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Support Technical Software Support Jobs in Florida

Robert Half

Software Support Specialist

Yulee, FL · On-site

We are looking for a Software Support Specialist to deliver responsive technical assistance for a SaaS environment and help users get the most value from the platform. This Contract position is based ...

Kavaliro

Software Support Engineer

Orlando, FL · On-site

$80K - $90K/yr

We are seeking an experienced Software Support Engineer who enjoys solving complex technical issues, supporting enterprise applications, and building strong relationships with end users. This role is ...

AEM-OA

Provide technical support including troubleshooting software application issues, data feed interruptions, and providing answers to frequently asked questions. * Support client deployments in ...

AEM-OA

Provide technical support including troubleshooting software application issues, data feed interruptions, and providing answers to frequently asked questions. * Support client deployments in ...

Miamilakeskia

Tier 1 Software Support

Miami, FL · On-site

$60 - $80/hr

Tier 1 Software Support Relativistic Engine, Miami Lakes, FL, US Commensurate with experience Full-time 401(k), Disability insurance, Health insurance, Life insurance, Vision and Dental insurance ...

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Software Support Specialist, where the position's main requirements include installing, training, and providing post-install Tier 2 software and technical support for MARS proprietary meter testing ...

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Software Support Specialist, where the position's main requirements include installing, training, and providing post-install Tier 2 software and technical support for MARS proprietary meter testing ...

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

... and software support in a Microsoft environment • Must be willing to work onsite 5 days/week ... technical skills. • Fills in as additional Analyst when needed and leads the group by example ...

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Support Technical Software Support information

What cities in Florida are hiring for Support Technical Software Support jobs?

Cities in Florida with the most Support Technical Software Support job openings:

Software Support Specialist

Yulee, FL • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

Temporary

Posted 7 days ago

Job description

We are looking for a Software Support Specialist to deliver responsive technical assistance for a SaaS environment and help users get the most value from the platform. This Contract position is based in Yulee, Florida, and is ideal for someone who enjoys solving application issues, guiding customers through configuration questions, and working across teams to improve the support experience. The role blends hands-on troubleshooting with documentation, user enablement, and close coordination with product and engineering partners.
Responsibilities:
• Provide first- and second-level support for customers using the company’s cloud-based software, addressing functional and technical questions in a timely manner.
• Investigate application errors, access concerns, configuration challenges, and performance-related issues to restore normal system use.
• Record support activity thoroughly in the case management system, including findings, corrective actions, and repeatable troubleshooting steps.
• Route advanced or unresolved problems to the appropriate internal teams while supplying clear diagnostic details to speed resolution.
• Replicate customer-reported issues and collect relevant evidence to support deeper analysis and root cause identification.
• Manage incoming ticket volume proactively and prioritize work to maintain agreed response and resolution targets.
• Help users during onboarding and setup while advising on effective platform usage and configuration best practices.
• Validate bug fixes, product updates, and new releases to confirm expected behavior before or after deployment.
• Develop and update knowledge articles, user guides, and support documentation to improve self-service resources.
• Partner with product and engineering stakeholders to identify recurring trends, recommend improvements, and deliver user training on platform capabilities.• At least 2 years of experience in software support, application support, technical support, or a help desk setting.
• Background supporting SaaS, browser-based, or cloud-delivered applications.
• Demonstrated ability to troubleshoot issues methodically and resolve technical problems efficiently.
• Working knowledge of SQL for investigating data-related questions and support cases.
• Familiarity with ticketing or service management platforms such as Jira, Zendesk, Freshdesk, ServiceNow, or comparable tools.
• Experience supporting Windows-based and web applications.
• Strong written and verbal communication skills with the ability to document clearly.
• Customer-focused approach and the ability to explain technical information to non-technical users.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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