ZipRecruiter

Log In

1

Support Technical Software Support Jobs in Florida

Pavion

MSP Technical Support

Altamonte Springs, FL · On-site

$45K - $55K/yr

This role provides troubleshooting hardware, software, peripherals, and basic network connectivity ... The MSP Technical Support role ensures issues are resolved efficiently, documented thoroughly, and ...

Intracom Telecom

Technical Support Engineer

Miami, FL · On-site

At the forefront of innovation in wireless access and transmission, we offer a competitive software ... We are seeking a Technical Support Engineer to support our world-class packet microwave and ...

Intracom Telecom

Technical Support Engineer

Miami, FL · On-site +1

At the forefront of innovation in wireless access and transmission, we offer a competitive software ... We are seeking a Technical Support Engineer to support our world-class packet microwave and ...

Intracom Telecom

Technical Support Engineer

Miami, FL · On-site

At the forefront of innovation in wireless access and transmission, we offer a competitive software ... We are seeking a Technical Support Engineer to support our world-class packet microwave and ...

5TH HQ LLC

Technical Support

Doral, FL · On-site

$38K - $40K/yr

Provide technical support and promptly resolve customer issues in a professional manner. * Maintain accurate records of service activities, parts used, and equipment status. * Ensure compliance with ...

HEICO

Technical Sales Support Coordinator

Tampa, FL · On-site

Overview The Technical Sales Support Coordinator is responsible for the development, organization, and maintenance of PMA (Parts Manufacturer Approval) evaluation packages, as well as the research ...

Heico

Technical Sales Support Coordinator

Tampa, FL · On-site

Overview The Technical Sales Support Coordinator is responsible for the development, organization, and maintenance of PMA (Parts Manufacturer Approval) evaluation packages, as well as the research ...

HEICO

Technical Sales Support Coordinator

Tampa, FL · On-site

Overview The Technical Sales Support Coordinator is responsible for the development, organization, and maintenance of PMA (Parts Manufacturer Approval) evaluation packages, as well as the research ...

Halma p.l.c

Technical Support Supervisor

Orlando, FL · On-site

The Technical Support Lead combines deep technical expertise with coaching, operational excellence ... ABOUT THE CANDIDATE Our ideal candidate brings strong software engineering and testing expertise ...

previous page

Showing results 41-60

All JobsSupport Technical Software Support JobsSupport Technical Software Support Jobs in Florida

Support Technical Software Support information

What cities in Florida are hiring for Support Technical Software Support jobs?

Cities in Florida with the most Support Technical Software Support job openings:

MSP Technical Support

Altamonte Springs, FL • On-site

Pavion
Security Alarm Systems and Monitoring Services • 1 - 5K employees
Learn more about Pavionexternal

$45K - $55K/yr

Full-time

Posted 28 days ago

Key responsibilities

  • Respond to Level I technical support incidents and service requests across multiple channels.

  • Troubleshoot and resolve issues related to hardware, software, peripherals, and network connectivity, including on-site visits when necessary.

  • Create, manage, and maintain user accounts, support Office 365 and phone systems, and assist with Microsoft-based business applications.

Pavion rating

5.2

Company rating: 5.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

35th of 38 rated health and safety providers

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com
Pavion and our family of companies are seeking a talented and motivated MSP Tech Support to join our security business unit. The MSP Technical Support role delivers frontline technical assistance to clients by resolving Level I support incidents and service requests. This role provides troubleshooting hardware, software, peripherals, and basic network connectivity issues while ensuring a positive and productive user experience. The analyst supports user account administration, Office 365 and phone systems, and various Microsoft-based business applications. Using remote tools-and occasional on-site visits. The MSP Technical Support role ensures issues are resolved efficiently, documented thoroughly, and communicated clearly. A strong customer service mindset, attention to detail, and commitment to continuous learning are essential for success in this role.
Primary Responsibilities:
Technical Support & Troubleshooting
  • Respond to Level I technical support incidents and service requests across multiple channels, including phone, email, web, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to computer hardware, software, peripherals, and network connectivity.
  • Support and diagnose problems with desktop PCs, laptops, scanners, printers, Microsoft Office applications, and various commercial or proprietary client software.
  • Utilize remote access tools to resolve technical issues efficiently.
  • Perform on-site visits as needed for equipment deployment, hardware replacement, and issue resolution.
  • Provide troubleshooting and support for Microsoft Office Suite, desktop systems, and printers.

Systems & Application Administration
  • Create, manage, and maintain user accounts through Active Directory or other cloud-based identity platforms.
  • Perform Office 365 administration tasks.
  • Support phone system and VOIP administration.
  • Assist with technologies related to Microsoft's core business applications such as Windows Server, Exchange, SQL, Terminal Services/RDS/Citrix.

Networking & Infrastructure Support
  • Troubleshoot basic networking issues and support VOIP systems.
  • Assist in implementing or supporting disaster recovery strategies, including server imaging and automated offsite backups.

Customer Service & Communication
  • Maintain a high level of customer satisfaction through timely, professional, and effective support.
  • Communicate clearly with clients to ensure understanding of issues and resolutions.
  • Demonstrate a proactive, service-oriented mindset focused on improving client productivity.

Documentation & Reporting
  • Accurately document customer systems, configurations, troubleshooting steps, and resolutions.
  • Record detailed time entries for service work and project activities.
  • Follow established procedures and contribute to knowledge base improvements.

Basic Qualifications:
  • High School Diploma
  • 1 year of IT experience
  • Excellent verbal and written communication skills
  • Professional, friendly, positive, optimistic demeanor
  • An understanding of relevant technologies, solutions, troubleshooting, & support

Preferred Qualifications:
  • Autotask, Datto RMM, Auvik or Managed Services (MSP) experience a major plus
  • General Windows Desktop
  • Strong Organization and Time Management Skills

The salary range for this position is $45,000-$55,000 annually. The starting salary will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
If you require accommodation or assistance during the application process, please contact us at Careers@pavion.com . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Pavion employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Pavion logo

About Pavion

Sourced by ZipRecruiter

Industry

Security alarm systems and monitoring services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

View All Pavion Jobs

Apply