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Support Engineer Jobs in Bridgeport, CT (NOW HIRING)

Advanced Computer Technologies Inc.

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Tier 3 Technical Consultant

Shelton, CT · On-site

Join Our Team as an IT Support Engineer Are you a seasoned IT professional passionate about delivering top-tier technical support and innovative solutions? We're looking for a Senior IT Support ...

Ovation Workplace Services

IT Support Technician

Greenwich, CT · On-site

$24.25 - $33.25/hr

Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Bridgeport, CT

Support Engineer information

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$69

How much do support engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for support engineer in Bridgeport, CT is $40.54, according to ZipRecruiter salary data. Most workers in this role earn between $30.05 and $47.40 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

What job categories do people searching Support Engineer jobs in Bridgeport, CT look for?

The top searched job categories for Support Engineer jobs in Bridgeport, CT are:

What cities near Bridgeport, CT are hiring for Support Engineer jobs?

Cities near Bridgeport, CT with the most Support Engineer job openings:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Bridgeport, CT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $84,321 per year, or $40.5 per hour.

Application Engineer/ Technical Support

New Haven, CT • On-site

Traka (Assa Abloy)
See more jobs at Traka (Assa Abloy)external

$100 - $125/hr

Other

Medical, Retirement, PTO

Posted 13 days ago

Job description

ASSA ABLOY is seeking an end user centric Application Engineer who will act as the first line of technical support in navigating customer product challenges.

You will work to solve escalations while educating our customers behind Electro-Mechanical (EM) and Electronic Access Control (EAC) product lines, while striving to elevate every interaction into a seamless experience.

This position will sit onsite full-time in New Haven, CT and report to Manager EAC and Technical Support.

What you will be doing
  • Deliver timely and precise feed to customers.
  • Ensure resolution of issues with stipulated timeframes.
  • Review electronic schematics and apply to troubleshooting products alongside our customer base.
  • Effectively prioritize and manage multiple concurrent tasks.
  • Engage with customers to address inquiries/concerns and fulfill requests regarding products & services.
  • Facilitate seamless communication across teams.
  • Demonstrate proactive initiative in expanding expertise through ongoing self- directed learning.
  • Adhere to established protocols and procedures, including the escalation of unresolved issues.
  • Collaborate with different teams and departments to gather information, evaluate potential solutions, and determine appropriate actions to resolve escalations.
  • Maintain accurate detailed records of escalated cases, including actions taken, customer interactions and resolutions achieved using MS Dynamics.
  • Identify opportunities to enhance the customer experience and provide feedback to drive improvements.
What we are looking for
  • Bachelor's Degree in Mechanical Engineering, Computer Science or related field of study required.
  • Must have hands-on experience working with electronics or hardware.
  • Strong critical thinking and decision-making abilities.
  • Good organizational skills, creative ability, and attention to detail.
  • Excellent track record in teamwork and customer centricity.
  • Experience working with cross-functional teams and customers.
Preferred Skills
  • Technical understanding of Electro-Mechanical and/or Electronic Access Control products preferred.
  • Experience in reviewing technical content preferred.
  • Access control, WIFI, Network and Lock Hardware Industry experience preferred.
What we offer
  • We are passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us.
  • Continuous professional development opportunities and an environment that fosters internal growth and mobility.
  • Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k.
  • Generous holiday schedule and paid time off to refresh and recharge.
  • Employee pricing on our products and discount programs for travel, entertainment, and more!
About us

We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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