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Support Manager Jobs in Chester, VA (NOW HIRING)

Provides operational support to General Manager through team development and analysis of key business metrics that drive profit. * Exhibit flexibility with your schedule. This leader must be willing ...

Provides operational support to General Manager through team development and analysis of key business metrics that drive profit. * Exhibit flexibility with your schedule. This leader must be willing ...

Provides operational support to General Manager through team development and analysis of key business metrics that drive profit. * Exhibit flexibility with your schedule. This leader must be willing ...

Provides operational support to General Manager through team development and analysis of key business metrics that drive profit. * Exhibit flexibility with your schedule. This leader must be willing ...

... through dynamic support programs and societal influence. Coordinates the development and ... Manage staff to be assigned to clients on an as needed basis Provide quality customer service to ...

... support programs and societal influence. • Coordinates the development and implementation of ... • Manage staff to be assigned to clients on an as needed basis • Provide quality customer ...

Showing results 21-40

Support Manager information

See Chester, VA salary details

$20.7K

$62.5K

$111.3K

How much do support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for support manager in Chester, VA is $62,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $83,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Chester, VA?

The most popular types of Support jobs in Chester, VA are:

What cities near Chester, VA are hiring for Support Manager jobs?

Cities near Chester, VA with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Chester, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $62,482 per year, or $30 per hour.

GEOINT Sensor Support Engineer (Ramstein AFB, Germany)

Collins Aerospace

Richmond, VA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New


Collins Aerospace rating

8.4

Company rating: 8.4 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

33rd of 72 rated aerospace companies


Job description

Date Posted:

2026-08-11

Country:

United States of America

Location:

US-VA-REMOTE

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​

Security Clearance Type:

DoD Clearance: TS/SCI

Security Clearance Status:

Active and existing security clearance required on day 1

Raytheon Company, Managed by Collins Aerospace

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is currently in search of a GEOINT Sensor Support Manager/Maintainer. The position is based at Ramstein Air Base, Germany. This is a Mission Essential (ME) position and the individual selected must be qualified to support operations under a variety of conditions and impending or active hostilities. In addition, the position supports a USAF worldwide deployable program so the individual selected must be able and ready to deploy anywhere in the world at a moment’s notice.

The position provides technical and engineering support to the PCPAD process, involves comprehensive analysis, diagnostics, and fault isolation for the sensor, ground components and end-to-end network. In addition, the position assists with mission planning (NAV, collection), system/mission readiness, and mission setup based on associated sensor/sensor kit and any sensor limiting factors currently required. The position also provides direct mission/sensor support by constantly monitoring associated sensors, executing corrective actions within the sensor, sensor biasing, data screening/QC, raw sensor data dissemination to external systems.

What You Will Do

  • Manage multiple airborne GEOINT sensor missions and processes simultaneously at Ramstein Air Base, Germany
  • Operate and interface with multiple aircraft, airborne sensors, sites, networks, systems, and operations and maintenance personnel
  • Provide sensor and infrastructure troubleshooting and fault resolution.
  • Identify, resolve, and communicate issues with OAMATS, DMC, infrastructure, enterprise services, other GEOINT systems; support and recommend updates to GEOINT systems, SW, and networks
  • Provide technical and engineering support for sensors and networks.
  • Manage data encryption changes and implementation
  • Monitor the GEOINT system and networks health/status (Sensor, platform, network paths to include crypto, DCGS GEOINT systems, and GEOINT related enterprise services)
  • Provide comprehensive analysis, diagnostics, and fault isolation for the GEOINT systems associated with End-to-End network paths/DGFS systems
  • Provide GEOINT process and network improvements/recommendations
  • This position does support rotating shifts

Qualifications You Must Have

  • Employment must be able to obtain German Technical Expert Status Accreditation (TESA) acceptance
  • Active and transferable U.S. government issued TS/SCI Security clearance is required prior to start date
  • Security+ or higher DoD 8570 certification
  • Experience with military GEOINT domains across various platforms plus their corresponding
  • ground station processing, exploitation, and dissemination (PED)
  • Bachelor’s degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience ​

Qualifications We Prefer

  • Linux (RHEL), UNIX (Solaris) and Windows (10 & 11) system administration.
  • Hardware\Storage system administration
  • Multiple vendors to include DELL, EMC, Fujitsu, HP, IBM, etc.
  • Network system administration (CISCO, Aruba, Juniper, Brocade, etc.)
  • Script Language knowledge to include PowerShell, Python, Java, Ruby, Bash, Perl, PHP, etc.
  • Cloud computing, virtualization, and configuration management knowledge to include VMWare, containers, puppet, etc.

What We Offer:

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance  
  • Three weeks of vacation for newly hired employees  
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  
  • Tuition reimbursement program 
  • Student Loan Repayment Program  
  • Life insurance and disability coverage  
  • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 
  • Birth, adoption, parental leave benefits 
  • Ovia Health, fertility, and family planning  
  • Adoption Assistance           
  • Autism Benefit  
  • Employee Assistance Plan, including up to 10 free counseling sessions  
  • Healthy You Incentives, wellness rewards program 
  • Doctor on Demand, virtual doctor visits  
  • Bright Horizons, child and elder care services 
  • Teladoc Medical Experts, second opinion program  
  •  And more! 

May be eligible for relocation.

Learn More & Apply Now!

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Collins Aerospace makes modern flight possible. Of course, that wouldn’t be possible without the capabilities and technologies of our organization, as well as our engineers – a highly skilled, accomplished network that spans more than 180 sites, 24 countries and 6 Strategic Business Units (SBUs).

Our industry-leading experts are setting the standards for the aerospace industry and paving the way for the future. But as new challenges present themselves, we need fresh, creative and motivated minds to overcome these hurdles, help us break barriers and achieve new levels of innovation. Do you have what it takes to join a global organization that doesn’t shy away from big opportunities? If so, we invite you to join our ranks and create the next generation of aerospace technologies.

Together, we will nurture an engineering culture that values intellectual curiosity, risk takers and integrity. A place where we will challenge ourselves, our teams, and the status quo and where we will work to find a way – the right way – to achieve what others can only dream of.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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About Collins Aerospace

Sourced by ZipRecruiter

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

2018