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Support Services Associate Jobs in Kansas (NOW HIRING)

Mosaic

Associate Direct Support Manager

Garden City, KS · On-site

$14.75 - $19/hr

The Associate Direct Support Manager plays a key role in managing the operations of the Residential and Day Services Programs. Responsibilities include coordinating activities, documenting the ...

Colby Community College

Library Associate

Colby, KS · On-site

$19.50/hr

Associate degree is required. Essential Duties The below list of essential duties is a snapshot of ... Provide frontline customer service by greeting patrons, answering questions, and supporting ...

Colby Community College

Library Associate

Colby, KS · On-site

$19.50/hr

Associate degree is required. Essential Duties The below list of essential duties is a snapshot of ... Provide frontline customer service by greeting patrons, answering questions, and supporting ...

Advisors Excel

Advisor Service Associate

Topeka, KS · On-site

$13 - $17.25/hr

Advisor Service Associate Department: WM Operations Reporting to: WM Operations Manager Location ... They are tasked with providing world-class service while they support our producers on a daily ...

Advisors Excel

Advisor Service Associate

Topeka, KS · On-site

$14.75 - $19.75/hr

Advisor Service Associate Department: WM Operations Reporting to: WM Operations Manager Location ... They are tasked with providing world-class service while they support our producers on a daily ...

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Support Services Associate information

What is a support services associate?

Support Services Associates are professionals who provide essential administrative and operational support within organizations. Their duties often include managing office tasks, assisting with customer or client inquiries, organizing files, and coordinating logistics for teams or departments. They play a key role in ensuring that daily business operations run smoothly by handling a variety of background tasks. Depending on the company, their responsibilities may also involve scheduling, data entry, and assisting with basic IT or facilities management. This position typically requires strong organizational and communication skills.

What are the key skills and qualifications needed to thrive as a support services associate?

To thrive as a Support Services Associate, you generally need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with office productivity software, facility management systems, and sometimes basic inventory or scheduling tools is often required. Excellent communication, teamwork, and problem-solving abilities are standout soft skills for this role. These competencies are essential for ensuring efficient office operations, smooth coordination among departments, and a supportive environment for staff and clients.

What are some common challenges faced by support services associates, and how can they be addressed?

Support Services Associates often manage multiple requests from staff and clients simultaneously, which can make prioritization challenging. Effective time management and clear communication with team members are crucial to ensuring that urgent tasks are handled promptly while maintaining a high standard of service. Additionally, adapting to new technologies or procedures is common in this role, so staying proactive about training and being open to feedback can help associates stay efficient and engaged.

What are the most commonly searched types of Support Services jobs in Kansas?

The most popular types of Support Services jobs in Kansas are:

What cities in Kansas are hiring for Support Services Associate jobs?

Cities in Kansas with the most Support Services Associate job openings:

Infographic showing various Support Services Associate job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Technical Support Analyst - REMOTE FROM HOME - Must be based in Kansas City Area

Kansas City, KS • On-site

Velocity Staff
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Velocity Staffexternal

Full-time

Re-posted 14 days ago

Job description

NOTE:  THIS REMOTE POSITION REQUIRES CANDIDATES LOCAL TO THE KANSAS CITY AREA.  Velocity Staff, Inc. is currently working with a wonderful client in the Kansas City area to add to their professional Technical Support team.  The right candidate will have the flexility to work remote from home after a short training period on site at the client location in Kansas City, KS with some visits to the office as needed.  This position comes available as the organization is expanding its support services team due to company expansion which has provided more opportunity for growth for the team and team members.  Note:  Training sessions will take place from 7am-4pm daily and shifts will be scheduled Monday through Friday between 7am-7pm with a 40 hour schedule.  
    
The right candidate will provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment. This position will handle calls as their primary duties as well as work tickets and may be asked to help with projects. 

  • Perform troubleshooting, repairs, and deployment of Windows 7 and 10 as well as some Apple products. 
  • Perform troubleshooting on mobile devices, iPhone/iPad and Android. 
  • Perform troubleshooting on Network Printer and Multifunctional Devices. 
  • Perform troubleshooting on Microsoft Office Products. 
  • Work daily with internal customers via phone, and email, with the occasional walk ups. 
  • Accurately record all work and troubleshooting in tickets in ServiceNow Ticketing system. 
  • Provide excellent client service.

  • Associate’s Degree in related field of study.
  • Bachelor’s Degree preferred.
  • 1-2 years of experience in MS Windows environment handling Level 1 calls with experience handling desktop and laptop break/fix support. 
  • Experience using and troubleshooting MS Office (O365) products.
  • Experience using ticketing systems, ServiceNow preferred.
  • Experience managing and troubleshooting Windows 7 and 10 workstations. 
  • Ability to demonstrate superior customer service skills. 
  • Able to communicate and translate complex technical topics into easy to understand concepts.  
  • Communicate clearly and effectively, both verbally and in writing. 
  • Able to clearly document technical processes. 
  • Able to proficiently manage and troubleshoot Microsoft desktop operating systems. 
  • Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution. 
  • Working knowledge of Active Directory Users and Comp. 
  • Working knowledge of Mobile devices including Android, iPhone, iPad and Mac Computers.
  • Excellent written and verbal communication skills.

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