Support Operations Lead Jobs (NOW HIRING)

IAM Operations Lead

The Opportunity:

As an IAM Operations Lead, you'll manage the ongoing administration, maintenance, monitoring, and troubleshooting of enterprise IAM and PKI systems. You'll work closely with cybersecurity teams, system administrators, network engineers, and mission stakeholders to ensure identity services remain secure, available, and compliant with operational requirements.

In this role, you'll perform routine operational activities including certificate issuance and renewal, account and access support, system health monitoring, patching, configuration management, incident response support, and lifecycle maintenance for IAM and PKI platforms. You'll help maintain secure authentication and authorization services while supporting operational continuity and compliance initiatives.

You'll also assist with process improvement efforts, automation initiatives, and operational documentation to enhance efficiency and reliability across the IAM environment. From supporting certificate authorities and credential management systems to troubleshooting authentication issues and maintaining secure access controls, you'll help ensure enterprise identity services remain resilient and effective.

Join us. The world can't wait.

You Have:

• 3+ years of experience supporting or maintaining Public Key Infrastructure (PKI) environments in a cybersecurity or enterprise operations setting

• Experience administering and maintaining Active Directory Certificate Services (AD CS)

• Experience performing operational support activities, including monitoring, patching, troubleshooting, and maintenance of security systems

• Experience supporting Certificate Authority (CA) operations, maintenance, and sustainment activities

• Experience with certificate lifecycle management processes, including issuance, renewal, revocation, and automation support

• Experience documenting operational procedures, troubleshooting guides, and maintenance activities

• Knowledge of certificate policies, certificate structures, and operational compliance requirements

• Knowledge of Linux systems administration and asymmetric cryptography concepts and applications

• Active TS/SCI clearance; willingness to take a polygraph exam

• HS diploma or GED

Nice If You Have:

• Experience supporting Keyfactor and Venafi platforms in an operational environment

• Experience maintaining and troubleshooting ACME and SCEP processes

• Experience with operational automation or scripting for certificate management tasks

• Security+ Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.