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Support Jobs in Lawrence, KS (NOW HIRING)

Lightedge

Support Engineer

Lenexa, KS

Support Premier level customers following designated procedures and priorities * Solve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall, Virtualization ...

Lightedge

Support Engineer

Lenexa, KS

Support Premier level customers following designated procedures and priorities * Solve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall, Virtualization ...

Oracle

Support Engineer

Kansas City, KS · On-site

$23.08 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Oracle Corporation

Support Engineer

Kansas City, KS · On-site

$23.08 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Lightedge

Support Engineer

Lenexa, KS · On-site

Support Premier level customers following designated procedures and priorities * Solve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall, Virtualization ...

Oracle

Support Engineer

Kansas City, KS · On-site

$23.08 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Oracle

Support Engineer

Kansas City, KS · On-site

$23.08 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Mainstream Nonprofit Solutions

Support Worker

Topeka, KS · On-site

$16.63/hr

As a Support Worker , you'll work alongside Case Managers to support children and families, helping them build healthy relationships and strong foundations. You'll: * Teach life skills like handling ...

TFI Family Services, Inc.

Support Worker

Topeka, KS · Hybrid

$16.63/hr

As a Family Support Worker within Grow Nurturing Families, every day is different! Family Support Workers work in a dyad with a PCIT Therapist. The Family Support Worker is responsible for case ...

Mainstream Nonprofit Solutions

Support Worker

Lawrence, KS · On-site

$16.63/hr

As a Support Worker , you'll work alongside Case Managers to support children and families, helping them build healthy relationships and strong foundations. You'll: * Teach life skills like handling ...

TFI Family Services, Inc.

Support Worker

Topeka, KS · Hybrid

$16.63/hr

As a Support Worker , you'll work alongside Case Managers to support children and families, helping them build healthy relationships and strong foundations. You'll: * Teach life skills like handling ...

TFI Family Services, Inc.

Support Worker

Topeka, KS · Hybrid

$16.63/hr

As a Support Worker , you'll work alongside Case Managers to support children and families, helping them build healthy relationships and strong foundations. You'll: * Teach life skills like handling ...

TFI Family Services, Inc.

Support Worker

Topeka, KS · Hybrid

$16.63/hr

As a Support Worker , you'll work alongside Case Managers to support children and families, helping them build healthy relationships and strong foundations. You'll: * Teach life skills like handling ...

Mainstream Nonprofit Solutions

Support Worker

Topeka, KS · On-site

$16.63/hr

As a Support Worker , you'll work alongside Case Managers to support children and families, helping them build healthy relationships and strong foundations. You'll: * Teach life skills like handling ...

TFI Family Services, Inc.

Support Worker

Lawrence, KS · Hybrid

$16.63/hr

As a Support Worker , you'll work alongside Case Managers to support children and families, helping them build healthy relationships and strong foundations. You'll: * Teach life skills like handling ...

Mainstream Nonprofit Solutions

Support Worker

Topeka, KS · On-site

$16.63/hr

As a Support Worker , you'll work alongside Case Managers to support children and families, helping them build healthy relationships and strong foundations. You'll: * Teach life skills like handling ...

The Family Initiative

Support Worker

Topeka, KS · On-site

$16.63/hr

As a Support Worker , you'll work alongside Case Managers to support children and families, helping them build healthy relationships and strong foundations. You'll: * Teach life skills like handling ...

The Family Initiative

Support Worker

Ottawa, KS · On-site

$16.63/hr

As a Support Worker , you'll work alongside Case Managers to support children and families, helping them build healthy relationships and strong foundations. You'll: * Teach life skills like handling ...

TFI Family Services, Inc.

Support Worker

Ottawa, KS · Hybrid

$16.63/hr

As a Support Worker , you'll work alongside Case Managers to support children and families, helping them build healthy relationships and strong foundations. You'll: * Teach life skills like handling ...

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All JobsSupport JobsSupport Jobs in Lawrence, KS

Support information

See Lawrence, KS salary details

$11

$17

$24

How much do support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for support in Lawrence, KS is $17.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.28 per hour, depending on experience, location, and employer.

What is a support?

A Support role typically involves assisting customers or clients by addressing their questions, concerns, or technical issues related to a company's products or services. Support professionals may communicate through various channels such as phone, email, chat, or in-person, aiming to resolve problems efficiently and ensure customer satisfaction. They often document interactions, escalate complex issues, and provide feedback to improve products or services. Support roles can be found in many industries, including technology, retail, healthcare, and finance.

What are the key skills and qualifications needed to thrive as a support specialist, and why are they important?

To thrive as a Support Specialist, you need strong problem-solving abilities, technical knowledge relevant to the supported products or services, and typically a background in customer service or IT. Familiarity with ticketing systems like Zendesk or ServiceNow, CRM software, and sometimes certifications such as CompTIA A+ are often expected. Excellent communication, patience, and conflict-resolution skills help you deliver effective support and build customer trust. These skills ensure timely issue resolution, high customer satisfaction, and efficient collaboration within support teams.

What are some common challenges faced by support team members and how can they be addressed?

Support team members often encounter challenges such as managing high volumes of inquiries, handling difficult customers, and staying updated on product changes. To address these, it's important to develop strong communication and problem-solving skills, utilize knowledge bases efficiently, and collaborate closely with other teams like engineering or product management. Many organizations also offer training programs and regular team meetings to help support staff stay aligned and reduce burnout. Building resilience and leveraging available resources are key to thriving in this fast-paced environment.

What is the difference between Support vs Customer Service Representative?

AspectSupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications often preferredCommunication skills, sometimes certifications in customer service
Work EnvironmentTechnical settings, help desks, online supportCall centers, retail, online chat
Employer & Industry UsageIT, tech companies, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical support vs customer service

Support roles typically focus on resolving technical issues and require specialized knowledge, while Customer Service Representatives handle general customer inquiries and provide assistance through various communication channels. Both roles aim to enhance customer satisfaction but differ in technical complexity and work environment.

What are the most commonly searched types of Support jobs in Lawrence, KS?

The most popular types of Support jobs in Lawrence, KS are:

What cities near Lawrence, KS are hiring for Support jobs?

Cities near Lawrence, KS with the most Support job openings:

Support jobs near you
Infographic showing various Support job openings in Lawrence, KS as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $36,469 per year, or $17.5 per hour.

Support Engineer

Lenexa, KS

Lightedge
IT Services • 51 - 200 employees
Learn more about Lightedgeexternal

Full-time

Re-posted 3 days ago

Job description

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technologies and technical areas ranging from network architecture to storage solutions, disaster recovery to virtualization, and more. This role empowers you to work on cutting-edge technologies and contributes to our commitment to innovation and customer support excellence. 
If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! 
Responsibilities
  • Act as a technical leader within the Operations Support team 
  • Receive and work escalations from Support Team members and provide timely and effective resolutions within SLAs 
  • Support Premier level customers following designated procedures and priorities 
  • Solve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall, Virtualization, Storage, andBackup and Disaster Recovery 
  • Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause analysis 
  • Engage with Operations Leaders to improve operational processes, driving efficiency and productivity 
  • Lead by example by updating internal documentation of procedures, solutions to common problems, and customer-facing support materials 
  • Partner with our internal Educational Services team in recommending additions or modifications to existing technician training programs 
  • Participate in knowledge-sharing activities 
  • Partner with Platform Owners, Product Directors, and Key Stakeholders to improve products, operational processes, and complete projects 
  • Provide after-hours support as part of an operations on-call rotation to maintain high availability of services 
  • Able to use AI (ChatGPT and Copilot) to improve efficiency and quality of work 
  • Maintain continued education and certifications
  • Work in ServiceNow to support internal and external customers
Requirements
  • Exceptional written and verbal communication skills 
  • Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities accordingly 
  • Able to maintain a professional demeanor under stress 
  • Demonstrated willingness to learn and adapt to changes in technology, tools, and processes 
  • Possess an analytical and problem-solving mindset 
  • 5 Years of cross platform support experience with at least 3 years of that experience in a Cloud Provider or Managed Service Provider (MSP) environment 
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience 
  • Strong experience with Cisco routers and switches 
  • Basic understanding of Linux/Unix and Windows operating systems 
  • Familiarity with cloud orchestration and automation tools (Ansible, Terraform, etc.) is good to have 
  • Proficiency in configuring and maintaining Backup Software (Veeam and Commvault) and Disaster Recovery solutions (Zerto and VCDA) 
  • Extensive experience in managing Private Cloud virtualization environments, particularly VMware 
  • Intermediate knowledge of storage solutions, with a preference for experience (Pure, IBM, and NetApp) 
  • Advanced knowledge of configuration and maintenance of firewalls (FortiGate and Palo Alto) 
  • Possess an intermediate understanding of networking principles 
  • Proficiency in interpreting network diagrams and layouts 
  • Cisco certifications preferred but not required; CCNP, CCIP, CCIE 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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