ZipRecruiter

Log In

1

Support Technical Software Support Jobs in Buffalo, NY

FTS, Inc.

Be Seen First

IT Software Support Specialist

Akron, NY · On-site

$55K - $60K/yr

Provide user support of the ERP software, including writing new reporting queries from the ERP ... Computer skills and technical understanding of Microsoft Office * Knowledge of networking devices ...

FTS, Inc.

Be Seen First

Offline Programming Support

Akron, NY · On-site

$25 - $28/hr

This role combines software support, troubleshooting, networking, customer service, and exposure to CNC manufacturing equipment. The ideal candidate will have a technical background in IT, computer ...

FTS, Inc.

Be Seen First

Technical Support Specalist

Akron, NY · On-site

$25 - $28/hr

Provides technical and troubleshooting assistance to customers and field service engineers ... software, hardware, support equipment, or problems of a design nature for clarification and ...

ibex

Technical Support Representative

Crittenden, NY · On-site

Technical Support experience in prevouis roles is a plus. Customer Focus * Demonstrates a strong customer Orientation. * Takes ownership to follow up with customers to ensure their needs and ...

Ingrammicro

Technical Support Engineer - VTS

Buffalo, NY · On-site

$49K - $79K/yr

Secondary degree preferred * 2+ years of experience working in capacity of Technical Support or similar * Must have excellent verbal and written communication skills, as well as excellent analytical ...

next page

Showing results 1-20

All JobsSupport Technical Software Support JobsSupport Technical Software Support Jobs in Buffalo, NY

Support Technical Software Support information

See Buffalo, NY salary details

$13

$25

$43

How much do support technical software support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for support technical software support in Buffalo, NY is $25.23, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $27.50 per hour, depending on experience, location, and employer.

IT Software Support Specialist

Akron, NY • On-site

FTS, Inc.
See more jobs at FTS, Inc.external

$55K - $60K/yr

Full-time

Medical, Dental, Vision

Posted 7 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

ESSENTIAL FUNCTION: 
• Responsible for the acquisition, installation, configuration, monitoring, maintenance, 
troubleshooting and repairing of a wide variety of company related computer resources including 
but not limited to network routers & switches, cabling, firewalls, wireless access points, server 
hardware and operating systems, printers, user computers, laptops, Microsoft Office 365, MS 
Exchange Server, SQL Server, shop floor data collection devices
• Maintain server backup and recovery planning execution
• Set up & maintain user accounts
• Provide user support of the ERP software, including writing new reporting queries from the ERP 
database, scheduling ERP dependent jobs, initiating the month-end and year-end financial close
jobs, and overseeing the importing and exporting of data in support of the ERP system. 
• Coordinates major software implementation projects with parent company. 
• Provide user support for Salesforce
• Trouble shoot and solve user problems across all software applications 
• Investigate and solve RMC time and attendance issues with integration to ERP-LN
• Primary Interface with Headquarters IT personnel for software related matters
ADDITIONAL FUNCTIONS:
• Provide a high level of user support for all software products
• Review, evaluates and maintains up to date software licenses and software maintenance 
agreements
• Assist with software training of new employees as needed
• Provide user support for time and attendance software and integration to ERP-LN 
• Trouble shoot phone system software and virus protection software issues 
• Perform other duties assigned as necessary 
 
 
 
QUALIFICATIONS: 
• Two (2) year Associates degree in Information Technology
• Two (2) years of experience in an ERP support role 
• Understanding of basic business processes is preferred 
• Computer skills and technical understanding of Microsoft Office 
• Knowledge of networking devices, configuration and network security 
• Knowledge of Active Directory and Group Policies 
• Infor ERP-LN and Salesforce knowledge preferred 
 
 
INTERPERSONAL SKILLS: 
• Excellent written and verbal communication skills. 
• Detail oriented.
• Able to collaborate and interact with others.
• Strong problem-solving skills.
TECHNICAL SKILLS / SPECIAL REQUIREMENTS: 
• Operational knowledge and hands-on involvement with major systems applications using relational 
databases, experience extracting and reporting information from such databases, and providing 
end user support as needed.
• Must be able to lift up to 20 lbs. on occasion.
• Work environment is a regular office setting with exposure to a manufacturing setting. 
• Able to occasionally work extended hours as required to complete specific projects
• Working knowledge of RDBMS systems including MS SQL Server