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Support Operations Program Manager Jobs in San Antonio, TX

Chenega Corporation

Program Manager

San Antonio, TX · On-site +1

Oversee program support operations for WIC Overseas offices and remote service locations across ... Manage contract deliverables, including monthly progress reporting, participant reporting ...

Giacare Inc

Program Manager

San Antonio, TX · On-site

Program Manager Full Time JBSA, San Antonio, TX, US About GiaCare This position is pending award of ... Identify performance trends and implement process improvements to support operational effectiveness ...

Giacare Inc

Program Manager

San Antonio, TX · On-site

The Program Manager will provide leadership and oversight for healthcare contract operations ... Identify performance trends and implement process improvements to support operational effectiveness ...

Morgan's Wonderland Camp

Program Manager

San Antonio, TX · On-site

$43K/yr

Provide operational and logistical support to assigned camp user groups during their entire stay at ... Program Manager shall demonstrate leadership in the areas of volunteer and staff development ...

Morgan's Camp

Program Manager

San Antonio, TX · On-site

$43K/yr

Provide operational and logistical support to assigned camp user groups during their entire stay at ... Program Manager shall demonstrate leadership in the areas of volunteer and staff development ...

Morgan's Camp

Program Manager

San Antonio, TX · On-site

$43K/yr

Provide operational and logistical support to assigned camp user groups during their entire stay at ... Program Manager shall demonstrate leadership in the areas of volunteer and staff development ...

Abacus Technology

Program Manager

San Antonio, TX · On-site

Support and develop acquisition reports, including statutory and regulatory reports (i.e. DAES, MAR, etc.). * Support program management reviews, senior level meeting/reviews, and IMP/IMS reviews.

Abacus Technology

Program Manager

San Antonio, TX · On-site

Support and develop acquisition reports, including statutory and regulatory reports (i.e. DAES, MAR, etc.). * Support program management reviews, senior level meeting/reviews, and IMP/IMS reviews.

Abacus Technology

Program Manager

San Antonio, TX

Support and develop acquisition reports, including statutory and regulatory reports (i.e. DAES, MAR, etc.). * Support program management reviews, senior level meeting/reviews, and IMP/IMS reviews.

My Education Solutions

Program Manager

San Antonio, TX · Hybrid

$25 - $30/hr

Operations Manager Classification: Non-Exempt (Full-Time) Compensation: $25-$30/hour ($52,000-$62 ... support for Federal Student Loan Forgiveness programs--so they can live the life they envisioned ...

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All JobsSupport Operations Program JobsSupport Operations Program Manager JobsSupport Operations Program Manager Jobs in San Antonio, TX

Support Operations Program Manager information

See San Antonio, TX salary details

$25.3K

$66K

$107.3K

How much do support operations program manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for support operations program manager in San Antonio, TX is $66,013.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $82,500.00 per year, depending on experience, location, and employer.

What is a support operations program manager?

Support Operations Program Managers are professionals who oversee and optimize the processes, tools, and strategies used by customer support teams. They work to improve operational efficiency, enhance customer experiences, and ensure that support goals align with broader business objectives. Their responsibilities often include project management, process improvement, data analysis, and cross-functional collaboration. By developing and implementing best practices, they help support teams deliver consistent and high-quality service.

How does a support operations program manager typically collaborate with cross-functional teams to drive process improvements?

Support Operations Program Managers frequently work with cross-functional teams such as customer support, product management, engineering, and data analytics to identify pain points and streamline support processes. They facilitate meetings, gather input from stakeholders, and use data-driven insights to recommend and implement process changes. Regular collaboration ensures that improvements align with both customer needs and business objectives, and clear communication is essential for successful execution and buy-in across departments.

What are the key skills and qualifications needed to thrive as a support operations program manager, and why are they important?

To thrive as a Support Operations Program Manager, you need expertise in program management, data analysis, and process improvement, typically supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Jira or Asana), customer support platforms (such as Zendesk or Salesforce Service Cloud), and methodologies like ITIL or Six Sigma is highly valuable. Strong leadership, problem-solving abilities, and excellent communication skills help you drive cross-functional initiatives and foster collaboration. These skills are crucial for optimizing support processes, ensuring service quality, and enabling scalable business growth.

What is the difference between Support Operations Program Manager vs Customer Support Specialist?

AspectSupport Operations Program ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in support operationsUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentOversees support teams, manages processes, and improves support workflows in corporate settingsInteracts directly with customers via calls, chats, or emails to resolve issues
Employer & Industry UsageCommon in tech, SaaS, and enterprise support companiesFound across retail, telecom, and service industries

The Support Operations Program Manager focuses on managing support processes and teams, ensuring efficiency and strategic improvements. In contrast, the Customer Support Specialist handles direct customer interactions to resolve issues. Both roles are essential but differ in scope and responsibilities.

Infographic showing various Support Operations Program Manager job openings in San Antonio, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $66,013 per year, or $31.7 per hour.

Readymix Operational Systems Program Manager

Cibolo, TX • On-site

PRC Resources
See more jobs at PRC Resourcesexternal

$105K - $130K/yr

Full-time

Re-posted 18 days ago

Key responsibilities

  • Lead the implementation, rollout, and ongoing optimization of operational and business systems.

  • Manage multiple operational projects and system-related initiatives simultaneously, coordinating efforts across teams and vendors.

  • Monitor system performance, user adoption, and operational metrics, providing reports and updates to leadership.

Job description

INDUSTRY: Construction/Logistics
LOCATION: Northeast San Antonio (Cibolo-Schertz area)
CONTEXT: The Operational Systems Program Manager is responsible for leading and coordinating operational programs, systems, and process improvement initiatives across a fast-paced operations environment. This role oversees the implementation, integration, optimization, and long-term effectiveness of operational and business systems that support field operations, reporting, communication, and overall organizational performance.
This individual will work cross-functionally with leadership, operations teams, vendors, and internal stakeholders to ensure systems and operational processes are standardized, scalable, and aligned with business objectives. The ideal candidate is highly organized, process-driven, analytical, and capable of managing multiple initiatives simultaneously while driving operational efficiency and accountability.
RESPONSIBILITIES:
Program & Operational Strategy
  • Develop and execute operational programs, implementation plans, and system initiatives aligned with company objectives.
  • Identify opportunities to improve operational efficiency, reporting, communication, workflow processes, and system utilization.
  • Support continuous improvement initiatives across operations and administrative functions.
  • Assist leadership in developing scalable operational processes and system standards.

Project & Program Management
  • Manage multiple operational projects and system-related initiatives simultaneously.
  • Coordinate efforts between operations leadership, field teams, vendors, and internal departments to ensure successful implementation and adoption.
  • Track project timelines, deliverables, risks, dependencies, and implementation progress.
  • Ensure operational programs and systems are being utilized effectively and consistently across the organization.

Systems Implementation & Optimization
  • Lead implementation, rollout, and ongoing optimization of operational and business systems.
  • Coordinate integration efforts between software platforms, operational workflows, and business processes.
  • Establish and maintain system documentation, workflows, best practices, and operational standards.
  • Conduct quality control reviews and audits to ensure system accuracy, consistency, and effectiveness.
  • Monitor user adoption, system performance, and operational impact, identifying areas for improvement.
  • Coordinate troubleshooting, upgrades, maintenance efforts, and vendor communication related to operational systems.

Stakeholder Communication & Support
  • Serve as a key point of contact for operational systems and program initiatives.
  • Provide regular progress updates, reporting, and recommendations to leadership.
  • Gather feedback from operational and support teams to improve processes and system functionality.
  • Support training and change management efforts to encourage adoption and operational consistency.

Performance Monitoring & Reporting
  • Monitor KPIs, system utilization, and operational performance metrics.
  • Prepare reports and dashboards related to project status, operational improvements, adoption metrics, and implementation outcomes.
  • Ensure compliance with company policies, operational procedures, and system standards.

QUALIFICATIONS:
  • Bachelor's degree in Business, Operations, Engineering, Information Systems, Construction Management, or related field preferred.
  • 5+ years of experience in operations management, program management, systems implementation, operational excellence, or related roles.
  • Experience supporting operational systems, ERP platforms, dispatch systems, project management software, or workflow/process improvement initiatives preferred.
  • Strong organizational, analytical, and project management skills.
  • Ability to manage multiple priorities in a fast-paced operational environment.
  • Strong communication and cross-functional leadership abilities.
  • Process-oriented mindset with a focus on operational efficiency and continuous improvement.
  • Proficiency with Microsoft Office Suite and operational/business software platforms.

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