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Support Operations Lead Jobs in Waunakee, WI (NOW HIRING)

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

The Client Support Manager leads the Client Support team to deliver exceptional and consistent ... Demonstrated ability to lead teams, analyze performance metrics, and drive operational improvements.

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

The Client Support Manager leads the Client Support team to deliver exceptional and consistent ... Demonstrated ability to lead teams, analyze performance metrics, and drive operational improvements.

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

The Client Support Manager leads the Client Support team to deliver exceptional and consistent ... Demonstrated ability to lead teams, analyze performance metrics, and drive operational improvements.

Serendipity Labs

Operations Coordinator

Madison, WI · On-site

$20 - $24/hr

Operations Coordinator Full Time Do you thrive in collaboration and event planning Are you a ... in support of Team, Members, and Guests. * The ability to lead and delegate while holding Team ...

Serendipity Labs

Operations Coordinator

Madison, WI · On-site

$20 - $24/hr

Operations Coordinator - Full Time Do you thrive in collaboration and event planning Are you a ... in support of Team, Members, and Guests. * The ability to lead and delegate while holding Team ...

Serendipity Labs

Operations Coordinator

Madison, WI · On-site

$20 - $24/hr

Operations Coordinator - Full Time Do you thrive in collaboration and event planning Are you a ... in support of Team, Members, and Guests. * The ability to lead and delegate while holding Team ...

Jobtailor

Salesforce Tech Lead

Oregon, WI · On-site

$140 - $200/hr

Lead release management, sandbox strategy and DevOps/CI-CD pipelines. • Design integrations ... Support mid-to-senior engineers on solution trade-offs, integration impact, scalability and ...

UWHealth

Culinary Services Lead

Madison, WI · On-site

$17.25 - $22/hr

Implement and maintain high standards of sanitation and hygiene practices throughout the culinary operations. * Lead and motivate a team of culinary professionals, providing guidance and support to ...

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Support Operations Lead information

See Waunakee, WI salary details

$13

$28

$65

How much do support operations lead jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for support operations lead in Waunakee, WI is $28.58, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $31.73 per hour, depending on experience, location, and employer.

What does a support operations lead do?

A support operations lead manages and improves customer support processes, ensuring efficient service delivery. They often oversee support teams, analyze performance metrics, and implement tools or systems to enhance customer satisfaction and operational efficiency.

What is a support operations lead position?

A support operations lead is responsible for managing and optimizing customer support processes, ensuring efficient service delivery, and leading support teams. They often analyze support metrics, implement improvements, and coordinate with other departments to enhance customer satisfaction. Strong leadership, communication skills, and familiarity with support tools like ticketing systems are essential for this role.

Practice Operations Lead

Wisconsin Fertility

Middleton, WI • On-site

Full-time

Re-posted 13 days ago

Job description

Job Type
Full-time
Description
The Practice Operations Lead supports daily clinic operations while serving as a key resource for patient access, financial counseling, and revenue cycle workflows. This hybrid role combines practice management responsibilities with front office oversight, billing coordination, insurance verification, coding awareness, payment collection, and patient financial support. The Practice Operations Lead partners closely with clinical, operations, finance, billing, and revenue cycle teams to ensure patients move through care efficiently, financial expectations are communicated clearly, and clinic workflows are accurate, compliant, and patient-centered.
Essential Responsibilities
Practice Operations
  • Assists with practice coordinator, front desk workflows, and administrative clinic operations to ensure daily responsibilities are completed accurately and efficiently.
  • Provide support for clinic team members involved in scheduling, intake, financial counseling, and patient access.
  • Lead team huddles, staff escalations, administrative scheduling, and coordination of front office coverage to support clinic flow and patient service.
  • Address patient complaints, questions, and feedback within 24-48 hours in partnership with clinical, operations, and laboratory teams.

Financial Counseling, Revenue Cycle, and Billing Support
  • Support patient financial counseling by reviewing cycle packages, coverage benefits, insurance verification outcomes, payment expectations, and available next steps.
  • Understand healthcare billing, insurance authorization processes, payer requirements, coding basics, claim documentation needs, and revenue cycle handoffs.
  • Coordinate with billing, finance, RCM, and clinical teams to resolve patient account questions, coverage issues, authorization gaps, claim-related concerns, and documentation needs.
  • Collect patient payments, deposits, balances, and estimates; refund request triage, and accurate payment posting workflows.
  • Communicate financial policies, appointment instructions, arrival times, preparation needs, and next steps clearly and courteously.
  • Handle patient billing concerns, insurance questions, and service issues with professionalism; de-escalate concerns and escalate appropriately to leadership or internal partners.
  • Manage check-in/check-out, patient demographics, required forms, consents, signatures, EMR documentation, and front desk patient service as needed.
  • Scrub the clinic schedule daily to confirm access, authorization status, financial readiness, documentation accuracy, and timely movement of patients into treatment.

Requirements
3+ years of healthcare operations
  • Bachelor of Science degree or clinical background preferred (not required).
  • Strong communication, customer service, change management, financial counseling, problem-solving, and team leadership skills.
  • Experience with EMR systems, practice management systems, insurance verification tools, billing workflows, and Microsoft Office.
  • Working knowledge of healthcare billing, insurance coding terminology, payer requirements, authorization processes, patient estimates, collections, and revenue cycle management preferred.
  • Detail-oriented, professional, adaptable, and able to manage competing priorities independently and collaboratively.
  • Passion for women's health and fertility preferred, but not required

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