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Support Manager Jobs in Meriden, CT (NOW HIRING)

Group CBS

Production Support

Seymour, CT · On-site

Reporting to the Production Support Supervisor or Manager, you will be responsible for maintaining and optimizing production equipment, addressing technical challenges, and contributing to the ...

Fine Fettle

Retail Team Lead

Middlebury, CT

$17 - $19/hr

Support Manager with training of Agents to follow Standard Operating Procedures, as well as provide in-the-moment coaching. * Conduct POS audits to ensure cash and scanning is efficiently executed.

New

Complete Network Support

Support Desk Technician

Branford, CT · On-site

$19.75 - $26.75/hr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... Excellent time management skills * Strong verbal and written communication skills * Strong search ...

Maggie s Management Group LLC

support

Southbury, CT · On-site

$15/hr

Our Maggie McFly's ® team is dedicated to making every guests' experience as memorable and enjoyable as possible. However, this isn't possible without our hard-working, dedicated team of ...

Novus Insight, Inc.

Be Seen First

Support Specialist

East Hartford, CT · On-site

$55K - $65K/yr

Manage Others: No Job Type: Specialist Employee Type: Non-Exempt, Full Time Travel: Frequently ... support and management. The Novus team has a broad array of technical competencies and is always ...

Maggie s Management Group LLC

support

Manchester, CT · On-site

$15/hr

Our Maggie McFly's ® team is dedicated to making every guests' experience as memorable and enjoyable as possible. However, this isn't possible without our hard-working, dedicated team of ...

Maggie s Management Group LLC

support

Glastonbury, CT · On-site

$15/hr

Our Maggie McFly's ® team is dedicated to making every guests' experience as memorable and enjoyable as possible. However, this isn't possible without our hard-working, dedicated team of ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Meriden, CT

Support Manager information

See Meriden, CT salary details

$22.1K

$66.5K

$118.6K

How much do support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for support manager in Meriden, CT is $66,548.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $89,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Meriden, CT? The most popular types of Support jobs in Meriden, CT are:
What cities near Meriden, CT are hiring for Support Manager jobs? Cities near Meriden, CT with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Meriden, CT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,548 per year, or $32 per hour.

Production Support

Group CBS

Seymour, CT • On-site

Full-time

Posted 25 days ago

Job description

JOB SUMMARY

Monday - Friday 8AM - 5PM

As a Production Support professional, you will play a crucial role in ensuring the smooth operation of manufacturing processes by providing technical assistance, troubleshooting issues, and collaborating with cross-functional teams. Reporting to the Production Support Supervisor or Manager, you will be responsible for maintaining and optimizing production equipment, addressing technical challenges, and contributing to the overall efficiency of the production environment. 

ESSENTIAL DUTIES AND RESPONSIBILITIES   

  • Provide on-the-floor technical support to production operators and team members. 

  • Address and resolve technical inquiries and issues promptly. 

  • Perform routine maintenance and calibration of production equipment and machinery. 

  • Execute preventive maintenance activities to ensure optimal performance. 

  • Identify and diagnose technical issues in production processes and equipment. 

  • Implement timely and effective solutions to minimize disruptions. 

  • Collaborate with the production team to identify opportunities for process improvement. 

  • Implement changes and adjustments to enhance efficiency and product quality. 

  • Maintain accurate records of equipment maintenance activities and technical interventions. 

  • Update documentation related to troubleshooting procedures and solutions. 

  • Work closely with production operators and team leads to understand technical challenges. 

  • Provide training and guidance on the proper use and care of equipment. 

  • Collaborate with the Quality Control team to ensure products meet quality standards. 

  • Participate in quality audits and inspections as needed. 

  • Adhere to safety protocols and guidelines in all technical activities. 

  • Report and address any safety concerns promptly. 

  • Monitor and maintain inventory levels of spare parts and consumables. 

  • Coordinate with the procurement team to ensure the availability of required materials. 

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