Day to day, you'll partner with engineering, design, and product to surface patterns from customer feedback, improve internal support tooling, and help shape how we respond to issues at scale. You'll ...
Day to day, you'll partner with engineering, design, and product to surface patterns from customer feedback, improve internal support tooling, and help shape how we respond to issues at scale. You'll ...
Surface patterns from the field and partner with Product and Engineering to improve the platform, integrations, and roadmap • Build the playbook: Create reusable demo assets, trade-specific ...
Surface patterns from the field and partner with Product and Engineering to improve the platform, integrations, and roadmap • Build the playbook: Create reusable demo assets, trade-specific ...
Act as the voice of the customer internally, surfacing patterns that inform product and go-to-market decisions * Collaborate with Account Management on account strategy for shared accounts Risk ...
Act as the voice of the customer internally, surfacing patterns that inform product and go-to-market decisions * Collaborate with Account Management on account strategy for shared accounts Risk ...
Act as the voice of the customer internally, surfacing patterns that inform product and go-to-market decisions * Collaborate with Account Management on account strategy for shared accounts Risk ...
Act as the voice of the customer internally, surfacing patterns that inform product and go-to-market decisions * Collaborate with Account Management on account strategy for shared accounts Risk ...
Act as the voice of the customer internally, surfacing patterns that inform product and go-to-market decisions * Collaborate with Account Management on account strategy for shared accounts Risk ...
Act as the voice of the customer internally, surfacing patterns that inform product and go-to-market decisions * Collaborate with Account Management on account strategy for shared accounts Risk ...
Surface patterns from the field and partner with Product and Engineering to improve the platform, integrations, and roadmap • Build the playbook: Create reusable demo assets, trade-specific ...
Surface patterns from the field and partner with Product and Engineering to improve the platform, integrations, and roadmap • Build the playbook: Create reusable demo assets, trade-specific ...
Surface patterns from the field and partner with Product and Engineering to improve the platform, integrations, and roadmap • Build the playbook: Create reusable demo assets, trade-specific ...
Surface patterns from the field and partner with Product and Engineering to improve the platform, integrations, and roadmap • Build the playbook: Create reusable demo assets, trade-specific ...
Sales Engineer - HVAC
San Francisco, CA · On-site
Surface patterns from the field and partner with Product and Engineering to improve the platform, integrations, and roadmap • Build the playbook: Create reusable demo assets, trade-specific ...
Sales Engineer - HVAC
San Francisco, CA · On-site
Surface patterns from the field and partner with Product and Engineering to improve the platform, integrations, and roadmap • Build the playbook: Create reusable demo assets, trade-specific ...
Account Manager / Account Executive
San Francisco, CA · On-site
$80K - $125K/yr
Document, tag, and surface patterns that feed directly into the AI product. Flag recurring issues and friction points so Product and Engineering can fix them upstream. You Might Be a Fit If... You've ...
Account Manager / Account Executive
San Francisco, CA · On-site
$80K - $125K/yr
Document, tag, and surface patterns that feed directly into the AI product. Flag recurring issues and friction points so Product and Engineering can fix them upstream. You Might Be a Fit If... You've ...
Account Manager / Account Executive
San Francisco, CA · On-site
$80K - $125K/yr
Document, tag, and surface patterns that feed directly into the AI product. Flag recurring issues and friction points so Product and Engineering can fix them upstream. You Might Be a Fit If... You've ...
Quick apply
Apply Early
Account Manager / Account Executive
San Francisco, CA · On-site
$80K - $125K/yr
Document, tag, and surface patterns that feed directly into the AI product. Flag recurring issues and friction points so Product and Engineering can fix them upstream. You Might Be a Fit If... You've ...
Apply Early
Softgoods Product Designer
Los Angeles, CA · On-site
$90K - $105K/yr
Develop seasonal color palettes and surface patterns that align with each brand's creative direction. * Stay current on softgoods trends in baby, nursery, and home categories and bring relevant ...
Quick apply
Apply Early
Softgoods Product Designer
Los Angeles, CA · On-site
$90K - $105K/yr
Develop seasonal color palettes and surface patterns that align with each brand's creative direction. * Stay current on softgoods trends in baby, nursery, and home categories and bring relevant ...
Apply Early
Customer Success Manager
Menlo Park, CA · On-site
$150K - $190K/yr
Partner closely with product and engineering to surface patterns in customer pain, communicate feedback clearly, and help prioritize fixes-without owning the product roadmap. * Manage customer ...
Customer Success Manager
Menlo Park, CA · On-site
$150K - $190K/yr
Partner closely with product and engineering to surface patterns in customer pain, communicate feedback clearly, and help prioritize fixes-without owning the product roadmap. * Manage customer ...
Softgoods Product Designer
Los Angeles, CA · On-site +1
$90K - $105K/yr
Develop seasonal color palettes and surface patterns that align with each brand's creative direction. * Stay current on softgoods trends in baby, nursery, and home categories and bring relevant ...
Softgoods Product Designer
Los Angeles, CA · On-site +1
$90K - $105K/yr
Develop seasonal color palettes and surface patterns that align with each brand's creative direction. * Stay current on softgoods trends in baby, nursery, and home categories and bring relevant ...
Customer Success Manager
Menlo Park, CA · On-site
Partner closely with product and engineering to surface patterns in customer pain, communicate feedback clearly, and help prioritize fixes--without owning the product roadmap. * Manage customer ...
Customer Success Manager
Menlo Park, CA · On-site
Partner closely with product and engineering to surface patterns in customer pain, communicate feedback clearly, and help prioritize fixes--without owning the product roadmap. * Manage customer ...
Deployment Engineer
San Francisco, CA · On-site
Surface patterns and opportunities across customers to inform product and engineering roadmaps. * Bridge engineering and sales : Serve as the connective tissue between technical and go-to-market ...
Deployment Engineer
San Francisco, CA · On-site
Surface patterns and opportunities across customers to inform product and engineering roadmaps. * Bridge engineering and sales : Serve as the connective tissue between technical and go-to-market ...
Track manager participation in coaching sessions and surface patterns to leadership where additional support is needed Employee Relations & Investigations * Own all workplace investigations end to ...
Track manager participation in coaching sessions and surface patterns to leadership where additional support is needed Employee Relations & Investigations * Own all workplace investigations end to ...
Track manager participation in coaching sessions and surface patterns to leadership where additional support is needed Employee Relations & Investigations * Own all workplace investigations end to ...
Track manager participation in coaching sessions and surface patterns to leadership where additional support is needed Employee Relations & Investigations * Own all workplace investigations end to ...
Lead Data Scientist (AI/ML)
Walnut Creek, CA · On-site +1
$140K - $180K/yr
Apply NLP techniques to analyze unstructured text and surface patterns at scale * Conduct exploratory research and data analysis to identify trends * Partner with engineering, product, and business ...
Quick apply
Lead Data Scientist (AI/ML)
Walnut Creek, CA · On-site +1
$140K - $180K/yr
Apply NLP techniques to analyze unstructured text and surface patterns at scale * Conduct exploratory research and data analysis to identify trends * Partner with engineering, product, and business ...
Lead Data Scientist (AI/ML)
San Francisco, CA · On-site +1
$140K - $180K/yr
Apply NLP techniques to analyze unstructured text and surface patterns at scale * Conduct exploratory research and data analysis to identify trends * Partner with engineering, product, and business ...
Quick apply
Lead Data Scientist (AI/ML)
San Francisco, CA · On-site +1
$140K - $180K/yr
Apply NLP techniques to analyze unstructured text and surface patterns at scale * Conduct exploratory research and data analysis to identify trends * Partner with engineering, product, and business ...
Surface patterns and opportunities across customers to inform product and engineering roadmaps. What You'll Bring: * Production experience: 2+ years building and maintaining production systems using ...
Surface patterns and opportunities across customers to inform product and engineering roadmaps. What You'll Bring: * Production experience: 2+ years building and maintaining production systems using ...
Surface Pattern information
What are the key skills and qualifications needed to thrive as a Surface Pattern Designer, and why are they important?
What are some common challenges faced by surface pattern designers when collaborating with product development teams?
Is Surface renewed for season 3?
What are surface pattern designers?
Is Surface a good show?
Why did they cancel Surface?
What is the difference between Surface Pattern vs Surface Pattern Designer?
| Aspect | Surface Pattern | Surface Pattern Designer |
|---|---|---|
| Credentials | Typically no formal credentials required, but a background in design or art is common | Often holds a degree or certification in design, illustration, or related fields |
| Work Environment | Design studios, freelance, or in-house teams | Design studios, freelance, or in-house teams |
| Industry Usage | Used broadly to describe the pattern itself or the process of creating patterns | Refers specifically to the professional who creates the patterns |
Surface Pattern is a broad term describing the patterns used in various products, while Surface Pattern Designer is a professional specializing in creating these patterns. The designer focuses on the artistic process, often with formal training, whereas Surface Pattern can refer to the pattern itself or the concept behind it.
What is a definition for Surface?
Job description
As the technical backbone of Gamma's support team, you'll resolve complex issues and ensure millions of users have an excellent experience with the product. That means responding to escalations, debugging tricky problems, collaborating with engineering to fix bugs, and building the technical resources that help users help themselves. Your work directly impacts user satisfaction and feeds back into product improvements.
Day to day, you'll partner with engineering, design, and product to surface patterns from customer feedback, improve internal support tooling, and help shape how we respond to issues at scale. You'll also proactively monitor user-generated content to identify potential abuse or policy violations, helping keep Gamma a safe and trusted platform.
Our team has a strong in-office culture and works in person 4-5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most.
What you'll do
- Respond to technical customer inquiries and support escalations via email and chat in Intercom
- Debug complex issues related to Gamma sites, leveraging APIs and technical troubleshooting skills
- Discover and iterate on improvements to internal AI tools to multiply the team's productivity
- Collaborate with engineering and design to surface product improvements and deliver effective solutions
- Build and maintain technical resources including documentation, knowledge base articles, and troubleshooting guides
- Triage bug tickets and proactively monitor user-generated content for potential abuse or policy violations
What you'll bring
- 1-2 years of experience in technical customer support or QA for a highly technical product, with strong troubleshooting and analytical skills
- Excellent written and verbal communication, with the ability to explain complex topics clearly to non-technical users
- Ownership mindset and comfort in a player-coach role, with strong initiative and follow-through
- Technical background through a degree, certification, or hands-on experience in support engineering, QA, AI enablement, or software development
- Experience at an early-stage startup, or familiarity with tools like Intercom, Zendesk, Metabase, Stripe, Linear, or LaunchDarkly (Nice to have)
Compensation range:
The base salary for this full-time position, which spans multiple internal levels depending on qualifications, ranges between $120K - $165K plus benefits & equity.
Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above.
If you're interested in this role but you don't meet every requirement, we encourage you to apply anyway! We're always excited about meeting great people.