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Support Services Jobs in Georgia (NOW HIRING)

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How much do support services jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for support services in Georgia is $15.70, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.26 per hour, depending on experience, location, and employer.

What are support services?

Support services refer to a range of roles and functions that provide assistance to ensure the smooth operation of an organization. These services can include administrative support, IT helpdesk, facilities management, customer service, and other roles that help employees and customers with their needs. The main goal of support services is to enable the core business to function efficiently by handling essential tasks and resolving issues as they arise. Support staff are often the first point of contact for troubleshooting problems or providing information, making their role crucial to organizational success.

What are the key skills and qualifications needed to thrive in support services?

To excel in Support Services, you typically need strong organizational skills, attention to detail, and a basic understanding of office procedures, often supported by a high school diploma or relevant experience. Familiarity with office software suites, ticketing systems, or facility management tools is commonly required. Excellent communication, adaptability, and a service-oriented attitude are crucial soft skills for this role. These competencies ensure efficient service delivery, quick problem resolution, and a positive experience for both internal and external customers.

What are some typical challenges faced by support services professionals, and how can they effectively handle them?

Support Services professionals often face challenges such as managing a high volume of service requests, addressing diverse client needs, and maintaining clear communication across departments. To handle these effectively, it's important to prioritize tasks, utilize ticketing systems for tracking issues, and develop strong interpersonal skills. Collaborating closely with IT, HR, or facilities teams can also help resolve problems more efficiently and ensure a seamless support experience for end-users.

What is the difference between Support Services vs Customer Support?

AspectSupport ServicesCustomer Support
CredentialsVaries; often includes certifications in technical or service fieldsTypically requires communication or customer service training
Work EnvironmentOffice, call centers, on-site supportCall centers, online chat, in-person
Employer & Industry UsageBusinesses providing technical, IT, or service supportRetail, tech companies, service industries
Search & Comparison IntentUnderstanding scope of support roles, technical assistanceAssisting customers, resolving inquiries

Support Services generally encompass a broader range of technical or operational assistance, often involving specialized skills and certifications. Customer Support focuses on addressing customer inquiries and resolving issues related to products or services. While overlapping, Support Services may include technical support, maintenance, or field support, whereas Customer Support emphasizes customer interaction and satisfaction.

What are careers in support services?

Careers in support services involve providing assistance to customers, clients, or internal teams through roles such as help desk technician, customer support representative, or technical support specialist. These roles typically require strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems or remote access software.

What does a support services worker do?

A support services worker provides assistance to individuals or organizations by addressing their needs, offering guidance, and coordinating resources. They often work in settings such as healthcare, social services, or customer support, utilizing communication and problem-solving skills to ensure effective service delivery.

What are the most commonly searched types of Support Services jobs in Georgia?

The most popular types of Support Services jobs in Georgia are:

What cities in Georgia are hiring for Support Services jobs?

Cities in Georgia with the most Support Services job openings:

Support Services jobs near you
Infographic showing various Support Services job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $32,653 per year, or $15.7 per hour.

Independent Contractor-Family Support Services

HEALTH CONNECT AMERICA, INC

Douglas, GA • On-site

$20.75 - $28/hr

Other

Re-posted 23 days ago

Health Connect America rating

3.4

Company rating: 3.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Overview:

Join Our Impactful Team at Health Connect America! 

Before you get started on your journey with Health Connect America, take some time to learn more about us. At Health Connect America, all services are guided by a unified, trauma-informed approach.  Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care.   Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation.  We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings.  Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives.   At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment. 

Come make a difference and grow with us!

Our Brands

Responsibilities:

Scope of Services 
The Independent Contractor-Family Support Services will provide family support services designed to improve family functioning and child well-being. Services may include, but are not limited to: 

  • Coordinating with community providers to facilitate comprehensive care and referrals for families 
  • Participating in collaborative case planning and case review meetings, when requested 
  • Delivering case management activities such as:  
  • Supervised visitation 
  • Parent aide support 
  • Behavioral Aide 
  • Transportation 
  • Crisis intervention 
  • Advocacy and linkage to services (including drug screening facilitation if applicable) 
  • Completing in-home visits to monitor progress and provide ongoing support for families involved with DFCS. 
  • Offering parenting education and modeling positive parenting strategies 
  • Coordinating with external professionals (e.g., schools, therapists, case managers) to ensure service alignment 
  • Maintaining documentation of services rendered, including case notes and service logs, in accordance with agency expectations 
  • Providing transportation services related to the family service plan (e.g., visitation, appointments) as appropriate 
Qualifications:
  • Bachelor’s degree in a human services-related field (e.g., Social Work, Psychology, Counseling, Criminal Justice)  
  • or High School Diploma/GED with at least 5 years of verifiable experience in the field 
  • Strong understanding of family systems, trauma-informed care, and community resources 
  • Reliable transportation, valid driver’s license, and proof of insurance 
  • Willingness to complete required background checks and contractor onboarding 

Deliverables 

  • Timely submission of service logs, progress updates, and reports 
  • Accurate documentation aligned with billing and reporting standards 
  • Services provided in accordance with contract terms, including hourly or task-based invoicing 
 
  •  

Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America! 

Performing work at Health Connect America and it's companies as an Independent Contractor is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. 

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.  For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters

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