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Support Operations Program Manager Jobs in Texas

ZT Systems

Operations Program Manager

Georgetown, TX · On-site

About The Role The Operations Program Manager is responsible for managing the schedule and ... Support team growth in critical communication methods and personal development areas. * Coordinate ...

VVater

Operations Program Manager

Austin, TX

... Support Jump in wherever the operation needs an extra set of capable hands; this is a high ... program management, project management, production planning, manufacturing operations, or a similar ...

VVater

Operations Program Manager

Austin, TX · On-site

Support procurement, logistics, and materials coordination as needed to keep production and field ... operations program management, project management, production planning, manufacturing operations ...

VVater LLC

Operations Program Manager

Austin, TX · On-site

Support procurement, logistics, and materials coordination as needed to keep production and field ... operations program management, project management, production planning, manufacturing operations ...

VVater

Operations Program Manager

Austin, TX · On-site

... Support • Jump in wherever the operation needs an extra set of capable hands; this is a high ... • 5+ years in operations program management, project management, production planning ...

VVater

Operations Program Manager

Austin, TX · On-site

... Support Jump in wherever the operation needs an extra set of capable hands; this is a high ... program management, project management, production planning, manufacturing operations, or a similar ...

Apple

Strategic Operations Program Manager

Austin, TX · On-site

Description Strategic Operations Program Managers are responsible for ramp readiness, product launch and continuing operations through the 'end of production' of a program(s). You will influence ...

Ericsson

Retention Operations Program Manager

Plano, TX · On-site

... Support change management, communication, and training for new or updated retention processes ... Operations, Program Management, Customer Success and/or Renewal Programs or similar roles in a B2B ...

Apple

Strategic Operations Program Manager

Austin, TX · On-site

$133K - $246K/yr

Description Strategic Operations Program Managers are responsible for ramp readiness, product launch and continuing operations through the 'end of production' of a program(s). You will influence ...

Apple

Strategic Operations Program Manager

Austin, TX

$133K - $246K/yr

Description Strategic Operations Program Managers are responsible for ramp readiness, product launch and continuing operations through the 'end of production' of a program(s). You will influence ...

eNett

Risk Operations Program Manager

Dallas, TX · On-site

About Team / Role As a Global Risk Operations Program Manager, you will be the strategic engine ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...

Apple

Engineering Operations Program Manager

Austin, TX · On-site

... program management and/or product operations in a technology company Extensive cross-functional stakeholder management experience, with the ability to work independently and handle multiple projects ...

Harvey

Global Operations Program Manager

Dallas, TX · On-site

$120K - $200K/yr

We have strong product-market fit and world-class investor support. We're scaling fast and defining ... Role Overview People Operations is taking on more complex, cross-functional program work as Harvey ...

transpak

Senior Operations Program Manager

Austin, TX · On-site

$115K - $115K/yr

... Operations Program Manager Work Schedule : Monday to Friday Benefits : Medical, Dental, Vision ... Develop governance practices to support faster, clearer decision-making in a matrixed environment.

TransPak

Senior Operations Program Manager

Kyle, TX · On-site

$111K - $111K/yr

... Operations Program Manager Work Schedule : Monday to Friday Benefits : Medical, Dental, Vision ... Develop governance practices to support faster, clearer decision-making in a matrixed environment.

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Support Operations Program Manager information

What is a support operations program manager?

Support Operations Program Managers are professionals who oversee and optimize the processes, tools, and strategies used by customer support teams. They work to improve operational efficiency, enhance customer experiences, and ensure that support goals align with broader business objectives. Their responsibilities often include project management, process improvement, data analysis, and cross-functional collaboration. By developing and implementing best practices, they help support teams deliver consistent and high-quality service.

How does a support operations program manager typically collaborate with cross-functional teams to drive process improvements?

Support Operations Program Managers frequently work with cross-functional teams such as customer support, product management, engineering, and data analytics to identify pain points and streamline support processes. They facilitate meetings, gather input from stakeholders, and use data-driven insights to recommend and implement process changes. Regular collaboration ensures that improvements align with both customer needs and business objectives, and clear communication is essential for successful execution and buy-in across departments.

What are the key skills and qualifications needed to thrive as a support operations program manager, and why are they important?

To thrive as a Support Operations Program Manager, you need expertise in program management, data analysis, and process improvement, typically supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Jira or Asana), customer support platforms (such as Zendesk or Salesforce Service Cloud), and methodologies like ITIL or Six Sigma is highly valuable. Strong leadership, problem-solving abilities, and excellent communication skills help you drive cross-functional initiatives and foster collaboration. These skills are crucial for optimizing support processes, ensuring service quality, and enabling scalable business growth.

What is the difference between Support Operations Program Manager vs Customer Support Specialist?

AspectSupport Operations Program ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in support operationsUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentOversees support teams, manages processes, and improves support workflows in corporate settingsInteracts directly with customers via calls, chats, or emails to resolve issues
Employer & Industry UsageCommon in tech, SaaS, and enterprise support companiesFound across retail, telecom, and service industries

The Support Operations Program Manager focuses on managing support processes and teams, ensuring efficiency and strategic improvements. In contrast, the Customer Support Specialist handles direct customer interactions to resolve issues. Both roles are essential but differ in scope and responsibilities.

What cities in Texas are hiring for Support Operations Program Manager jobs?

Cities in Texas with the most Support Operations Program Manager job openings:

Infographic showing various Support Operations Program Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Operations Program Manager

Georgetown, TX

ZT Systems
Computer and Peripheral Equipment Manufacturing • 1 - 5K employees
Learn more about ZT Systemsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

ZT Systems rating

8.0

Company rating: 8.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

About The Role

The Operations Program Manager is responsible for managing the schedule and execution of new programs in manufacturing to meet or exceed milestones as set forth by ZT. The Operations Program Manager's scope of responsibility covers the end-to-end process of current program optimization and new programs development. The operations program manager is ultimately responsible for factory readiness and the successful implementation of the programs into production.

What You'll Do

  • Anticipate, plan, and coordinate internal logistics/needs across projects and facilities in ZT Systems

  • Ensuring all stakeholders (Internal and External) are engaged and aligned to the program goals.

  • Employ a can-do attitude, taking on any task required to support the team and get things done.

  • Create and develop program reports and summaries for executive management in conjunction with team leads across the operations and production groups.

  • Develop tools and analytics for project reporting, enabling program teams to focus more efforts on problem solving.

  • Maintain and assist in driving productive meetings across project teams, providing, and following up with action items as necessary.

  • Assess, analyze, consolidate, and communicate risk & status clearly and succinctly.

  • Support team growth in critical communication methods and personal development areas.

  • Coordinate manufacturing preparation activities and collaborate with manufacturing planning to develop implementation timelines.

  • Identify key program issues and present options for resolution.

  • Coordinate internal resources such as engineering, operations, and manufacturing teams in issue resolution and recovery planning.

What You'll Bring

  • Bachelor's Degree in Engineering discipline (mechanical, electrical, or industrial preferred), Business Administration, or equivalent combination of education and/or experience.

  • 5+ years project management experience in a manufacturing environment

  • Experience with continuous improvement / lean programs

  • Experience with Microsoft Office tools (Outlook, Excel, and Word) Ability to effectively prioritize with strong time management skills and adapt to change in a fast-paced environment

  • Superior verbal and written communication skills, attention to detail with a strong sense of urgency

  • Proficiency in Engineering Software

  • Bluebeam, AutoCAD, Revit, Aconex, PlanGrid, and or Procore preferred

  • Demonstrated ability to work with minimal guidance; proactive, motivated self-starter

#LI-PW #LI-Onsite

About ZT Systems

At ZT Systems, a Sanmina Company, you'll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a fast-paced environment that's challenging, rewarding, and career-defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities-to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today-and transforming the future of tomorrow.


Join ZT Systems and help us build technology infrastructure that connects the world.

What We Offer
At ZT Systems, a Sanmina Company, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you'll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development-both now and in the future.

Compensation & Financial Security

-Competitive base salary

-Performance-based annual bonus eligibility

-401(k) retirement savings plan

-Tuition reimbursement for eligible education programs

Health & Wellness

-Comprehensive medical, dental, and vision coverage with access to leading providers

-Mental health resources and employee wellness support programs-

-Company-paid life and disability insurance

Time Away & Work-Life Balance

-Paid time off (PTO) and company-paid holidays

-Parental leave and family care support programs

Growth & Purpose

-Structured training programs and on-the-job learning opportunities

-Matching gifts and volunteer programs to support causes you care about

These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here.

ZT Group Int'l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.

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