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Support Level 2 Jobs (NOW HIRING)

MCR Health, Inc.

Technical Support Level II

Bradenton, FL · On-site

$34K - $42K/yr

The Technical Support Level II team member works closely with staff to deliver timely solutions, maintain system performance, and support organizational productivity through excellent customer ...

SSC

Administrative Support Level II

Frederick, MD · On-site

Sterile Services Co. (SSC) is hiring an Administrative Support Level II to support the Army Medical Logistics Command (AMLC) - Force Projection Directorate (FPD) in Fort Detrick, MD. This position ...

Computech Corporation

Technical Support Level 2

Erlanger, KY · On-site

$37K - $46K/yr

Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and ...

K2 Staffing

Helpdesk Support Level II

Brentwood, TN

$19 - $25.50/hr

Summary Our client is a leading IT Solutions Company in the Nashville area (Brentwood and Franklin, TN) and they are in need of a Help Desk Support Level II+ Technician . An IT Technicians role is to ...

K2 Staffing

Helpdesk Support Level II+

Oak Park, IL · On-site

$19.75 - $26.50/hr

Summary Our client is a leading IT Solutions Company in the Chicago area (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician . An IT Technicians role is to ensure system ...

Collabera

Process Support (Level II)

Farmington, CT

Process Support (Level II) Duration: 7 Months Shift Timings: Monday-Friday between the hours of 8:00 AM and 5:30 PM Working in the Treasury Fulfilment Department. Employee will receive and process ...

AttainX, Inc.

Consultant Support - Level II

Herndon, VA · On-site

$100/hr

Demonstrated experience supporting USDA agencies * Excellent problem-solving skills and the ability ... General Duty Requirements About Us AttainX Inc. is a Women Owned Small Business (WOSB), CMMI Level ...

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Technical Support Level II

Bradenton, FL • On-site

MCR Health, Inc.
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about MCR Health, Inc.external

$34K - $42K/yr

Full-time

Posted 4 days ago

Job description

Description
Position Description
MCR Health is seeking a knowledgeable and customer-focused Technical Support Level II professional to provide advanced technical support for hardware, software, telecommunications, and network-related systems throughout the organization. This role serves as a key resource for diagnosing and resolving complex technical issues, supporting end users, installing and maintaining IT equipment, and ensuring reliable technology operations across multiple healthcare locations. The Technical Support Level II team member works closely with staff to deliver timely solutions, maintain system performance, and support organizational productivity through excellent customer service and technical expertise.
Key Responsibilities:
  • Provide Level II support for computer hardware, software applications, networking, telephony, fax, and voicemail systems.
  • Troubleshoot, research, and resolve technical issues reported by end users.
  • Respond to support requests via phone, email, and ticketing systems while ensuring timely resolution and follow-up.
  • Install, configure, and maintain computers, printers, software applications, and other IT equipment.
  • Perform telephone system administration, including user setup, voicemail management, and system reporting.
  • Support software updates, security patches, and operating system maintenance.
  • Assist with network connectivity troubleshooting and hardware deployment activities.
  • Maintain accurate documentation of issues, resolutions, and technical procedures.
  • Deliver exceptional customer service while supporting the mission and values of MCR Health.

Ideal Candidate The ideal candidate is a motivated IT professional with strong troubleshooting skills, excellent communication abilities, and a passion for helping others. Successful candidates will thrive in a fast-paced healthcare environment, demonstrate a commitment to customer service, and possess the ability to manage multiple priorities while maintaining a high level of technical proficiency.
Requirements
What you need to bring to this role:
Job Requirements - Technical Support Level II
Minimum Qualifications
  • High School Diploma or GED required.
  • Associate degree in an Information Technology-related field or a minimum of three (3) years of relevant technical support experience required.
  • Proficiency with Microsoft Office applications required.
  • Valid driver's license required.

Technical Knowledge & Experience
  • Experience supporting Windows 10 and Windows 11 operating systems.
  • Knowledge of Microsoft 365, Adobe applications, Citrix Client, Azure, and related business software.
  • Experience installing, configuring, and troubleshooting desktop hardware, software, printers, and peripheral devices.
  • Working knowledge of networking concepts, including TCP/IP in LAN/WAN environments.
  • Experience supporting telephony, voicemail, and communication systems preferred.
  • Familiarity with remote support and utility tools such as VNC, Bomgar, Ghost, and antivirus software preferred.

Skills & Competencies
  • Strong troubleshooting and problem-solving abilities.
  • Excellent verbal, written, and active listening skills.
  • Exceptional customer service and interpersonal skills.
  • Ability to prioritize multiple tasks and manage competing demands in a fast-paced environment.
  • Ability to work effectively with individuals of diverse backgrounds, personalities, and work styles.
  • Flexible, adaptable, and capable of responding to changing business needs.

Preferred Qualifications
  • CompTIA A+, Microsoft Certified Professional (MCP), or other relevant IT certifications preferred.
  • Healthcare IT support experience preferred.

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