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Support Operations Program Manager Jobs in Texas

HungerRush

Manager, Support Operations

Houston, TX · On-site

Position Summary The Manager, Support Operations owns the operational engine behind the Menufy and HungerRush support teams: workforce planning, quality assurance, automation/AI, and training ...

HungerRush

Manager, Support Operations

Houston, TX · On-site +1

Position Summary The Manager, Support Operations owns the operational engine behind the Menufy and HungerRush support teams: workforce planning, quality assurance, automation/AI, and training ...

Base Power Company

Support Operations

Austin, TX · On-site

What You'll Bring * 4-8+ years in a role that combined analytical rigor with direct ownership of a customer- or member-facing function-support, operations, content, or something adjacent. * Strong ...

Base Power Company

Support Operations

Austin, TX · On-site

What You'll Bring * 4-8+ years in a role that combined analytical rigor with direct ownership of a customer- or member-facing function-support, operations, content, or something adjacent. * Strong ...

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Support Operations Program Manager information

What is a support operations program manager?

Support Operations Program Managers are professionals who oversee and optimize the processes, tools, and strategies used by customer support teams. They work to improve operational efficiency, enhance customer experiences, and ensure that support goals align with broader business objectives. Their responsibilities often include project management, process improvement, data analysis, and cross-functional collaboration. By developing and implementing best practices, they help support teams deliver consistent and high-quality service.

How does a support operations program manager typically collaborate with cross-functional teams to drive process improvements?

Support Operations Program Managers frequently work with cross-functional teams such as customer support, product management, engineering, and data analytics to identify pain points and streamline support processes. They facilitate meetings, gather input from stakeholders, and use data-driven insights to recommend and implement process changes. Regular collaboration ensures that improvements align with both customer needs and business objectives, and clear communication is essential for successful execution and buy-in across departments.

What are the key skills and qualifications needed to thrive as a support operations program manager, and why are they important?

To thrive as a Support Operations Program Manager, you need expertise in program management, data analysis, and process improvement, typically supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Jira or Asana), customer support platforms (such as Zendesk or Salesforce Service Cloud), and methodologies like ITIL or Six Sigma is highly valuable. Strong leadership, problem-solving abilities, and excellent communication skills help you drive cross-functional initiatives and foster collaboration. These skills are crucial for optimizing support processes, ensuring service quality, and enabling scalable business growth.

What is the difference between Support Operations Program Manager vs Customer Support Specialist?

AspectSupport Operations Program ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in support operationsUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentOversees support teams, manages processes, and improves support workflows in corporate settingsInteracts directly with customers via calls, chats, or emails to resolve issues
Employer & Industry UsageCommon in tech, SaaS, and enterprise support companiesFound across retail, telecom, and service industries

The Support Operations Program Manager focuses on managing support processes and teams, ensuring efficiency and strategic improvements. In contrast, the Customer Support Specialist handles direct customer interactions to resolve issues. Both roles are essential but differ in scope and responsibilities.

What cities in Texas are hiring for Support Operations Program Manager jobs?

Cities in Texas with the most Support Operations Program Manager job openings:

Infographic showing various Support Operations Program Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

NPI Operations Program Manager, iPad & Accessories

Austin, TX • On-site

Apple
Computer and Electronic Product Manufacturing • 10K+ employees
Learn more about Appleexternal

Full-time

Re-posted yesterday

Apple rating

8.1

Company rating: 8.1 out of 10

Based on 684 frontline employees who took The Breakroom Quiz

Job description

Imagine what you could do here. At Apple, new ideas have a way of becoming
extraordinary products, services, and customer experiences very quickly. Bring passion
and dedication to your job and there's no telling what you could accomplish.
The people here at Apple don't just build products - they craft the kind of wonder that's
revolutionized entire industries. It's the diversity of those people and their ideas that
inspires the innovation that runs through everything we do, from amazing technology to
industry-leading environmental efforts. Join Apple, and help us leave the world better than
we found it.
Description
The New Product Introduction Operations Program Manager (NPO) launches products on
time, with high quality and maximum customer availability.
NPO's are pivotal to the dynamic development and launch of Apple's products. A successful
NPO is a leader and facilitator; is dynamic, driven, organized and detail oriented; excels in
program/ project management; communicates with ease at all levels; thrives in an
ambiguous environment and is adept at facilitating actions and resolving conflicts.
Furthermore, we lead within worldwide Operations and collaborate with the core product
development team and other functional organizations within Apple.
Minimum Qualifications
Experience in manufacturing, process engineering or product development
Bachelor's degree in Engineering or demonstrated proficiency managing technical
programs preferred.
Results oriented with a bias for action and a strong attention to detail
Strong interpersonal skills and ability to present to management
Technical expertise and prior OEM management experience
Preferred Qualifications
Masters or MBA are considered a plus.

What Apple employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apple logo

About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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