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Support Manager Jobs in Goodyear, AZ (NOW HIRING)

CBRE Group

Account Support

Phoenix, AZ · On-site

Account Support As a CBRE Account Support, you will provide exceptional customer service and ... They are responsible for managing the delivery of contractual services to ensure requirements are ...

HME

Technical Support Supervisor

Phoenix, AZ · On-site +1

$72K - $86K/yr

Relocation support is not provided for this role. What you will do in the position * People Leader ... Manages according to HME Corporate Culture, standard operating procedures, performance objectives ...

HM Electronics Inc

Technical Support Supervisor

Phoenix, AZ · On-site

$60 - $80/hr

Relocation support is not provided for this role. What you will do in the position * People Leader ... Manages according to HME Corporate Culture, standard operating procedures, performance objectives ...

New

Oregano's

Restaurant Manager

Buckeye, AZ · On-site

$60 - $80/hr

Restaurant Support Managers Wanted! Are you ready to toss your expertise into the mix? Oregano's Pizza Bistro is expanding, and we are looking for high-energy Support Managers to lead our teams! If ...

Oregano's

Restaurant Manager

Phoenix, AZ · On-site

$60K - $70K/yr

Restaurant Support Managers Wanted! Are you ready to toss your expertise into the mix? Oregano's Pizza Bistro is expanding, and we are looking for high-energy Support Managers to lead our teams! If ...

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Support Manager information

See Goodyear, AZ salary details

$21.8K

$65.8K

$117.3K

How much do support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for support manager in Goodyear, AZ is $65,810.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $88,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Goodyear, AZ?

The most popular types of Support jobs in Goodyear, AZ are:

What job categories do people searching Support Manager jobs in Goodyear, AZ look for?

The top searched job categories for Support Manager jobs in Goodyear, AZ are:

What cities near Goodyear, AZ are hiring for Support Manager jobs?

Cities near Goodyear, AZ with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Goodyear, AZ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,810 per year, or $31.6 per hour.

Manager of Banker Sales Support

First Citizens Bank

Chandler, AZ • On-site

Full-time

Posted 7 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 175 rated banks

Job description

Overview

The Manager of Banker Sales Support (MBSS) position is responsible for managing a team of Sales Support Specialist associates for business, commercial, or middle market bankers within a region or area. It oversees a team responsible for client service, loan documentation quality, operational issues, and other sales support functions. The MBSS also manages risk by monitoring credit portfolios and support processes for operational and regulatory compliance, and provides guidance on loan servicing, regulatory compliance, and risk mitigation strategies for associate team. It will identify workflow inefficiencies and develops solutions to uphold performance and service standards within lending support functions.


Responsibilities & Qualifications

Duties & Responsibilities:

  • Business Support - Manages a team that provides loan support, customer service, and sales support for bankers. Ensures that business and retail clients receive a high level of service and that quality standards are upheld. Identifies inefficiencies in support processes, and implements enhancements for staff performance.
  • Risk Management - Manages an assigned area’s credit risk by monitoring loan portfolio performance. Ensures compliance in loan processing and operations with all applicable regulations, policies, and standards. Monitors portfolio reporting system and leads efforts to mitigate identified risks. Decisions complex client operational issues. Develops systematic action plans for ongoing improvement of risk management capabilities.
  • Loan Coaching - Trains commercial, business, and middle market banking associates on loan closing procedures and required documentation, loan servicing, government and bank regulations, and exception clearing practices. Partners with regional leadership on training initiatives and projects.
  • Managerial Functions - Establishes and monitors expectations to achieve company and regional goals. Makes appropriate changes to banking policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff.

Position Specific Skills:

  • Proven skills in creation, design, and interpretation of sales reports

Qualifications:

  • Minimum Required Education and Experience:
    • Bachelor's Degree and 4 years' experience OR
    • High School Diploma or GED/Equivalent and 8 years' experience in Bank Lending or Underwriting, Operations or Sales

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. #LI-KL1

Qualifications:

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. #LI-KL1

Education:UNAVAILABLEEmployment Type: FULL_TIME

What First Citizens Bank employees say

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