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Support Services Supervisor Jobs in Reston, VA (NOW HIRING)

Trinityhealth

Phlebotomist - Day shift

Silver Spring, MD

$17.89 - $25.04/hr

... Laboratory Services. * Support the Mission of Trinity Health and Holy Cross Hospital. Minimum ... Individual must possess ability to work independently with minimal reliance on supervisory support.

New

DSV A/S

Customer Service Supervisor

Sterling, VA · On-site

$60K - $70K/yr

Customer Service Supervisor Time Type: Full Time Position Description Summary: Responsible for ... support services. Principal Accountabilities (The following is intended to describe the general ...

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All JobsSupport Services Supervisor JobsSupport Services Supervisor Jobs in Reston, VA

Support Services Supervisor information

See Reston, VA salary details

$23.5K

$70.8K

$126.1K

How much do support services supervisor jobs pay per year?

As of Aug 7, 2026, the average yearly pay for support services supervisor in Reston, VA is $70,769.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $94,800.00 per year, depending on experience, location, and employer.

What is a support services supervisor?

Support Services Supervisors are professionals responsible for overseeing the daily operations of support staff in various settings, such as healthcare facilities, educational institutions, or corporate offices. They manage teams that handle essential services like housekeeping, maintenance, administrative support, or customer service. Their duties include scheduling, training, quality control, and ensuring compliance with organizational policies. By coordinating these support functions, they help ensure smooth and efficient operations within the organization.

What is the difference between Support Services Supervisor vs Customer Service Manager?

AspectSupport Services SupervisorCustomer Service Manager
CredentialsTypically requires a high school diploma or associate degree; certifications in customer service or support are a plusUsually requires a bachelor's degree; certifications in customer experience or management are common
Work EnvironmentSupports technical or operational support teams, often in call centers or service departmentsOversees customer service teams, often in retail, corporate, or service industries
Employer & Industry UsageUsed in industries like tech, healthcare, and manufacturing for support rolesCommon in retail, finance, and service sectors for customer relations

The Support Services Supervisor focuses on managing support teams that handle technical or operational issues, while the Customer Service Manager oversees customer relations and satisfaction. Both roles require strong communication skills, but the Support Services Supervisor is more technical, whereas the Customer Service Manager emphasizes customer experience management.

What are the key skills and qualifications needed to thrive as a support services supervisor, and why are they important?

To thrive as a Support Services Supervisor, you need experience in facilities management, team leadership, and operational oversight, often supported by a relevant associate or bachelor's degree. Familiarity with work order management systems, scheduling software, and compliance protocols is typically required, along with certifications like OSHA or facility management credentials. Strong interpersonal, problem-solving, and organizational skills help you motivate teams and address service challenges efficiently. These competencies are crucial for ensuring smooth operations, maintaining high service standards, and fostering a productive work environment.

What are some common challenges support services supervisors face when managing diverse teams?

Support Services Supervisors often oversee teams with varied backgrounds and skill sets, which can present challenges in ensuring consistent communication, maintaining high morale, and balancing workloads. It's important to foster an inclusive environment, provide clear expectations, and offer ongoing training to address differing needs and capabilities. Effective supervisors also regularly check in with team members to identify issues early and promote collaboration, which helps keep the team motivated and productivity high.
What job categories do people searching Support Services Supervisor jobs in Reston, VA look for? The top searched job categories for Support Services Supervisor jobs in Reston, VA are:
Support Services Supervisor jobs near you
Infographic showing various Support Services Supervisor job openings in Reston, VA as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,639 per year, or $34 per hour.

IT Services Supervisor - Endpoint Management

Withum

Tysons Corner, VA

Full-time

Posted 26 days ago

Withum rating

8.2

Company rating: 8.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

9th of 22 rated bookkeepers and accountants

Job description

Withum is a place where talent thrives - where who you are matters.It's a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results.Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You.Experience the Transformative Power of Withum Plus You - that's the Power in the Plus!

Job Description:

IT Services Supervisor - Endpoint Management

Withum'sbrand is a reflection of our people, ourcultureand our strength.Withumhas become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue tolivetheWithumWay, promoting personal and professional growth for all team members, clients, and surrounding communities.

Reporting to the Senior IT Services Manager, the IT Services Supervisor - Endpoint Managementis responsible forthe operational leadership, technical oversight, and strategic direction of the firm's endpoint management program. This roleisresponsible fordelivering secure, reliable, and standardized endpoint services while developing the technical capabilities of the team and driving continuous improvement.

How You'll Spend Your Time:

Essential Functions

  • Leading the daily operations of the Endpoint Management team, ensuring exceptional service delivery and SLA attainment.

  • Overseeing the full endpoint lifecycle including procurement, deployment, Autopilot provisioning, software delivery, patching, security,refresh, and retirement.

  • Owning endpoint standards for Windows, Microsoft 365, Intune, Entra ID, mobile devices, and endpoint security.

  • Serving as the senior technical escalation point for endpoint technologies and complex incidents.

  • Driving automation through PowerShell, Microsoft Graph, and modern management technologies.

  • Partnering with Infrastructure, Security, Identity, Networking, Service Desk, and Facilities on enterprise initiatives.

  • LeadingEPtechnology refreshes, M&AEPintegrationsas needed, and enterprise endpoint projects.

  • Maintaining documentation, standards, knowledge articles, and operational procedures.

People Leadership & Professional Development

  • Leading, coaching, mentoring, and developingassignedAnalysts.

  • Conducting regular one-on-one meetings, annual performance reviews, and career planning discussions.

  • Developing Individual Development Plans (IDPs) for each direct report.

  • Identifyingtechnical skill gaps and creating training and certification roadmaps.

  • Promoting cross-training, knowledge sharing, succession planning, and leadership development.

  • Assigning stretch projects that expand technicalexpertiseand leadership capabilities.

  • Building a culture of accountability, collaboration, continuous learning, and customer service excellence.

The Kinds of People We Want to Talk to Have Many of The Following:

Technical Competencies

  • Microsoft Intune / Endpoint Manager

  • Microsoft Entra ID (Azure AD)

Core Leadership Competencies

  • Technical Leadership

  • People Leadership & Coaching

  • Professional Development & Mentoring

  • Strategic Thinking

  • Operational Excellence

  • Continuous Improvement

  • Project & Vendor Management

  • Executive Communication

  • Cross-functional Collaboration

  • Customer Experience Focus

  • Data-driven Decision Making

Education & Experience

  • Bachelor's degree in Information Technology, Computer Science, or equivalent experience.

  • 8+ years of enterprise endpoint management experience.

  • 3+ years leading technical teams.

  • Experience supporting enterprise environments of 2,000+ endpoints preferred.

  • Experience leading enterprise technology implementations and operational improvements.

Preferred Certifications

  • Microsoft Certified: Endpoint Administrator Associate (MD-102)

  • Microsoft Certified: Azure Administrator Associate (AZ-104)

  • Microsoft 365 Certified: Administrator Expert

  • ITIL Foundation

  • CompTIA Security+

  • Tanium Certified Administrator (preferred)

Key Performance Indicators

  • Endpoint compliance and security posture

  • Endpoint availability and reliability

  • SLA and operational metric attainment

  • Customer Satisfaction (CSAT)

  • Reduction in recurring endpoint incidents

  • Automation and process improvement delivery

  • Successfulendpointrefresh and deployment initiatives

  • Documentation quality and knowledge maturity

  • Employee engagement, retention, certification completion, and professional development

Physical Requirements

  • Ability to travel to firm offices and industry events asrequired.

  • Ability tolift upto 50 pounds when supporting endpoint deployment activities.

  • Availability to support critical incidents outside normal business hours when necessary.

  • Windows 11 Enterprise Administration

  • Windows Autopilot

  • Microsoft 365 Administration

  • Microsoft Defender for Endpoint

  • Windows Update for Business

  • BitLocker, Windows LAPS, Conditional Access

  • PowerShell scripting and automation

  • Enterprise software packaging and deployment

  • MobileDeviceManagement (iOS/Android)

  • ServiceNow or equivalent ITSM platform

  • Advanced Windows troubleshooting

  • Tanium or equivalent endpoint management platform (preferred)

  • Microsoft Graph API, REST APIs, Endpoint Analytics, Power BI (preferred)

The compensation for this position ranges from $90,000-$115,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual's skills, experience and qualifications. For additional information on our benefits, visit our website at https://www.withum.com/careers/.

#LI-SK1

WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.


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