, and automation solutions, to strengthen donor engagement, operational efficiency, and fundraising performance.
  • Strategically direct departmental budgets and investments in technology, ensuring that resource allocation is directly tied to long-term revenue projections; responsible for technology contracts, vendor management, procurement strategy, software evaluation, and build-versus-buy decisions.
  • Serves as a key voice in the National Office leadership, and contributes to the overall Development division strategy, in partnership with peers, by developing reporting and analytics resources that support fundraising strategy and inform revenue projections and resource allocation.
  • Performs other duties as assigned.
Candidate Profile

PPFA will consider a broad range of backgrounds. The ideal candidate will align with the following qualifications:

  • A deep commitment to Planned Parenthood’s mission and to an inclusive and equitable work environment.
  • Minimum 20 years of experience in fundraising operations, with at least eight years in a senior leadership role within a large, complex nonprofit; experience working in federated, multi-entity, membership, affiliate, or similarly complex organizational structures strongly preferred.
  • Exceptional ability to translate complex data sets into actionable fundraising strategies and clear executive-level reporting.
  • Leadership experience in master data management, data governance, data operations, data privacy and compliance reporting.
  • Deep expertise in complex marketing or fundraising technical stacks, including the following: CRM systems (e.g., Salesforce), data warehouses, customer data platforms, digital marketing platforms, business intelligence tools, payment processors, and the integration of third-party fundraising platforms.
  • Strong ability to build alliances with peer leaders and navigate the needs of business units like finance and legal.
  • Proven track record of managing large-scale organizational change and process improvement initiatives; experience leading enterprise system implementations, CRM transformations, data modernization initiatives, and organizational redesign efforts.
  • A ‘systems thinker’ with a relentless focus on streamlining workflows and establishing rigorous operational standards.
  • A commitment to providing exceptional internal service delivery, viewing the Development Data Operations and Technology team as partners in the success of the frontline fundraisers.
  • A proven track record of leading with empathy when leading change, while navigating challenging or high-pressure organizational dynamics.
  • Ability to lead a diverse team of passionate fundraising operations professionals and developing talent.
  • Bachelor's degree required; advanced degree in business, information systems, or nonprofit management preferred.
Application Process

Inquiries, nominations, and applications (current resumes and cover letters) may be submitted via the following link or directed to one or more members of the search team.

https://talent-profile.dsgco.com/search/v2/23280

Gerard F. Cattie, Jr. (he/him)
Global Managing Partner and Practice Founder
DSG Fundraising & Advancement
gerard.cattie@dsgco.com \u007C 212.542.2587

Beth Reeves (she/her)
Vice President and Senior Search Associate
DSG Fundraising & Advancement
beth.reeves@dsgco.com \u007C 212.542.2584

Manuel A. Gongon, Jr. (he/him)
Vice President and Senior Search Associate
DSG Fundraising & Advancement
manuel.gongon@dsgco.com \u007C 215.837.7854

Tammy Schillin (she/her)
Director, Search Process and Strategy
DSG Fundraising & Advancement
tammy.schillin@dsgco.com \u007C 212.542.2579

Travel: 10% - 20% (Primarily for internal retreats/meetings)

The Planned Parenthood cultural ethos, "In This Together", reflects our commitment to building a workplace culture that fosters belonging, promotes learning throughout the employee lifecycle, and recognizes individual contributions to our mission.
 
Planned Parenthood Federation of America participates in the E-Verify program. Planned Parenthood Federation of America is an equal employment opportunity employer and is committed to maintaining
a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status,
marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood Federation of America is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation

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