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Support Services Supervisor Jobs in Reston, VA (NOW HIRING)

Goodwin House

Dining Services Supervisor

Alexandria, VA · On-site

Supports meal service for the Healthcare and Assisted Living operation ensuring all standards are ... At least one-year supervisory experience required. * Experience in an institutional food service ...

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All JobsSupport Services Supervisor JobsSupport Services Supervisor Jobs in Reston, VA

Support Services Supervisor information

See Reston, VA salary details

$23.4K

$70.6K

$125.9K

How much do support services supervisor jobs pay per year?

As of Sep 11, 2026, the average yearly pay for support services supervisor in Reston, VA is $70,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $94,700.00 per year, depending on experience, location, and employer.

What is a support services supervisor?

Support Services Supervisors are professionals responsible for overseeing the daily operations of support staff in various settings, such as healthcare facilities, educational institutions, or corporate offices. They manage teams that handle essential services like housekeeping, maintenance, administrative support, or customer service. Their duties include scheduling, training, quality control, and ensuring compliance with organizational policies. By coordinating these support functions, they help ensure smooth and efficient operations within the organization.

What are the key skills and qualifications needed to thrive as a support services supervisor, and why are they important?

To thrive as a Support Services Supervisor, you need experience in facilities management, team leadership, and operational oversight, often supported by a relevant associate or bachelor's degree. Familiarity with work order management systems, scheduling software, and compliance protocols is typically required, along with certifications like OSHA or facility management credentials. Strong interpersonal, problem-solving, and organizational skills help you motivate teams and address service challenges efficiently. These competencies are crucial for ensuring smooth operations, maintaining high service standards, and fostering a productive work environment.

What are some common challenges support services supervisors face when managing diverse teams?

Support Services Supervisors often oversee teams with varied backgrounds and skill sets, which can present challenges in ensuring consistent communication, maintaining high morale, and balancing workloads. It's important to foster an inclusive environment, provide clear expectations, and offer ongoing training to address differing needs and capabilities. Effective supervisors also regularly check in with team members to identify issues early and promote collaboration, which helps keep the team motivated and productivity high.

What is the difference between Support Services Supervisor vs Customer Service Manager?

AspectSupport Services SupervisorCustomer Service Manager
CredentialsTypically requires a high school diploma or associate degree; certifications in customer service or support are a plusUsually requires a bachelor's degree; certifications in customer experience or management are common
Work EnvironmentSupports technical or operational support teams, often in call centers or service departmentsOversees customer service teams, often in retail, corporate, or service industries
Employer & Industry UsageUsed in industries like tech, healthcare, and manufacturing for support rolesCommon in retail, finance, and service sectors for customer relations

The Support Services Supervisor focuses on managing support teams that handle technical or operational issues, while the Customer Service Manager oversees customer relations and satisfaction. Both roles require strong communication skills, but the Support Services Supervisor is more technical, whereas the Customer Service Manager emphasizes customer experience management.

What job categories do people searching Support Services Supervisor jobs in Reston, VA look for?

The top searched job categories for Support Services Supervisor jobs in Reston, VA are:

Support Services Supervisor jobs near you
Infographic showing various Support Services Supervisor job openings in Reston, VA as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $70,639 per year, or $34 per hour.

Guest Services Supervisor

Haymarket, VA • On-site

Valor Hospitality Partners
Traveler Accommodation • 1 - 5K employees
Learn more about Valor Hospitality Partnersexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

COMPANY OVERVIEW
At Valor, we are passionate Hotelitarians-driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you're someone who notices the little things and strives to make a lasting impact, you'll thrive here.
Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.
POSITION PROFILE
Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.
ESSENTIAL RESPONSIBILTIES
  • Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
  • Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
  • Communicate with the Engineering Department regarding any maintenance requests from the guests.
  • Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
  • Issues safety deposit boxes to guests when requested.
  • Provide for a safe work environment by following all safety and security procedures and rules.
  • Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
  • Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
  • Requires having excellent computer and cash handling skills
  • Present a sociable, outgoing, lively and guest service oriented behavior.
  • Working knowledge is generally learned on-the-job.
  • Communicate information and hotel services to management, staff and guests.

PHYSICAL DEMANDS
  • Ability to stand for extended periods of time.
  • Lift, pull, push, bend, and move items to support the hotel and outlets

BENEFITS PACKAGE
  • Competitive Salary
  • Daily Pay!
  • Team Member Hotel Discount Program
  • Uniforms Provided for most positions
  • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
  • Paid PTO
  • 401k with employer match
  • Food and Beverage Discounts
  • Tuition Reimbursement

At the Hilton Garden Inn Haymarket, we believe in fostering a supportive and inclusive workplace culture. We offer numerous opportunities for career growth, professional development, and a chance to work alongside passionate individuals who are dedicated to delivering outstanding guest experiences. Whether you are starting your career in hospitality or looking to take the next step, this is a place where your contributions are valued, and your career can flourish.
If you think you bring the ideal blend of attitude, spirit and work ethic, this could be the perfect job for you!

Apply