Support Services Aid Jobs (NOW HIRING)

Position Summary

This position is employed by Medforth Global Education (MGE), the unified shared-services organization that supports the academic missions of Rocky Vista University (RVU) and St. George's University (SGU). MGE provides administrative and operational expertise that enables our universities to remain focused on delivering exceptional educational experiences and advancing student success. 
While employed through MGE, this role is dedicated primarily to supporting Rocky Vista University's Financial Aid Department and serves as an integral member of the higher education community at RVU. The position partners closely with students, faculty, staff, and university leadership to ensure the effective administration of financial aid services that support student access, persistence, and success. The successful candidate will demonstrate a commitment to service excellence, regulatory compliance, operational effectiveness, and the student-centered values that define both RVU and MGE.

The Financial Aid Counselor provides direct financial aid counseling and support to students enrolled at Rocky Vista University. This role is responsible for guiding students through the entire financial aid lifecycle-from initial application and loan packaging to enrollment adjustments, ongoing financial literacy, and repayment preparation-ensuring compliance with federal and private loan regulations. As part of the student journey, the Counselor acts as a trusted advisor to students and families, helping them understand eligibility requirements, borrowing responsibilities, creditworthiness, and long-term financial planning. The Counselor plays a pivotal role in debt management, credit counseling, and private loan counseling, equipping students with the tools to make informed borrowing decisions, budget effectively, and prepare for successful repayment after graduation.

This position reports to the Associate Director, Financial Aid.
About Rocky Vista University

Rocky Vista University is a health sciences university dedicated to providing quality healthcare education while inspiring students to serve with compassion, integrity, and excellence. Through its programs in medicine and health sciences, RVU advances healthcare education and prepares future healthcare professionals to make a meaningful impact in their communities.
Essential Functions

Student Counseling & Support

• Provide one-on-one and group counseling sessions regarding federal, state, and private loan options, repayment plans, budgeting, and financial literacy.
• Deliver presentations at orientations, financial aid workshops, and other campus events.
• Conduct mandatory loan entrance/exit counseling for students who matriculate, graduate, or withdraw.
• Serve as a resource for international students (if applicable), assisting with private loan programs, scholarships, and financial aid compliance requirements.

Loan Processing & Compliance (if applicable)

• Process federal and private loan certifications, disbursements, adjustments, and reconciliation in accordance with DOE and institutional regulations.
• Review FAFSA applications, complete verification, and resolve discrepancies to ensure aid eligibility.
• Utilize COD, NSLDS, EDconnect, FAA, ELM, Banner, and PowerFAIDS systems for aid processing, monitoring, and reporting.
• Maintain strong working relationships with private lenders to ensure accurate loan servicing for students.
• Assist with centralized certification of VA benefits on VA Enrollment Manager.

Data Management & Reporting

• Maintain accurate student records in financial aid systems and enterprise databases.
• Prepare and analyze reports related to enrollment, scholarships, aid disbursements, and compliance.
• Monitor enrollment and aid status to ensure timely updates and compliance with institutional policies.
• Provide detailed reporting to internal stakeholders and contribute to compliance audits and program reviews.

Collaboration & Communication

• Partner with internal departments (Registrar, Admissions, Clinical Education Operations, Bursar) to streamline processes and resolve student issues.
• Provide timely updates to leadership regarding student aid processing, compliance risks, and operational efficiencies.
• Contribute to financial literacy initiatives, presentations, and outreach programs that promote responsible borrowing and financial wellness.

Other Responsibilities

• Stay current with federal, state, and institutional financial aid regulations.
• Maintain strict adherence to FERPA and confidentiality standards.

Scholarship & Program Coordination (if applicable)

• Coordinate institutional and external scholarship programs, including application processing, tracking, awarding, and reporting.
• Support cost of attendance (COA) surveys and assist with annual COA development and documentation.
• Collaborate with Admissions and Student Services to promote financial literacy and awareness of scholarship opportunities.

Other Duties

• Provide coverage for core functions as needed to ensure uninterrupted service to students.
• Perform other duties and special projects assigned by leadership.

This description is not intended to be all-inclusive.This position may perform other related duties as required to meet the ongoingneeds of the department/institution.
Knowledge, Skills & Abilities

• Strong knowledge of federal, state, and private loan programs, including need analysis, packaging, and repayment options.
• Familiarity with scholarship management and international student financial aid requirements.
• Proficiency with financial aid systems (Banner, PowerFAIDS, Jenzabar, ELM, COD, NSLDS, EDconnect, FAA) and Microsoft Office Suite.
• Excellent oral and written communication skills, with the ability to present to diverse audiences.
• Strong organizational and time-management skills; ability to manage multiple priorities and meet deadlines.
• Proven ability to handle sensitive and confidential information appropriately.
• Commitment to diversity, equity, inclusion, and providing student-centered service.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 2-3 years of professional experience in financial aid, banking, lending, or student services.
• Direct experience with loan processing, FAFSA verification, disbursements, and electronic data transmissions preferred.
• Experience working with scholarships and/or international student financial aid preferred.
• Advanced skills in Microsoft Excel, Word, PowerPoint, and database systems.

Work Environment & Physical Demands

• Office-based environment with frequent use of computers, phones, and standard office equipment.
• Ability to remain accurate and focused in a fast-paced setting with frequent interruptions.
• Some evening or weekend work may be required during peak cycles.

Hours & Travel

• Standard work week
• Occasional evening/weekend hours during peak enrollment and aid cycles.
• Limited travel as required.
  

The anticipated salary range for the Financial Aid Counselor is 45,500 to 53,500 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per NYS local law.