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Support Manager Jobs in Enfield, CT (NOW HIRING)

UMass Amherst

Case Manager Absence Support

Amherst, MA · On-site

$19.75 - $25.25/hr

Case Manager Absence Support Executive Area: Human Resources College/School/MBU: Human Resources Department: Human Resources Work Location: Amherst Schedule: Full Time Work Arrangement: Remote Job ...

Novus Insight, Inc.

Be Seen First

Support Specialist

East Hartford, CT · On-site

$55K - $65K/yr

Manage Others: No Job Type: Specialist Employee Type: Non-Exempt, Full Time Travel: Frequently ... support and management. The Novus team has a broad array of technical competencies and is always ...

Maggie s Management Group LLC

support

Manchester, CT · On-site

$15/hr

Our Maggie McFly's ® team is dedicated to making every guests' experience as memorable and enjoyable as possible. However, this isn't possible without our hard-working, dedicated team of ...

Maggie s Management Group LLC

support

Glastonbury, CT · On-site

$15/hr

Our Maggie McFly's ® team is dedicated to making every guests' experience as memorable and enjoyable as possible. However, this isn't possible without our hard-working, dedicated team of ...

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Support Manager information

See Enfield, CT salary details

$22.8K

$68.9K

$122.8K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Enfield, CT is $68,883.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $92,300.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Enfield, CT?

The most popular types of Support jobs in Enfield, CT are:

What cities near Enfield, CT are hiring for Support Manager jobs?

Cities near Enfield, CT with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Enfield, CT as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $68,883 per year, or $33.1 per hour.

Technical Laser Machine Support Supervisor

TRUMPF Group

Farmington, CT • On-site

Other

PTO

Posted 22 days ago

Job description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
This Technical Laser Machine Support Supervisor is responsible for, resolving technical and operational problems for customers and Field Service Engineers remotely by utilizing proper diagnostic resources. Work closely with other Product Support Engineers, Administrative Assistance, Schedulers and Regional Managers. This position is also responsible for supervising a team of engineers
Duties & Responsibilities

  • Perform recurring reviews of team's performance including random audits for quality.
  • Create training plans for each engineer and schedule with our training department
  • Ensure proper support by scheduling PTO, Training & Field Missions to meet customer demands and internal goals
  • Approve PTO request and bi-weekly timecards.
  • Monitor incoming cases to ensure highest level of customer support is being provided and daily goals are met.
  • Hold recurring meetings with team.
  • Support escalation of complex issues
  • Work with service schedulers for coordinating correct field support
  • Utilize and understand SIS Software system
  • Working knowledge of SAP software and other computer skills as required by position.
  • Maintain communication with customers, Field Service Engineers and other TRUMPF Inc. personnel in a professional manner

Experience
Must have extensive TRUMPF product knowledge. Minimum three years prior experience or equivalent in customer service/technical concentration is preferred. Must be able to lift up to 50lbs.
Education
Two year technical school degree with concentration in Engineering principles or suitable combination of education and work experience.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.

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