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Support Manager Jobs in Ripplemead, VA (NOW HIRING)

HealthCare Support

Pharmacist

Blacksburg, VA · On-site

$127/hr

Registered Pharmacist In Charge HealthCare Support is actively seeking a Registered Pharmacist In ... Equivalent combination of education and experience in business management Benefits for the ...

Taco Bell

Shift Manager / Hourly Manager

Dublin, VA · On-site

$13.50 - $15/hr

Annual Performance Reviews Charter Foods a franchisee of leading brands in the Food & Beverage industry, is seeking a Shift Manager / Hourly Manager to support the Management Team in running great ...

Taco Bell

Shift Manager / Hourly Manager

Blacksburg, VA · On-site

$17 - $18/hr

Annual Performance Reviews Charter Foods a franchisee of leading brands in the Food & Beverage industry, is seeking a Shift Manager / Hourly Manager to support the Management Team in running great ...

Taco Bell

Shift Manager / Hourly Manager

Dublin, VA

$13.50 - $15/hr

Annual Performance Reviews Charter Foods a franchisee of leading brands in the Food & Beverage industry, is seeking a Shift Manager / Hourly Manager to support the Management Team in running great ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Ripplemead, VA

Support Manager information

See Ripplemead, VA salary details

$18.9K

$57.2K

$101.9K

How much do support manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for support manager in Ripplemead, VA is $57,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,400.00 and $76,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Ripplemead, VA are hiring for Support Manager jobs?

Cities near Ripplemead, VA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Ripplemead, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,177 per year, or $27.5 per hour.

Support Coordinator - ID/DD Services ($3,000 Sign on Bonus)

Blacksburg, VA • On-site

New River Valley Community Services
Offices of Mental Health Practitioners • 501 - 1,000 employees
Learn more about New River Valley Community Servicesexternal

$18 - $23.25/hr

Full-time

Re-posted 5 days ago

New River Valley Community Services rating

3.6

Company rating: 3.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description


The Support Coordinator provides targeted case management/support coordination activities for individuals diagnosed with Intellectual Disabilities or Developmental Disabilities (ID/DD). Works as part of the team to ensure individuals are linked with necessary services, supports, and resources. Ensures supports are coordinated amongst providers as needed to help individuals live and function optimally in the community.
***$3,000 Sign on Bonus***
Salary Range:
$39,487.50- $45,410.63
Education/Experience Required:
  • High School Diploma is required.
  • Bachelor's Degree in Education, Social Work, Psychology or Human Services related field is preferred.
  • At least one year of experience in a setting working with individuals with mental illness, substance use disorders and/or intellectual/developmental disabilities is required.
  • Registration as a QDDP is required. Must maintain QDDP status and all required trainings/CEUs.

Additional compensation will be considered for any new employees who speak multiple languages.

What New River Valley Community Services employees say

Pay

Hours and flexibility

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