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Support Engineer Jobs in Riverview, FL (NOW HIRING)

DTCC

Senior Application Support Engineer (SRE)

Tampa, FL · On-site

$53.75 - $71.50/hr

You will go beyond traditional application support by applying Site Reliability Engineering (SRE) principles to drive system stability, reduce operational risk, and enhance overall resilience. This ...

DTCC

Senior Application Support Engineer (SRE)

Tampa, FL · On-site

$53.75 - $71.50/hr

The Impact You Will Have in This Role As a Senior Application Support Engineer , you will help power DTCC's global financial markets infrastructure by ensuring the reliability, availability, and ...

KEYENCE

Field Application Engineer '27

Tampa, FL · On-site +1

$53K - $80K/yr

The title for this role may be called Application Engineer, Vision Consulting Engineer, or Integration Support Engineer depending on the product line you may be hired for. * Solve complex customer ...

DTCC

Lead Systems Engineer

Tampa, FL · On-site

Serves as a third level technical support Engineer for day-to-day activities, analysis, troubleshooting and is responsible for the integrity and reliability of the VDI environments. * Serves as a ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Riverview, FL

Support Engineer information

See Riverview, FL salary details

$14

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How much do support engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for support engineer in Riverview, FL is $35.56, according to ZipRecruiter salary data. Most workers in this role earn between $26.39 and $41.59 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
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What cities near Riverview, FL are hiring for Support Engineer jobs?

Cities near Riverview, FL with the most Support Engineer job openings:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Riverview, FL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,966 per year, or $35.6 per hour.

Technical Support Engineer II - Hybrid (Tampa)

FusionTek

Tampa, FL • On-site

$30 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

If you are looking for a position where you support the same users, the same systems, and the same environment every day, this is not the role for you.
FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is enthusiastic about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Technical Support Engineer II (Systems Analyst) who embodies our core values:
  • Teamwork: We achieve our goals collaboratively.
  • Growth Mindset: We are focused on continuous improvement for our team members and our clients.
  • Integrity: We operate with transparency and prioritize the needs of our clients.
  • Ownership: We take responsibility for our work and ensure commitments are fulfilled

Why MSP Experience Matters
MSP experience is strongly preferred. Unlike internal IT roles that support a single organization with one technology stack and familiar users, MSP technicians manage multiple client environments with varying technology stacks, priorities, and service expectations all in a single day. Success in this role requires the ability to pivot and adapt to different client environments quickly, requires strong troubleshooting, communication, documentation, and accountability. If you have prior MSP experience and enjoy a challenging environment, continuous learning, and solving diverse technical challenges, we'd love to hear from you.
This position is listed as "Hybrid" and requires flexibility to work from home, in the Tampa office, and at client sites as needed. You should be comfortable shifting between locations throughout the week based on business needs.
What You Will Do
Client Support & Troubleshooting
  • Resolve escalated support requests and complex technical issues.
  • Handle break/fix issues, application installations, and user-level configuration changes.
  • Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
  • Provide remote and onsite support for client environments.

Infrastructure & Systems Administration
  • Configure and support Windows Server 2016, 2019, and 2022 environments.
  • Assist with Hyper-V host setup, server administration, networking, and security tasks.
  • Troubleshoot and deploy SonicWall firewalls.
  • Manage networking switches and access points. (Datto Experience PLUS!)
  • Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments.

Team Collaboration & Mentorship
  • Provide guidance and mentorship to Level I technicians.
  • Collaborate with the technical team to deliver exceptional service to clients.
  • Escalate tickets appropriately and contribute to shared technical knowledge.

Documentation & Process
  • Use Autotask ticketing system to document, monitor, update, and escalate tickets accurately and on time.
  • Maintain and update the documentation platform so procedures, configurations, and client details remain current.
  • Ensure clients receive clear, professional communication throughout the support process.

Requirements
Experience & Qualifications
  • CompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment.
  • MD-102 preferred
Technical Skills
  • Strong knowledge of Windows 10/11 and macOS
  • Strong knowledge of Windows Server 2016, 2019, and 2022
  • Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts
  • Working knowledge of on-premise SharePoint administration
  • Working knowledge Microsoft 365 Office Suite and cloud services including Intune
  • Experience with Azure and/or AWS is a plus
  • Experience with Datto BCDR and/or SaaS Backup is a plus
  • Experience with VOIP telephony including Microsoft Teams is a plus
Professional & Soft Skills
  • Exceptional written and verbal communication
  • Ability to work independently and collaboratively
  • Strong time-management and organizational skills
  • Ability to lift and transport equipment

Benefits
At FusionTek, we truly believe our people are our most valuable asset. That's why we're proud to offer:
  • Competitive salary: $30 - $35/hour
  • Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
  • Must reside in Tampa area
  • Comprehensive coverage: Medical, Dental, and Vision coverage
  • 401(k) plan with 4% company matching and immediate vesting
  • Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
  • Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications
  • Monthly cell phone stipend to support your connectivity needs
  • Team culture: Fun events and opportunities to connect with colleagues

Apply