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Surest Jobs in Minnesota (NOW HIRING)

Health Plans - Options include United Healthcare Consumer-driven health plan or Surest variable copay plan * Wellness incentive program for health premium savings * Dental Plans - MetLife PPO & Copay ...

Surest information

What are the key skills and qualifications needed to thrive as a Surest (formerly Bind) Health Insurance Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative at Surest, you need strong communication skills, problem-solving abilities, and a background in health insurance or customer support, often supported by a high school diploma or equivalent. Familiarity with CRM systems, claims processing software, and knowledge of health plan details are commonly required. Patience, active listening, and empathy help you address member concerns effectively and build trust. These skills ensure efficient issue resolution, high customer satisfaction, and compliance in a highly regulated industry.

What is a Surest job?

A Surest job typically refers to a role at Surest, a health insurance company that offers innovative, no-deductible plans designed to improve healthcare affordability and transparency. Employees at Surest work in various fields such as customer support, operations, product development, and sales to enhance healthcare experiences. Roles often focus on simplifying insurance processes and providing members with cost-effective care options.

What is the difference between Surest vs Medical Assistant?

AspectSurestMedical Assistant
Required CredentialsTypically none; may include health insurance or healthcare plan knowledgePost-secondary education, certification or diploma often preferred
Work EnvironmentHealthcare companies, insurance providers, or health tech firmsClinics, hospitals, medical offices
Employer & Industry UsageInsurance and health tech industriesMedical facilities and outpatient clinics

While Surest focuses on health insurance plans and healthcare navigation, Medical Assistants work directly with patients in clinical settings. Both roles require healthcare knowledge but differ significantly in credentials and work environment. Understanding these differences helps job seekers find the right career path in the healthcare industry.

What are some of the common challenges faced by Surest customer service representatives, and how can applicants prepare for them?

Surest customer service representatives often navigate complex healthcare benefit inquiries, requiring a deep understanding of plan details and strong communication skills. One challenge is explaining insurance terms and helping members make informed decisions, especially when policies or coverage options change. Applicants can prepare by familiarizing themselves with health insurance basics, practicing empathy, and developing problem-solving abilities to address unique member situations. Additionally, being comfortable working in a fast-paced, collaborative environment is important, as representatives frequently coordinate with other departments to resolve member issues.

What are Surest jobs?

Surest jobs typically refer to positions at Surest, a health insurance company formerly known as Bind, which is part of UnitedHealthcare. Employees at Surest work in a range of roles, including healthcare operations, customer service, data analysis, product management, and technology development. The company focuses on innovative health insurance solutions that provide clear, upfront pricing and flexible coverage options. Team members collaborate to improve healthcare access and simplify the insurance experience for customers. Working at Surest offers opportunities to contribute to a growing company in the health tech industry.
What are popular job titles related to Surest jobs in Minnesota? For Surest jobs in Minnesota, the most frequently searched job titles are:
What cities in Minnesota are hiring for Surest jobs? Cities in Minnesota with the most Surest job openings:
Infographic showing various Surest job openings in Minnesota as of July 2026, with employment types broken down into 2% As Needed, 96% Full Time, and 2% Temporary. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.
Surest Senior Data Analyst

Surest Senior Data Analyst

UnitedHealth Group

Minnetonka, MN • Hybrid

$91K - $163K/yr

Full-time

Retirement

Posted 6 days ago


UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

188th of 890 rated healthcare providers


Job description

Explore opportunities with Surest, a UnitedHealthcare Company (formerly Bind). We provide a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery, changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worlds - the culture and pace of an innovative start-up with big company support and stability. Come join the Surest team and discover the meaning behind Caring. Connecting. Growing together.

This Senior Data Analyst role will pay a critical function within the Surest Ontology Team to support the design, performance, and continuous improvement of Surest's Ontology and Search experience. Surest Ontology is the foundational framework and source of truth that Surest uses to organize, define, price, display, and adjudicate healthcare services across the member experience.  This role is responsible for translating complex healthcare and benefit design data to improve search relevance, ontology accuracy, and downstream operational outcomes.  This individual will partner closely with Product, Technology, Operations, and Benefit Design to ensure that Ontology structures and Search logic align with business intent and consumer needs.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

  • Analyze Ontology structures to identify gaps, inconsistencies, and opportunities for optimization
  • Provide analytical support for Ontology changes, including upstream inputs and downstream dependencies
  • Implementation of Search data enhancements
  • Develop repeatable analyses to validate data integrity and configuration accuracy
  • Analyze search behavior, query patterns, and user interaction data to identify opportunities to improve search relevance and accuracy
  • Translate complex datasets into clear, actionable insights for business and technical stakeholders
  • Establish and maintain data quality checks for Ontology and search data
  • Support documentation and standardization of analytical methodologies

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 5 years of experience in data analysis, preferably in healthcare, insurance or digital product environments
  • 5 years of experience with data modeling concepts
  • 5 years of experience using SQL and relational databases
  • 5 years of experience with Python or R for data analysis
  • 3 years of demonstrated experience working with healthcare administrative data (e.g. claims, encounter, clinical, provider etc.)
  • Demonstrated working knowledge of clinical data domains, code sets and ontologies (e.g. ICD, SNOMED, RxNorm)
  • Willing and able to travel 10% /- depending on business need

Preferred Qualifications:

  • 1 year experience with cloud computing (AWS, Azure) and data platforms such as Databricks and Snowflake
  • Experience working with search platforms, search analytics, or relevance tuning
  • Experience presenting research methods and findings to stakeholders
  • Familiarity with taxonomy
  • Proven exceptional analytical and problem-solving skills
  • Demonstrated ability to manage multiple projects in a highly dynamic environment
  • Proven high attention to detail
  • Proven innate curiosity to learn more

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.    

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.  


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