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At Percepta, we bring first-class service across each market we support. As a Customer Purchase Survey Representative, in Asheville, NC, youll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What Youll Be Doing
The Customer Purchase Survey Representative works under the direct supervision of the Customer Operations Supervisor; responsible for providing timely and professional outbound contacts with the clients vehicle owners to remind them of upcoming surveys regarding the purchase of their new vehicle at periodic intervals.Responsible for learning and executing the complete outbound call handling process as well as transferring current issues with the customers vehicle to the Customer Relationship Center (CRC) inbound team. Responsible for meeting expected customer service levels; supports business performance goals of the Asheville Customer Center by promoting professional engagement around the purchase and experience of luxury automotive vehicle owners via telephone.

During a Typical Day, Youll

Promptly processes and execute outbound calls from client provided lead lists.Transfers all inquiries, issues, concerns, or questions to the inbound Customer Relationship Center (CRC) team, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority and speed, to ensure outbound service level metrics are achieved

Communicate professional, grammatically correct information to customer inquiries and concerns regarding the pending survey; educate the customer on survey procedures and expectations

Place outbound calls to customers to appropriately educate the customer regarding importance of the upcoming purchase survey

Understands use of technology, scripts, and product knowledge. Actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner

Act as a point of transfer to the inbound Customer Relationship Center (CRC) team for issues, inquiries, concerns, and questions regarding luxury automotive products

Ensure that all customer contacts are properly logged into the CRCs outbound contact system, to allow for an accurate historical view of customers contacts with the Purchase Survey team; appropriately dispositions outbound call attempts and maintains appropriate number of attempts as required

What You Bring to the Role

Education

High school diploma or GED required

Experience

One (1) year customer service experience preferred

Experience in Customer Service greatly preferred

Skills

Strong written and oral communication skills with all levels of the organization

Strong customer service, interpersonal and relationship-building skills

Strong multi-tasking skills

Strong organizational, time management, planning and problem-solving skills

Strong Team building skills, to work well within a close team environment self-sufficient, resourceful and works well with minimal supervision

Ability to demonstrate a high degree of professionalism

Working knowledge of computers

Experience with Customer Contact systems an asset

Other

Must be able to interact with all internal and external departments and contacts

Must represent Percepta professionally with all clients and external organizations and contacts

What You Can Expect

Hourly pay rate of $15.75

Health/Dental/Vision/Life Insurance

Flexible Spending Account (FSA) and Health Savings Account (HSA)

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs (Percepta College)

Employee Rewards Program (Perci Perks)

About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by themeveryday. As a Percepta team member, you can expect:

Culture of Service to be treated like you are the customer from day one

Teamwork belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions

Respect a team that is accountable, dependable and gives you their full attention

Proactive to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

CareerGrowth lots of learning opportunities for aspiring minds

Diversity be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of e